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Updated: 2023-09-12
Desktop Support Analyst Level 2
Sydney
- Publicado 3 years ago
- Inglés
- Fecha de comienzo esperada: Inmediata
Assignment Details
The Role
Desktop Support Analyst will work with vendors and client IT staff to provide exceptional first and second level IT support services to employees.
The Responsibilities
- The successful candidate will setup and configure Desktop & Laptop PCs
- Installation, removal, configuration and ongoing usability of approved desktop software for SOE devices and configure peripherals and software according to security standards and guidelines.
- The role will assist the IT Service Desk by providing First and Second Level Support and provide onsite/offsite and remote support to users for cases escalated by the IT Service Desk.
- Provide training to users on use of Desktop hardware and software as well as install, troubleshoot and maintain Client's IP telephony system.
Ideal Candidate:
- The ideal candidate will have previous experience in an IT Support role, experience supporting MS Office suite including Outlook, experience with service desk software, active directory and VOIP phones.
- Solid understanding of current Windows & Mac OS versions, knowledge of computer networking and good understanding of anti-virus and desktop security products.
- There is an on call component based on a rotating roster.
Overview
Ubicación | Sydney |
Carga de trabajo | 40 Horas/semana , 100% Onsite |
Fecha de comienzo aprox. | Inmediata |
Fecha fin aprox. | 2021-05-31 |
Idiomas necesarios | Inglés |
Habilidades necesarias | Analyst, Desktop , IT, VOIP, support |
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