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(Actualizado 2022-06-08.)Projektleder og digitaliseringsekspert
Aarhus, Danmark
Nativo Danish, English
- +10 års erfaring med business transformation
- +10 års erfaring med projektledelse
- +10 års erfaring med automatisering
Habilidades (23)
MANAGERIAL
Project Management
PROJECT MANAGER
DIRECTOR LEVEL
LINGUISTIC
OPERATIONS MANAGEMENT
BUSINESS DEVELOPMENT
OPERATIONS
ONBOARDING
SEARCH ENGINE OPTIMIZATION
SEO
SALES ORGANIZATION
CRM
Scrum
CUSTOMER SERVICE
COMMERCIAL DEVELOPMENT
SERVICE CENTER
STEERING
FINANCE
PROPOSALS
Project Management
Product Management
Agile
Experiencia profesional
Project Manager
Karriereforløb
2021-11 - 2022-04
As Project Manager at Arla, Mikkel was responsible for the first pilot project in the strategy track Fund Our Future - End2End Planning. As Project Manager on the first pilot project, it was Mikkel's responsibility Freelance consultant Printet 01 jun 2022 af 7 to drive the pilot project forward, create structure, establish a transformation mindset and ensure execution. Besides project managing the pilot project, it was also Mikkel's responsibility to support the Program Manager in structuring the end2end planning program and ensure strategic alignment. Finally, the pilot project also had an IT element to it, implementing and testing a new planning system across business functions.
Project management Change management Stakeholder management Process mapping Workshop facilitation Visual studio Online Program management Performance Management
Project management Change management Stakeholder management Process mapping Workshop facilitation Visual studio Online Program management Performance Management
Business development
2021-01 - 2021-01
Change management 11 år 2020 Line management 6 år 2020
Systems development
2021-01 - 2021-01
Head of Department - Digital Processes
Bankdata
2018-07 - 2020-12
As Head of Department, Mikkel had the responsibility for the department's 27 employees, their personal and professional development. Be it in many staff categories; scrum masters, business developers, IT developers, IT architects and project managers etc. Received good managerial ratings from employees.
PMW Team management Agile Management Staff management Change management Program management Project management Release management Cost management Operation management
PMW Team management Agile Management Staff management Change management Program management Project management Release management Cost management Operation management
Automation of Loan Processes, BackOffice som Delivery manager
2018-07 - 2020-12
Mikkel was overall delivery responsible for crucial development projects such as: 'Optimization of Loan Processes': System for processing loan cases in backoffice, based on the IBM Business Automation platform. Ensuring a viable organization as well as customer management and building strong relationships with the business.
Key business results: Proactively assisting the business case of reducing manual processing time by app. 40 % Delivering on time 100 % Delivering the needed business features Maintaining good relationships with the business side also in challenged circumstances Lean Cost management Line management Staff management Team management Agile Management Agile development methods Partner management Program management Datawarehouse
Key business results: Proactively assisting the business case of reducing manual processing time by app. 40 % Delivering on time 100 % Delivering the needed business features Maintaining good relationships with the business side also in challenged circumstances Lean Cost management Line management Staff management Team management Agile Management Agile development methods Partner management Program management Datawarehouse
som Delivery manager
New Customer Onboarding
2018-07 - 2020-06
Mikkel was overall delivery responsible for the development project: 'New Customer Onboarding' Overall responsible for the development of the Bankdata community's new Customer Onboarding system based on the IBM Business Automation platform.
Ensuring a viable organization as well as customer management and building strong relationships with the business.
Key business results: Proactively assisting the business case of reducing onboarding lead time by app.
50 % Delivering on time 100 % Delivering the needed business features Freelance consultant Printet 01 jun 2022 af 7 Maintaining good relationships with the business side also in challenged circumstances
Ensuring a viable organization as well as customer management and building strong relationships with the business.
Key business results: Proactively assisting the business case of reducing onboarding lead time by app.
50 % Delivering on time 100 % Delivering the needed business features Freelance consultant Printet 01 jun 2022 af 7 Maintaining good relationships with the business side also in challenged circumstances
Agile Management
2020-01 - 2020-01
Staff
2020-01 - 2020-01
Freelance consultant Printet 01 jun 2022 af 7 Project management Cost management 6 år 2020 Program management 5 år 2018 Project management 9 år 2018
Systems development
2020-01 - 2020-01
Senior Business Process Manager
Danske Bank
2011-06 - 2018-06
As a Senior Business Process Manager, Mikkel was overall responsible for group business development within the credit and financing area, focusing on digitization for corporate customers. Mikkel's role was to drive the digital agenda and decision-making processes at the director level, across the Group's business areas and geographical locations.
Systems development Agile development methods Business development Organizational development Team management Test Planning Agile Management Change management Portfolio Management Project management
Systems development Agile development methods Business development Organizational development Team management Test Planning Agile Management Change management Portfolio Management Project management
Program Manager
2016-04 - 2018-06
apr 2016 - jun 2018 'Customer Action Overview' (digitizing credit prolongation for corporate customers) som Sr. Business Process Manager / Program Manager An international programme of high complexity, both organizationally and in terms of content, across 5 market areas (DK, NO, SE, FI and UK). The purpose was to digitize the annual credit review of the Group's corporate customers, which involved designing the new processes (including transfer of tasks and responsibilities, simplification of credit rules and procedures, etc.) and developing a new system to support all credit follow-up, across the front line and the credit organization. This also included defining the new datamodel and setting it up across core systems and datawarehouse.
The consultant's responsibilities/actions were: Daily personnel, program and project manager of an international development team with app. 30 people involved at all levels of the organization. Regularly reporting to a Steering Committee consisting of directors from Business Development, Credit and the business units in Market Areas and others.
Key business results: Digitizing and optimizing the end2end core business process of credit prolongation to: Reduce leadtime by app. 50 % Improve process quality by app. +50% Reduce costs by app. 30 % Reduce unnecessary touch points for the customer by app. 70 % Overall delivery responsible Stakeholder management Communication plans Change management Agile development and launch, including testing and refining the software Project management Team management Test management Change management Systems development Business process management (BPM) Problem management Datawarehouse Data architecture Data analysis
The consultant's responsibilities/actions were: Daily personnel, program and project manager of an international development team with app. 30 people involved at all levels of the organization. Regularly reporting to a Steering Committee consisting of directors from Business Development, Credit and the business units in Market Areas and others.
Key business results: Digitizing and optimizing the end2end core business process of credit prolongation to: Reduce leadtime by app. 50 % Improve process quality by app. +50% Reduce costs by app. 30 % Reduce unnecessary touch points for the customer by app. 70 % Overall delivery responsible Stakeholder management Communication plans Change management Agile development and launch, including testing and refining the software Project management Team management Test management Change management Systems development Business process management (BPM) Problem management Datawarehouse Data architecture Data analysis
System Architect
Teknologisk Institut
2017-01 - 2017-01
Future Financing som Sr. Business Process Manager / Strategy
2015-08 - 2016-04
Lead Freelance consultant Printet 01 jun 2022 af 7 Responsible for the strategy track 'Future Financing' and preparation of decision proposals and business cases for Danske Bank's Executive Board regarding investment of a three-digit million amount in a thorough re-design, development and automation of the Group's credit processes for the majority of the bank's corporate customers.
Role and responsibility: Business Banking's overall program and project manager of the strategy track regarding the strategic commitment to automation of all credit decisions in Business Banking. Project management of a cross-cutting team of resources from external consulting company and internally from the sales organization, credit organization, operations, group IT and business development.
Key business results: Aligning the strategic direction and assure C-level backing to - 80 % automated credit decisions - 100 % of cases workflow supported - Developing IT for a business case with a ROI of app. DKK + 1 billion - Spending of several 100 million DKK in development costs Strategy IT strategy Agile Management Program management Change management Project management Business development Agile development methods Data analysis Data architecture
Role and responsibility: Business Banking's overall program and project manager of the strategy track regarding the strategic commitment to automation of all credit decisions in Business Banking. Project management of a cross-cutting team of resources from external consulting company and internally from the sales organization, credit organization, operations, group IT and business development.
Key business results: Aligning the strategic direction and assure C-level backing to - 80 % automated credit decisions - 100 % of cases workflow supported - Developing IT for a business case with a ROI of app. DKK + 1 billion - Spending of several 100 million DKK in development costs Strategy IT strategy Agile Management Program management Change management Project management Business development Agile development methods Data analysis Data architecture
(Lean transformation of end2end core business process) som Senior Project Manager
2013-03 - 2015-01
Program Manager An international programme of high complexity, both organizationally and in terms of content, across 5 market areas (DK, NO, SE, FI and UK). The purpose was to Lean and transform the annual credit review of the Group's corporate customers, which involved mapping the current credit follow-up processes in all market areas, designing the new processes (including transfer of tasks and responsibilities, simplification of credit rules and procedures, etc.) and developing a new system to support all credit follow-up, across the front line and the credit organization.
The consultant's responsibilities/actions were: Daily personnel, program and project manager of an international project with approx. 120 involved at all levels of the organization. Including an international consulting team of 10 consultants as well as 5 sub-project managers and project teams of 4 employees in each market area.
Monthly reporting to a Steering Committee of 32 people, consisting of directors from Business Development, Credit and the business units in Market Areas and others.
Key business results: Reduce leadtime by app. 30 % Improve process quality by app. +50% Reduce costs by app. 25 % Free up time for advisors by app. 30 % Overall delivery responsible Stakeholder management Freelance consultant Printet 01 jun 2022 af 7 Communication plans Change management Team development Development process Systems development Business development Risk management Team management Change management Program management Lean Datawarehouse
The consultant's responsibilities/actions were: Daily personnel, program and project manager of an international project with approx. 120 involved at all levels of the organization. Including an international consulting team of 10 consultants as well as 5 sub-project managers and project teams of 4 employees in each market area.
Monthly reporting to a Steering Committee of 32 people, consisting of directors from Business Development, Credit and the business units in Market Areas and others.
Key business results: Reduce leadtime by app. 30 % Improve process quality by app. +50% Reduce costs by app. 25 % Free up time for advisors by app. 30 % Overall delivery responsible Stakeholder management Freelance consultant Printet 01 jun 2022 af 7 Communication plans Change management Team development Development process Systems development Business development Risk management Team management Change management Program management Lean Datawarehouse
'Level 1 Customer Service optimization' (Operational Excellence project) som Project Manager
2012-01 - 2012-12
A national Danish project with the aim of improving customer service and efficiency in the expedition of approx. 100,000 private customers in Danske Bank's call center, Danske Direkte. The project involved 5 departments with approx. 100 employees across 2 locations (Aarhus / Copenhagen).
The consultant's responsibilities/actions were: Daily project manager of a consulting team of 4 consultants and 10 project participants at managerial level. As project manager, it was Mikkel's responsibility to secure the deliveries, ie. develop and implement solutions that improved the accessibility of the customer service center and developed the organization across departments as well as drive the decision-making process in relation to the designed changes to the organization and operations management.
Development and launch of software prototype to manage day-to-day operations between 5 departments and +100 employees with a diverse range of tasks in relation to customer support Key business results: Reduce costs by app. 25 % Reduce response time by app. 50 % Improve process quality / first time right by app. +40% improve resource utilization between 5 departments and 100 employees by app.
25 % Stakeholder management Project management Communications Change management IT development Systems development Business development Organizational development Problem management Team management Change management Project management Release management Operation management Process Optimization Freelance consultant Printet 01 jun 2022 af 7 Implement
The consultant's responsibilities/actions were: Daily project manager of a consulting team of 4 consultants and 10 project participants at managerial level. As project manager, it was Mikkel's responsibility to secure the deliveries, ie. develop and implement solutions that improved the accessibility of the customer service center and developed the organization across departments as well as drive the decision-making process in relation to the designed changes to the organization and operations management.
Development and launch of software prototype to manage day-to-day operations between 5 departments and +100 employees with a diverse range of tasks in relation to customer support Key business results: Reduce costs by app. 25 % Reduce response time by app. 50 % Improve process quality / first time right by app. +40% improve resource utilization between 5 departments and 100 employees by app.
25 % Stakeholder management Project management Communications Change management IT development Systems development Business development Organizational development Problem management Team management Change management Project management Release management Operation management Process Optimization Freelance consultant Printet 01 jun 2022 af 7 Implement
Project Manager
2010-08 - 2011-06
As a management consultant with a focus on Lean and process and operation optimization, Mikkel was project manager and customer responsible for several deliverables and projects to both private and public companies. His main consulting expertise was within the field of LEAN process and operational excellence.
Lean Lean Project management Team management Change management Business development Problem management Operation management
Lean Lean Project management Team management Change management Business development Problem management Operation management
'The national prosecutors office' som Management Consultant / Project
2010-09 - 2011-04
Manager The purpose of the program was to develop a strong operating organization in the prosecution in all law firms in Denmark.
The consultant's responsibilities/actions were: Project management on the projects in the South East Jutland and North Zealand prosecution authorities.
Solution and delivery responsible: Overall focus on creating flow and introducing quality management in value streams.
Key business results: Assure legal deadlines are met in 100 % of cases Improve resource utilization by app. 20 % Change management Lean management Communication Stakeholder management Project planning Lean Lean Team management Change management Change management Project management Business development Organizational development Stakeholder management Performance Management Kompetencer Års Sidst Færdighedsgruppe / navn Niveau erfaring anvendt Management and consultancy
The consultant's responsibilities/actions were: Project management on the projects in the South East Jutland and North Zealand prosecution authorities.
Solution and delivery responsible: Overall focus on creating flow and introducing quality management in value streams.
Key business results: Assure legal deadlines are met in 100 % of cases Improve resource utilization by app. 20 % Change management Lean management Communication Stakeholder management Project planning Lean Lean Team management Change management Change management Project management Business development Organizational development Stakeholder management Performance Management Kompetencer Års Sidst Færdighedsgruppe / navn Niveau erfaring anvendt Management and consultancy
Master Person Analysis
Sprog
2008-01 - 2008-01
Danish Native or bilingual proficiency English Full professional proficiency German Professional working proficiency Freelance consultant Printet 01 jun 2022 af 7
Change Manager
Kompetenceområder
2005-01 - 2005-01
Program management Process Architect Agile Product Owner Management consultancy Program Manager Banking and financial systems Project Manager Brancheerfaring Applicationstyper og Business services arbejdsområder Consultancy, Software vendors and Credit systems consultants CRM system Finance Enterprise Resource Planning system Bank, Banks - Global banks, Banks - Process Automation system Private banking, Banks - Retail banking, Support system Mortgage credit, Mortgage Institution, Wealth management IT Data Centers & Cloud, Software vendor Public Government, Ministries and departments, Municipalities Retail Retailing
Aalborg University Master
2005-01 - 2005-01
Politics & Economics