Senior Business Analyst

What’s involved:

• Bring a good understanding of the FS Advisory role having worked in similar capacity earlier
• Lead advisory engagement constructing business model, cost benefit analysis and business process modelling
• Engage business users to capture and document business process models using industry standard frameworks and tools
• Translate business requirements into actionable change for fast delivery of technology.
• Ensure rigor in the process by challenging and validating the business needs to improve the quality of the deliverables
• Engage with business users, understand problem statement and agree scope of engagement
• Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
•  Support the Business by documenting process models and identify opportunities for improvement    
• Ability to map customer experience using tools like personas, customer journeys etc.
• Gather and analyse statistical data from the business areas for supporting business case for change
• Research and analyse best in class industry processes to support digitization & simplification of customer journeys
• Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty

What you need:

• A strong background in retail financial services advisory (preferably 10+ years of change management / regulatory projects experience) and a proven ability to quickly understand the business strategy and objectives
• Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
• Experience of working in an FS advisory role, in a similar organization is a massive plus
• Experience in documenting business case, business process modelling, requirement elicitation through workshops
• Manage projects from inception through design to delivery
• An IT background with a solid grounding in technology
• Experience of working in both Agile & waterfall SDLCs
• Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
• 2.1 or higher in a related discipline from an academic institution; Masters a plus