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(Actualizado 2022-12-01.)Consultor de TI con experiencia
Madrid, Spain
Intermedio English
- + 10 años en Gestión de Proyectos y Analista Técnico Funcional
- + 5 años de análisis con SQL, testing y resolución de incidentes
- + 2 años de experiencia Python, Tableau y Power BI, para la visualización
Habilidades (26)
MENTOR
HELP DESK
CUSTOMER SERVICE
RETAIL SALES
Excel
MARKETING ANALYSIS
TECHNICAL DOCUMENTATION
DOCUMENTATION
FRONT-END
PROCESS IMPROVEMENTS
QA
JavaScript
Data Analysis
UI DESIGNER
PHOTOSHOP
COMPUTER SUPPORT
OPERATIONS
BI
SYSTEMS ANALYST
Git
Business Intelligence
Google Analytics
COLLECTION
SYSTEMS ENGINEERING
FIREBASE
Bootstrap
Experiencia profesional
Data Analyst- Freelance
2022-05 - Presente
• Data mining and collection from primary and secondary sources • Using statistical techniques and data analysis tools to analyze complex data sets and identify trends • Writing reports on the findings • Developing, implementing, and maintaining data collection systems and databases • Identify opportunities and areas for improvement
Ux/Ui Designer- Freelance
2022-05 - Presente
• Research for the design of the digital product.
• Prototyping and creation of the Minimum Viable Product.
• Design of interface sketches in MIRO • Coordination with other areas of the project.
• Track project progress through Trello.
• Testing of the digital product.
• Final presentation of the product.
• Prototyping and creation of the Minimum Viable Product.
• Design of interface sketches in MIRO • Coordination with other areas of the project.
• Track project progress through Trello.
• Testing of the digital product.
• Final presentation of the product.
SQL Tester QA Manual
Accenture
2021-12 - 2022-04
• Plan, execute and report tests.
• Monitoring and evaluation of processes and products through Azure Dev Ops.
• Identification and reporting of errors.
• Interaction with the different roles of a team with the Scrum methodology.
• Generation of reports in Excel and SQL.
• Monitoring and evaluation of processes and products through Azure Dev Ops.
• Identification and reporting of errors.
• Interaction with the different roles of a team with the Scrum methodology.
• Generation of reports in Excel and SQL.
Business Systems Analyst - Soporte de Negocios
2017-06 - 2021-11
• Use technical expertise and business strategies to maximize a company's productivity and efficiency • Analyze business processes to identify areas for improvement • Estimate costs of process improvements and establish procedures to maintain system protocols • Implement and modify operational and training procedures
Entrepreneur - Nathye
2010-03 - 2020-07
• Responsible for design and production.
• Creation of advertising campaigns in FB Bussines Suit, Google Analytics, • Management and planning of online sales.
• Design of multimedia pieces in Canva and Photoshop.
• Content creator.
• Creation of advertising campaigns in FB Bussines Suit, Google Analytics, • Management and planning of online sales.
• Design of multimedia pieces in Canva and Photoshop.
• Content creator.
Gestión de versiones con GIT
Proyecto Full Stack
2019-07 - 2019-11
• Front-end environment on HTML5, Bootstrap.
• Project planning and monitoring on Trello • Java, Firebase, Javascript.
• Project planning and monitoring on Trello • Java, Firebase, Javascript.
Business Intelligence Analyst
Galicia Bank
2013-06 - 2017-01
• Managing data procurement and analysis • Utilizing BI software and tools to mine organizational data and reports and develop them into valuable insights • Organizing data points • Compile data regarding issues and recommend solutions • Communicating findings clearly and effectively to management • Serve as the bridge between the IT department and management
Single Electronic Ballot Support Technician
Randstad
2015-06 - 2015-08
• Installation configuration of equipmente prior to voting day.
• Transmission and link verification.
• Control of equipment operation.
• Transmission and link verification.
• Control of equipment operation.
Functional Technical Support
Met Life
2013-05 - 2013-05
• Remote support • Documentation in the knowledge base.
• Resolution incidents N2.
• Resolution incidents N2.
Computer Support Specialist
Hewlett-Packard
2010-04 - 2013-01
Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment • Provide computer support to customers and employees, responding to queries, diagnosing and resolving computer issues, and escalating issues where appropriate • Set up IT equipment, including installing cables, operating systems, and software • Maintain appropriate documentation of user issues and their resolutions • Oversee day-to-day performance of the computer system
Help Desk Technician
Teleperformance Argentina
2009-02 - 2010-03
• Provide technical support to end-users, troubleshooting and resolving issues with computer software, hardware, and other technical problems • Assist end-users with installing, configuring, and repairing software and hardware • Respond to help desk tickets in a timely manner, redirecting unresolved issues to the next support tier if needed • Maintain technical documentation on issues and resolutions • Provide a positive customer service experience
Chief of Operations - Dry Cleaner Mr. Plancha La Plata
Care providers
2007-12 - 2009-03
• Collection Supervisor - Easy Payment.
• Care providers.
• Coordination of daily work with production staff.
• Management of new improvement proposals.
• Monthly planning of business activities.
• Care providers.
• Coordination of daily work with production staff.
• Management of new improvement proposals.
• Monthly planning of business activities.
Tutora
Colegio Pre Universitario Pitágoras
2007-08 - 2007-12
• Tutoring and dictation of math and science classes.
• Coordination extracurricular activities.
PERSONAL PROJECTS AND EVENTUAL WORKS Codo a Codo & IBM Project Mobile: Weather App • Project planning and monitoring on Trello.
• User story design.
• Project planning and monitoring on Trello.
• Creation of use cases and tests.
• Version management with GIT.
• Final presentation of the Project.
• Coordination extracurricular activities.
PERSONAL PROJECTS AND EVENTUAL WORKS Codo a Codo & IBM Project Mobile: Weather App • Project planning and monitoring on Trello.
• User story design.
• Project planning and monitoring on Trello.
• Creation of use cases and tests.
• Version management with GIT.
• Final presentation of the Project.
Business Owner
2000-01 - 2007-05
• Organization and sales.
• Negotiation with suppliers.
• Customer service.
• Negotiation with suppliers.
• Customer service.
Formación académica
National Technological University
National Technological University
2010-01 - 2022-01
National University of Callao
National University of Callao
2003-01 - 2007-01