CX, AI, Digital Helsinki, Suomi

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(Päivitetty 2020-10-28)

CX, AI, Digital

Helsinki, Suomi

Äidinkieli Finnish, Sujuva English, German, Keskitasoinen Svenska, Estonian, Spanish, Aloittelija Chinese, Dutch

  • Tekoälyn hyödyntäminen
  • Digitaalisen liiketoiminnan kehitys
  • Asiakaskokemuksen johtaminen

Taidot (17)

Six Sigma

PROJECT MANAGER

SEM

SEO

SharePoint

Business Analysis

COMPETITIVE INTELLIGENCE

Machine Learning

Marketing

STATISTICS

SEARCH ENGINE OPTIMIZATION

AUTONOMY SEARCH ENGINE

BUSINESS DEVELOPMENT

SEARCH ENGINE

TEXT ANALYTICS

MINITAB

RETAIL

Työkokemus

Customer Experience Manager
Telia Company

2010-01 - 2017-01

Achievements
TAIKA AI, CEO
Helsinki Intelligence Oy

2017-01 - 2017-01

Achievements
• AI strategy work and AI piloting for the Finnish state administration
• AI strategy defined for a Finnish startup. Helped in the implementation of the strategy.
• Strategy work for an Estonian startup
• AI research paper for the Finnish state administration
• Data Strategy work for a Telco company
• AI consultancy for the city administration
Responsibilities
• Analytics and Artificial Intelligence (AI)
AI strategy, social media analytics, open data, competitive intelligence, text analytics, chat bots
• Customer experience management
• Business design
• Business transformation
Manager
Accenture

2017-01 - 2017-01

• Technology consulting, Cloud, Products (Retail, Consumer Goods & Services and Travel)
• Project manager for GDPR implementation for a large global company
Business owner
Smarter Social Media Analytics (Tekes), Board

2016-01 - 2017-01

• TeliaSonera Finland #1 in Customer Experience Management in Finland (2017, 2016, 2015 / CXPA Finland)
• Tele Finland and Sonera #1 and #2 in customer experience in telecom industry (2016 EPSI Rating)
Responsibilities
• Customer Experience Management (Net Promoter Score (NPS))
• Business and customer analysis
• Voice of Customer (text analytics, social media analytics, surveys)
• Customer Insight and trend analysis for product development
• Business owner for Marketing Permits and Customer Ticket Data
• Smarter Social Media Analytics (Tekes), Board member
Business Development Manager
TeliaSonera Finland

2010-01 - 2013-01

• Launching and running Net Promoter Score (NPS) system
• Customer process and Six Sigma projects
• Business analysis
• Voice of customer and surveys (phone/web/mobile/sms)
Development Manager
TeliaSonera Finland

2007-01 - 2010-01

• Digital analytics (web/mobile) and surveys
• Digital channel metrics incl. sales, customer satisfaction, self-services; Business analysis
• Digital marketing: SEO, SEM
Consultant
Accenture

2000-01 - 2007-01

digital business: Nokia, Sanoma, TeliaSonera, Kone, FICORA
• Digital analytics and internet/internal search services; Pioneering in search and social media analytics.
• Search Engine Optimization (SEO): created Nokia Standard for online consistency that was implemented for 20+ sites globally
• Designing concepts and processes for online services: Nokia.com Search, NOLS (online.nokia.com)
• Web development: Oikotie.fi, Kone.fi, SoneraPlaza Banking services, SoneraJuxto ASP/Cloud services, Domain.fi (FICORA, Viestintävirasto),
• Project management at Nokia Project manager pool
Nordea

2000-01 - 2000-01

, Merita Card department
• Actions for launching a new division
• Implementing intranet services
• Card management and fraud detection based on unusual usage patterns
trainee
The Ministry for Foreign Affairs

1998-01 - 1998-01

Analysis on micro financing concerning Dayton Peace Agreement implementation and co-operation with Latin America and Bosnia and Herzegovina.

Koulutus

Emarketing College
Emarketing College

2020-10 - 2010-01

Master of Social Sciences
University of Helsinki

1993-01 - 1998-01

Universität Bochum
Universität Bochum

1995-01 - 1996-01

Sertifikaatit

Certified Six Sigma Black Belt
Certified Six Sigma
Six Sigma Black Belt
Certified Net Promoter Associate, London, UK

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