Technical Support Analyst

This is a customer facing role and typical duties will include:

• Provide VC, AV and desktop support to End Users
• Accept walk-ups and provide diagnosis and analysis, work through Incident and Service Requests, complete routine checks of equipment and site;
  Build and re-image laptops and desktops
• Technology onboarding and offboarding of staff
• Provide reports, update procedures and general administration activities
• Scheduling and hosting training sessions, creating educational materials.

To be considered for this role you must have;

• Previous experience in providing IT technical support in a large organisation
  Self-driven with a positive "can do" attitude.
• Apply sound judgment.
• Stakeholder engagement
• Deal with day to day issues raised by end users, establishing priorities and set deadlines.
• Be able to communicate with all end users in a professional manner.
• Is able to communicate outcomes both written and verbal.
• Works to facilitate changes into operational reality.
• Excellent interpersonal skills - can establish and maintain win-win relationships.
• Excellent teaming and collaboration skills.
• Action oriented - consistently drives for and delivers results that meet or exceed expectations.