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(Actualizado 2023-03-17.)Salesforce Consultant
Tallinn, Estonia
Nativo English
- Certified Salesforce Professional with over 6 years of experience
- Salesforce Marketing Cloud, SQL
- App. bulilder, Busniess Analysis, Flow
Habilidades (32)
LEAD GENERATION
UX
BUSINESS CASE
GATHER REQUIREMENTS
Jira
Salesforce
SalesForce Service Cloud
SALES GOALS
TECHNICAL SPECIFICATIONS
Sales Coordinator
RFI
PROCESS FLOW
STRONG COMMUNICATION SKILLS
Scrum
BUSINESS CASE DEVELOPMENT
BUSINESS REQUIREMENTS
PROJECT PLANS
BUSINESS MANAGEMENT
COMPANY SALES
SALESFORCE.COM
BUSINESS DEVELOPMENT
WORKFLOW
MARKET ANALYSIS
PROCESS MODELING
LOADER
USER EXPERIENCE DESIGN
Risk Management
RFP
USER ACCEPTANCE TESTING
OPERATIONS
Project Management
SYSTEM TESTING
Resumen
Certified Salesforce Professional with over 6 years of experience in consulting and business development, leading, planning, testing, and deploying various software systems, and Salesforce Consulting / Administrator. Throughout my career, I have been responsible for training and managing system change, enhancing business performance, and supporting customer retention. Dedicated to achieving results and capable of conceptualizing solutions to business problems.
Experiencia profesional
2022-03 - Presente
● Customer relationship management ● Risk Management ● Vendor Management ● RFI & RFP ● Marketing Cloud Implementation and management ● Service and Sales Cloud implementation ● Create an automation process to transmit and store client data instantaneously from an external system into the Salesforce platform. Mass Transfer of Large Legacy Data into the Salesforce Org using in-built Salesforce tools such as Data Import wizard, data loader etc.
● Configured and maintained custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, Process flow, Flows approval processes, installed packages, etc. within Salesforce.com.
● Design a unique Lead and Sales process to improve data integrity that allows lead capture and categorization i.e., Lead and Opportunity Management.
● Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, and Profiles and Control User's Visibility within the Salesforce Application.
● Collaborated with technical architects, developers, UX, QA, and project managers to execute project deliverables.
● Managed different types of Users in the Organization, assign user profiles and roles in the Organization, and set up rules that govern user Access.
● Gathered documents, analyze and prioritize detailed requirements based on business requirements and configuration needs, to solve the client's pain points and optimize their business with Service and Sales cloud functionality.
● Document steps required to meet project criteria, and timelines, and present them to the stakeholder and project teams.
2019-12 - 2021-12
● Created Strategy development of team sales goals through relevant market analysis ● Conducted interviews to gather requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
● Analyze existing business processes and identify opportunities for improvements and standardization ● Managed, advised and guide clients to improve sale performance ● Prepare and submit daily activity reports including issue resolved, feedback, and performances.
2017-12 - 2019-11
● Organizing and managing business projects, as well as providing guidance when issues, challenges or problematic situations arise.
● Implementation of different business solutions and developed detailed project plans to drive changes and improvements including systems analysis, general detailed design documents and the development of prototyping and implementation ● Lead the project through the project life cycle including requirements, design sessions, system testing, implementation, and end user training.
● Gathering business requirements to identify gaps and choose the best course of action for each escalation.
● Partner with the Product Owner to gain a strong understanding of objectives, sustain open dialogue to manage product backlog efficiently.
2013-12 - 2014-05
Formación académica
2021-09 - 2023-08
2023-03 - 2017-08