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(Actualizado 2020-12-08.)Fachkraft Systemintegration
Welzheim, Deutschland
Fluido Turkish, German, Intermedio English
- 6+ Erfahrung Support
- MSCE Microsoft
- ITIL v3
Habilidades (15)
MAINTENANCE
DOCUMENTATION
CUSTOMER SUPPORT
CONTROL PANEL
ROLLOUT
ITIL
IMAC
PROBLEM SOLVING
BUYING/PROCUREMENT
Windows 10
PURCHASING
MICROSOFT WINDOWS
PRINTERS
INTEGRATION
WINDOWS SERVER 2012
Experiencia profesional
2014-02 - 2016-01
Retraining as IT specialist for system integration
2016-01 - 2017-09
Installations of software and hardware
Installing / uninstalling software
Problem solving of tickets
Incident processing
Customer contact and appointments
2017-10 - 2018-02
1st and 2nd level support
In- / deinstallation of software
Problem solving of tickets
Customer contact and appointments
Printer maintenance / setup
2018-03 - 2018-06
1st and 2nd level support
Problem solving of hard- and software
Installation hardware and software
Network solution
Documentation
Printer maintenance / setup
Apple IMac Configuration
Purchasing IT
2018-07 - 2018-09
call centre agent
remote control
Installation of printers
Printer problem solving
Create and classify tickets
2019-01 - 2019-04
1st and 2nd level support
Create and classify tickets
Installations / deinstallations of software and hardware
Incident processing
Customer contact and appointments
2020-10 - 2020-10
Installation of WLAN
Configuration of WLAN
2019-06 - 2020-02
1st und 2nd Level Support
Erstellen und Klassifizieren von Tickets
In- / Deinstallationen von Software und Hardware
Incidentbearbeitung
Kundenkontakt und Terminvereinbarung
2020-10 - Presente
1st and 2nd level support
Printer installation
Hardware Rollout
Incident processing
In- / deinstallation of software and hardware
Customer contact and appointments
2020-10 - Presente