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(Actualizado 2021-04-14.)Senior IT Consultant
Madrid, Spain
Nativo English
- Experto en ServiceNow
- Project Manager
- Agile
Habilidades (28)
XML
Business Intelligence
PROBLEM SOLVER
PHP
HARDWARE INSTALLATION
C#
JavaScript
SCRIPTING
PROCESS IMPROVEMENT
DOCUMENTING
Kanban
INTEGRATOR
VB.NET
HTML
VERY ORGANIZED
APPLICATION DEVELOPMENT
HIGHLY ORGANIZED
INTEGRATION
FLASH
SYSTEMS ENGINEER
BUDGET
GOVERNANCE
ACROBAT
SILVERLIGHT
HR
MICROSOFT SILVERLIGHT
PHOTOSHOP
Resumen
Expert in ServiceNow technologies.
Highly organized professional focused
primarily on agile technologies with
experience leading projects and
strong communication skills at all levels
of the organization. An organized and
highly motivated problem solver with
good judgment skills. With experience
in the definition, planning and
prioritization of activities according to
dynamic situations. Capable of
leading and coordinating mixed work
groups, as well as defining and
analyzing business needs.
Experiencia profesional
2019-10 - Presente
stories and acceptance criteria.
Participate in the product development, agile ceremonies and Program Increment (PI) planning.
Develop and commits to team PI objectives and iteration goals.
Estimate size and complexity of the sprint work.
Responsible for designing and documenting all business processes,
needs, flows and diagrams of solution value within an iteration.
Test the functionality within sprints and iterations.
Continuous process improvement.
2018-05 - 2019-09
transformation project by implementing Service Now to replace BMC
Remedy and the integration of all the corporate tools with the new
ITSM Model.
2007-10 - 2018-05
Sharepoint 2010 site for the follow up of tickets (Remedy System) and improvement of Service Level within a global scope among three
different nodes for all Santander Group entities worldwide, gathering
data from diverse systems. One year at Germany in 2011 implementing the corporate model.
Technical Environment: ASP.NET, VB.NET, Silverlight, C#, SQL Server,
JIRA, Confluence, Sharepoint 2010 / 2007, Sharepoint Designer, JQuery,
HTML5, XML, FTP, Business Intelligence, Report Services, Oracle, Java,
Banksphere (Websphere), Acrobat (PDF), Flash, Photoshop, Office (all versions)
Responsibilities: Project Leader for the corporative site mentioned above reporting directly to the Quality Area Director worldwide,
Administration of people and budget for the Quality Area.
NAVISION implementation. Network administration and maintenance.
Enterprise web page and e-mail development and administration.
Hardware installation. Active Directory administration. Hardware fixing.
Web development (Flash, Contribute, ActionScript, HTML, XML, PHP, JavaScript, SQL).
2006-01 - 2006-10
administration.
2004-01 - 2005-06
Paperless services (paper to PDF).
Formación académica
2020-01 - 2022-01
2020-01 - 2022-01
2002-01 - 2005-01