Technical Support/Technical Writer El Vendrell, Spain

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(Actualizado 2023-12-19.)

Technical Support/Technical Writer

El Vendrell, Spain

Nativo Spanish, Fluido Catalan; Valencian, English

  • Cloud
  • Blockchain
  • Linux
Contacto

Habilidades (18)

Ubuntu

Blockchain

CUSTOMER SUPPORT

TECHNICAL SUPPORT

MAINTENANCE

TECHNICAL CUSTOMER SUPPORT

DOCUMENTATION

TEACHING

FIELD ENGINEER

QA TESTING

GCP

Microsoft Office 365

Kubernetes

QUALITY ASSURANCE

Office 365

SQL

RED HAT

WEB Commerce

Experiencia profesional

Technical Customer Support & Technical Writer
Chainstack

2022-03 - Presente

* Provided direct technical support for Blockchain Cloud Services * Managed cloud platforms like AWS, GCP, VZO, and Azure * Deployment and maintenance of Blockchain nodes * Documentation creation and maintenance for technical and business support
Teacher and Technical Content Creator
Nuclio Digital School

2022-04 - 2022-08

* Created technical content focusing on IT technology * Conducted teaching sessions and supervised master's students * Quality assurance of educational materials and presentations
Blockchain Services Engineer-Sysadmin / Application & Customer Support / Technical Writer
Cudos

2020-10 - 2022-03

* Led projects ensuring timely product delivery and efficient software processes * Linux administration (Ubuntu, Red Hat) and Docker management * Collaborated with stakeholders on Blockchain features and configurations * Conducted QA testing and validation phases
Application Support Specialist and BA/Tech Writer (Team Leader)
Schwarz Group

2019-02 - 2020-09

* Led international teams using Agile methodology for e-commerce applications * Managed Hybris (SAP Web commerce) and Oracle for application support * Provided enterprise support and trained teams on Blockchain technologies
Internal Support Analyst, Team Leader (Supporting US)
ASG Software

2017-11 - 2019-02

System Engineer Windows Server
NTT Europe

2016-04 - 2017-11

Technical Analyst and IT Manager

2015-10 - 2016-02

Team Management (15 people), providing customer, desktop, and installation support.
2nd Line Support-Technical Analyst / Rollout Engineer
Debenhams

2013-09 - 2015-08

IT Support Technician/Field Engineer
Masterkey S.A

2007-07 - 2013-08

Customer Support

2008-01 - 2012-01

(admin) overseeing US Customer Support (IIS applications)
VMware Administration

2008-01 - 2008-01

(ESX).
* New Server Installations and Desk Computers; Corporate software installation and implementation based on HTML, ASP.net; SQL Admin

Formación académica

IES Rambla Prim
IES Rambla Prim

2023-12 - 1999-01

Certificaciones

Blockchain Expert Certification (Blockchain Council, )
Blockchain Expert Certification (Blockchain Council, )

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