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(Actualizado 2023-08-28.)Microsoft Azure/M365 Administrator
Quito, Ecuador
Nativo Spanish, Fluido English, Intermedio Portuguese
- IT Service Management
- Microsoft Azure
- Service Desk
Habilidades (11)
IT Infrastructure
paas
SERVICE DESK
BEST PRACTICES
MICROSOFT M365
Project Management
ITSM
Microsoft Azure
METRICS
Leadership
ITIL 4
Resumen
Cloud Specialist ☁️ | Incident Management 🔧 | ServiceDesk 👨💻| ITSM 📈
Certifications:
Microsoft Azure Solutions Architect Expert
Microsoft Azure Administrator
Microsoft Information Protection Administrator
AXELOS ITIL4 Foundation
CertiProf Service Desk Leader
Experiencia profesional
Service Desk Coordinator
Compucare Ecuador
2011-05 - Presente
Coordinate IT Support for several sites and clients.
Tier 3 Support for Desktop, Infrastructure and Cloud.
Design and Implement Solutions and Project Management.
Metrics and KPIs Definition and Analysis
Tier 3 Support for Desktop, Infrastructure and Cloud.
Design and Implement Solutions and Project Management.
Metrics and KPIs Definition and Analysis
Infrastructure Engineer
Verndale
2017-10 - Presente
Microsoft Azure Cloud Support
Microsoft 365 Admin Support
Formación académica
Information Technologies Engineering
Technical University of Loja
2013-03 - 2018-10
Certificaciones
Microsoft Certified: Information Protection Administrator
Microsoft Certified: Azure Solutions Architect Expert
Protection Administrator
IT SERVICE DESK MANAGER
Microsoft Azure Administrator Associate
Global Best Practices
Microsoft Certified
ITIL 4 Foundation