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(Actualizado 2023-06-15.)fullstack utvecklare
Stockholms län, Sverige
Nativo Svenska, Fluido English
- Node.js
- AI - Utveckling
- React
Habilidades (34)
FRONT END DEVELOPER
next
REACTJS
NEXT JS
CUSTOMER SUPPORT
React
FRONT-END
Next.js
CODING
INTERVIEWING
JavaScript
PAYMENTS
TypeScript
webpack
WordPress
Node.js
Excel
GraphQL
Python
OPERATIONS MANAGER
OPERATIONS
TEAM MANAGEMENT
Drivers
MAC OS
QA
TOPO
Marketing
MARKETING DEPARTMENT
CUSTOMER INQUIRIES
BI-LINGUAL
MAPPING
RECRUITING
CONTENT MANAGEMENT
BILINGUAL
Experiencia profesional
Front end developer
Tink
2021-05 - 2022-12
Tink is an open banking platform founded in 2012, which became part of Visa in 2022.
Tink oìers tools that allow anyone to build the future of ínancial services across Europe trough their APIs.
William was part of the SDK Payment team at Tink, responsible for the Payment îow for all global markets with a focus on Sweden and the Payment îow for Kivra. He was responsible for developing new features, troubleshooting customer inquiries, and improving the payment îow for diìerent customers across diìerent markets. He also worked on refactoring the code and building new tools to improve the eïciency of the code. He wrote and improved tests to ensure a smooth îow of the payment process across diìerent markets and customers with the help of modern tools and technologies such as React with Typescript and X-state, Styled components for styling, and Jest and Cypress for testing. Additionally, He was responsible for monitoring and solving incidents that occurred in the Payment îow, and building a Payment console analytics tool for customers to track performance.
William was a valued colleague, he cares about the team and works to make sure everyone is on board and understands the big picture.
jest TypeScript styled components ES6 React Puppeteer Storybook Cypress Typescript 4.2 William Nordqvist 2 / 7
Tink oìers tools that allow anyone to build the future of ínancial services across Europe trough their APIs.
William was part of the SDK Payment team at Tink, responsible for the Payment îow for all global markets with a focus on Sweden and the Payment îow for Kivra. He was responsible for developing new features, troubleshooting customer inquiries, and improving the payment îow for diìerent customers across diìerent markets. He also worked on refactoring the code and building new tools to improve the eïciency of the code. He wrote and improved tests to ensure a smooth îow of the payment process across diìerent markets and customers with the help of modern tools and technologies such as React with Typescript and X-state, Styled components for styling, and Jest and Cypress for testing. Additionally, He was responsible for monitoring and solving incidents that occurred in the Payment îow, and building a Payment console analytics tool for customers to track performance.
William was a valued colleague, he cares about the team and works to make sure everyone is on board and understands the big picture.
jest TypeScript styled components ES6 React Puppeteer Storybook Cypress Typescript 4.2 William Nordqvist 2 / 7
Front end developer
Tink
2021-01 - 2022-01
During William's time at Tink, he developed new features, troubleshot customer inquiries, improved payment îow and built an analytics tool for customers. He was dedicated to improving customer experience and understanding their needs to ensure a smooth and eïcient payment process in global markets.
Techniques Tailwind Next.Js React TypeScript jest Node.js Methods & Processes Stakeholder requirements Customer Support Front-end Interviewing Outsourcing Storybook
Techniques Tailwind Next.Js React TypeScript jest Node.js Methods & Processes Stakeholder requirements Customer Support Front-end Interviewing Outsourcing Storybook
Front end developer
Tink
2020-11 - 2021-04
William was part of the SDK Payment team, responsible for developing new features and functionality shared between diìerent products, such as Transactions, Payments, Account Checks, and Income Check.
He was also responsible for íxing customer requests with bugs and feature íxes.
William was always looking for ways to improve the overall customer experience by addressing their queries and issues promptly. He was dedicated to ensuring the smooth îow of processes and the eïciency of the products, He was also working closely with the support team to understand the customer's needs and requirements and incorporate them into the product development process. He was determined to make sure that the product met the customer's needs and provided them with a seamless experience.
JavaScript jest TypeScript styled components ES6 React Storybook Cypress
He was also responsible for íxing customer requests with bugs and feature íxes.
William was always looking for ways to improve the overall customer experience by addressing their queries and issues promptly. He was dedicated to ensuring the smooth îow of processes and the eïciency of the products, He was also working closely with the support team to understand the customer's needs and requirements and incorporate them into the product development process. He was determined to make sure that the product met the customer's needs and provided them with a seamless experience.
JavaScript jest TypeScript styled components ES6 React Storybook Cypress
Front-end developer
2019-01 - 2020-12
Insurley Insurely is a company founded in 2018 with the goal of making the insurance industry more transparent. Insurely oìers open insurance solutions to help consumers make better choices and increase conversion and satisfaction for partners.
At Insurely, William's main focus was to apply his school experiences and develop new skills through real-world work experiences. He was part of the front-end team, responsible for the App's visuals and functionality.
His role was to create new reusable components, build a connection to a CMS for the blog, and create a chatbot for handling customer queries. He also spent a portion of his internship on his master's thesis, speciícally on building the Insurely map, which enabled users to search and compare home insurance fees based on street and postal code using advanced mapping technologies and data visualization techniques to create an interactive and user-friendly experience for customers.
He used technologies like React, SASS for styling, and Contentful for the CMS.
HTML JavaScript SASS React Contentful William Nordqvist 3 / 7
At Insurely, William's main focus was to apply his school experiences and develop new skills through real-world work experiences. He was part of the front-end team, responsible for the App's visuals and functionality.
His role was to create new reusable components, build a connection to a CMS for the blog, and create a chatbot for handling customer queries. He also spent a portion of his internship on his master's thesis, speciícally on building the Insurely map, which enabled users to search and compare home insurance fees based on street and postal code using advanced mapping technologies and data visualization techniques to create an interactive and user-friendly experience for customers.
He used technologies like React, SASS for styling, and Contentful for the CMS.
HTML JavaScript SASS React Contentful William Nordqvist 3 / 7
Web developer
2019-01 - 2020-12
Stureplansgruppen Stureplansgruppen is a leading company in the hospitality industry in Sweden. The company, founded in 1996, aims to deliver world-class guest experiences.
William was part of the marketing team at Stureplansgruppen, responsible for creating and updating website content for the bars, restaurants, nightclubs, and hotels connected to Stureplansgruppen.
His responsibilities quickly expanded to include rebuilding the company's main website with a modern tech stack, as well as implementing a user-friendly CMS that could be used by the marketing department without any coding skills.
He used technologies such as React, styled-component, Contentful, Gatsby, and GraphQL. This opportunity was a great addition to his portfolio, showcasing his skills in web development and content management.
JavaScript WordPress styled components React Contentful Gatsby William Nordqvist 4 / 7
William was part of the marketing team at Stureplansgruppen, responsible for creating and updating website content for the bars, restaurants, nightclubs, and hotels connected to Stureplansgruppen.
His responsibilities quickly expanded to include rebuilding the company's main website with a modern tech stack, as well as implementing a user-friendly CMS that could be used by the marketing department without any coding skills.
He used technologies such as React, styled-component, Contentful, Gatsby, and GraphQL. This opportunity was a great addition to his portfolio, showcasing his skills in web development and content management.
JavaScript WordPress styled components React Contentful Gatsby William Nordqvist 4 / 7
Community Operations Manager
UBER
2015-01 - 2018-12
Uber is a technology company that aims to improve the way the world moves through multisided platforms connecting people with various transportation options and delivery services. It operates in over 70 countries and 10,000 cities worldwide.
At Uber, William was responsible for managing a senior support team of 7 people that covered the Nordic markets. He oversaw the team's handling of incoming questions from riders and drivers via email, phone, and chat.
The team was composed of highly skilled individuals who had a deep knowledge of the product and exceptional soft skills, which was essential to handle the incoming queries eìectively.
William's role included interviewing and hiring new team members to ensure that the team was composed of the right individuals.
He also managed the L1 support that was outsourced to teams in Casablanca and Lithuania for all the Nordic markets.
His daily tasks included monitoring and targeting key performance indicators (KPIs) such as customer satisfaction (CSAT) and average handling time (AHT) for the diìerent teams. He also worked with various stakeholders such as the General Managers for the Nordic markets, as well as the global community operations team, to align processes and targets.
William's role required him to have a solid understanding of team management, and the ability to coordinate and lead a team eìectively.
William was a valued manager and colleague, known for his ability to lead and coordinate the team eìectively, and for his ability to ensure that everyone felt comfortable at work and had a chance to impact the company.
Outsourcing SQL Excel Customer Support Manager Interviewing Stakeholder requirements Hiring process William Nordqvist 5 / 7
At Uber, William was responsible for managing a senior support team of 7 people that covered the Nordic markets. He oversaw the team's handling of incoming questions from riders and drivers via email, phone, and chat.
The team was composed of highly skilled individuals who had a deep knowledge of the product and exceptional soft skills, which was essential to handle the incoming queries eìectively.
William's role included interviewing and hiring new team members to ensure that the team was composed of the right individuals.
He also managed the L1 support that was outsourced to teams in Casablanca and Lithuania for all the Nordic markets.
His daily tasks included monitoring and targeting key performance indicators (KPIs) such as customer satisfaction (CSAT) and average handling time (AHT) for the diìerent teams. He also worked with various stakeholders such as the General Managers for the Nordic markets, as well as the global community operations team, to align processes and targets.
William's role required him to have a solid understanding of team management, and the ability to coordinate and lead a team eìectively.
William was a valued manager and colleague, known for his ability to lead and coordinate the team eìectively, and for his ability to ensure that everyone felt comfortable at work and had a chance to impact the company.
Outsourcing SQL Excel Customer Support Manager Interviewing Stakeholder requirements Hiring process William Nordqvist 5 / 7
Community Operations Manager
Gatsby
2015-01 - 2018-01
At Uber, William managed a senior support team for the Nordic markets, overseeing customer inquiries, hiring new team members, monitoring key performance indicators, and working with stakeholders. He was known for his leadership and team management skills, and for creating a cohesive and productive team culture.
William Nordqvist 1 / 7 Projects and assignments
William Nordqvist 1 / 7 Projects and assignments
Junior ACM
iZettle
2014-01 - 2015-12
Teleperformance - iZettle Teleperformance is a global leader in customer support and back-oïce services, oìering a comprehensive portfolio of solutions for business optimization and industry-speciíc expertise.
iZettle is a company that oìers tools to help small businesses start, run and grow, primarily in Europe, USA and Latin America with a focus on mobile payments since 2010.
William was responsible for launching iZettle's outsourcing Nordic team, which focused on handling customer queries over phone and email. He was responsible for recruiting new team members and conducting interviews, as well as planning the monthly and annual budget and project KPIs.
He also set up both long and short-term training and QA structures for the project and team. Additionally, he was responsible for conducting annual goals and salary negotiations with each team member, holding monthly personal and KPI follow-up meetings for each team member, coordinating Global KPI, coordinating team events, and serving as a point of contact for iZettle.
His main responsibility was to align the team's goals with iZettle's communicated KPIs and to ensure that the team was able to handle customer queries eìectively and eïciently.
Outsourcing Service Support Phone Support Manager
iZettle is a company that oìers tools to help small businesses start, run and grow, primarily in Europe, USA and Latin America with a focus on mobile payments since 2010.
William was responsible for launching iZettle's outsourcing Nordic team, which focused on handling customer queries over phone and email. He was responsible for recruiting new team members and conducting interviews, as well as planning the monthly and annual budget and project KPIs.
He also set up both long and short-term training and QA structures for the project and team. Additionally, he was responsible for conducting annual goals and salary negotiations with each team member, holding monthly personal and KPI follow-up meetings for each team member, coordinating Global KPI, coordinating team events, and serving as a point of contact for iZettle.
His main responsibility was to align the team's goals with iZettle's communicated KPIs and to ensure that the team was able to handle customer queries eìectively and eïciently.
Outsourcing Service Support Phone Support Manager
Technical support
Apple
2013-01 - 2014-12
William was part of the IOS/IOS team at Teleperformance, which was responsible for handling customer queries related to Apple's iPhone and Mac products.
The team's main responsibilities included troubleshooting issues, providing technical support, and meeting targets set by Apple such as customer satisfaction (CSAT) and average handle time (AHT). As part of the team, William was expected to have a good understanding of Apple products, be able to handle customer complaints eìectively, and work towards meeting the targets set by the company.
The team's main responsibilities included troubleshooting issues, providing technical support, and meeting targets set by Apple such as customer satisfaction (CSAT) and average handle time (AHT). As part of the team, William was expected to have a good understanding of Apple products, be able to handle customer complaints eìectively, and work towards meeting the targets set by the company.
Formación académica
Front End Developer
KYH Stockholm
2018-01 - 2020-01