Updated: 2023-09-12

Help Desk Analyst

Chicago

  • Publicado 4 years ago
  • Inglés
  • Fecha de comienzo esperada: Inmediata

Assignment Details

Your responsibilities

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
  • Diagnose recurring technical issues and implement solutions to address the root of the problems
  • Independently investigate and implement solutions to technical issues

 

Requirements

  • 3+ years of prior experience
  • IT support ticketing system experience desired
  • Understanding of basic networking concepts
  • Experience with Printer Problems
  • Proven knowledge of Printer Hardware
  • General familiarity with Application Support
  • Hardware Troubleshooting experience preferred
  • Basic Troubleshooting experience
  • Well-founded grasp of Break Fix
  • Comptia A+ experience
  • Solid understanding of Microsoft Office 365
  • Ability to simplify complex problems and build solutions
  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
  • Demonstrated knowledge of user administration and bug fixing in a client server environment

Overview

Ubicación Chicago
Carga de trabajo 40 Horas/semana , 100% Onsite
Fecha de comienzo aprox. Inmediata
Fecha fin aprox. Abrir
Idiomas necesarios Inglés
Habilidades necesarias Administration, COMPTIA, Hardware, Microsoft, Troubleshooting

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