Updated: 2023-09-12

IT Service Desk Associate

Albury NSW, Australia

  • Publicado 4 años
  • Inglés
  • Fecha de comienzo esperada: Inmediata

Assignment Details

About the Role

This full-time position based in Corowa will be responsible for providing IT support services via phone and email including troubleshooting and logging computer issues, and advising on appropriate actions.  

Key Responsibilities

  • Provide high level customer service and basic technical support via phone / email
  • Document and record contact made with the Service Desk and IT department into ITSM system
  • Troubleshoot issues and advise employees on appropriate actions or delegate within the team
  • Assist with the provisioning and support of end user devices (phones, laptops, etc.)
  • Create and maintain knowledge base articles

 

Skills & Experience

  • High level customer service, analytical, problem solving and research skills
  • Basic understanding of Microsoft Office, Windows, iSO and Android operating systems
  • Demonstrated ability to manage multiple tasks in an efficient and timely manner
  • Initiative and strong attention to detail
  • Ability to maintain strict confidentiality
  • Advanced computer skills
  • Current driver’s licence

Overview

Ubicación Albury NSW, Australia
Carga de trabajo 40 Horas/semana , 100% Onsite
Fecha de comienzo aprox. Inmediata
Fecha fin aprox. Abrir
Idiomas necesarios Inglés
Habilidades necesarias Analytical, Android, IT, Microsoft, Windows

Asignación cerrada

Esta asignación está cerrada a partir de 2020-02-05 y ya no acepta candidatos. Cree una cuenta para ser el primero en saber cuándo se publican en Onsiter asignaciones similares u otras relevantes.

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