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(Actualizado 2022-02-21.)

Application Lead

Stockholm, Sweden

Principiante Chinese, French, Svenska, English

ITIL / ITSM
Worked in different countries
15+ years in SAP

Contacto

Habilidades (41)

BUDGET

SARBANES-OXLEY (SOX)

EMPLOYEE RESOURCE GROUP

MAINTENANCE

PRINCE2

LUCENT

BUSINESS REQUIREMENTS

BILLING

Jira

TEAM LEAD

REQUIREMENTS GATHERING

ALCATEL

MICROSOFT OFFICE

ACCOUNT MANAGEMENT

BUDGETING

HYPERION

Application Support

FORECASTING

OPERATIONS

SAP

PROPOSALS

RECONCILIATION

SUPPLY CHAIN

SCHEDULING

ACCOUNTING

OFFSHORE

GENERAL ACCOUNTING

PLC

PMO

ERP

INDUCTION

ITSM

SOX

BUDGETS

IT Service Management

Business Intelligence

PROJECT LIFECYCLE

Resumen

Getronics France
SAP-BW-SD-CO Functional Business Analyst 2004-2005
• Played a key role in functional design and process enhancements, liaising with users in gathering requirements. Managed
month-end revenue recognition per business line. Contributed to monthly business reviews with directors and Chief Executive.
Administered budgets, forecasts, targets, plans, documentation, reporting, and scheduling.

Fromageries Bel France
SAP CO Functional Business Analyst 2002-2003
• Performed functional design and improvement of processes based on business needs / functions as well as client
requirements. Created and oversaw user training programmes. Controlled budgets, forecasts, plans, and senior management
reporting. Completed ad-hoc projects, offered support, and enforced adherence to policies, procedures, and regulations.

Glanbia Plc Ireland
Traded Products Analyst - SAP FI / CO 2001-2002
• Enhanced financial processing functions by identifying and recommending improvement plans. Liaised with users and
technical teams to facilitate troubleshooting of issues, training, and handling on enquiries. Administered budgets, forecasting,
scheduling, goal definition, policies / procedures compliance, and reporting to Head Office Financial Controller.

Xerox Europe Share Financial Services Ireland
Contract Manager 2000-2001
• Led all aspects of account management, including billing, reconciliation, cultivation of productive relationships, complaints
handling, quality servicing, and reporting.

Experiencia profesional

SAP Application Maintenance Lead

H&M

2018-12 - Presente

Adopt a collaborative approach with cross-functional teams, including General Accounting, Treasury, Sales and Supply Chain Accounting in support of strategic offshore transition initiatives: • Scope and deliver robust application support and maintenance to ensure seamless operations in accordance with quality expectations and Service Level Agreements (SLAs).
• Confidently engage with internal stakeholders at all levels to report on operations / project progress to ensure alignment with commercial needs.
• Build and maintain relationships with AM vendor to secure efficient and effective service delivery.
• Identify and implement improvements to internal processes, methods, tool usage and best practices.
Publicis / Re:Sources France

Service Manager / Deputy ERP Global Support Lead

Accenture's transition to Sapient

2016-07 - 2018-08

Head transition of new agencies into services readiness / live mode through implementation of support tools, procedures, KPIs (Key Performance Indicators), and reporting frameworks in support of Accenture's transition to Sapient (India) following their acquisition to oversee application maintenance: • Played an instrumental role in continuous operational improvements and service enhancements in alignment with SLAs.
• Engaged with stakeholders and IT specialists in resolution of service requests, incidents, escalations, and project implementation.
• Contributed to quality reviews, change advisory meetings, and ad-hoc projects.

Project Delivery Manager

BNCS Group

2015-01 - 2016-03

Oversaw timely, within budget, and quality deliveries from requirements gathering to project scope development and management of outsourcing partners alongside a team of 15: • Led full project lifecycles, facilitating quality deliverables through optimal stakeholder relations, communication channels, reporting, monitoring, and estimates.

Enhancement Request / Project Delivery Lead

Alcatel-Lucent

2014-04 - 2014-11

• Facilitated successful delivery of application development / enhancement requests.
• Engaged and collaborated with ALU Domain Manager in relation to project progress, risks and issues.
• Delivered advice on enhancement request processes and best practice; scrutinised proposals in preparation of project scoping.
+336 16485408 | niangb@hotmail.com |

Service Manager

SAP BI Supply Chain and Finance

2012-02 - 2014-03

Orchestrated support services and projects within supply chain and finances platforms across APAC (Asia Pacific Region), EMEA (Europe Middle East Region), NAR (North America Region), and CALA (Central America Latin America) from an on onshore / offshore model: • Drove continuous improvements, led ITSM projects, and enforced compliance with SLAs through management of outsourcing partners throughout all phases of deliverables while acting as PMO to Domain Manager.
• Collaborated in implementation of ITIL- / SOX-compliant processes.
• Supported BI team in transition journey to SAP BI landscape while managing legacy solution continuity.
• Stabilised production platform and enhanced quality through support of reviews and change advisory meetings.
• Improved targeting of service issues and requests via enhanced staff induction and monitoring of Key Performance Indicators (KPIs).
• Functioned as primary communication channel between business stakeholders and technical teams throughout full project lifecycles as well as service requests / complaints management.

SAP-BW Functional-Technical Consultant and Team Lead

2005-09 - 2011-05

Spearheaded design and enhancement of solutions, ensuring delivery of projects on time, within budget, and in alignment with strict specifications.
• Optimised solutions customisation via collaboration with business users to define needs, requirements, and goals.
• Played key roles in technical design, development, testing, go-live implementations, support, and user training.
• Authored comprehensive documentation covering solutions features.
• Contributed to enhancements in Alcatel China Competence Delivery Centre having facilitated delivery of newly-created centre's first projects.
Key Projects: • Asia Pacific Release (Australia, New Zealand, Shanghai) • China Competence Delivery Centre (Shanghai) • North America Release (Atlanta / New Jersey - USA) • European Release (France, Belgium, Italy, Spain, Germany)

SAP-BW-SEM Trainee Consultant

MLC Solutions Inc

2005-03 - 2005-06

Completed hands-on training in BW data warehousing concepts as well as data modelling, extraction, and reporting; and SEM-BPS modelling - planning structures as well as planning functions and methods.

Formación académica

MSc in Strategic Management

Dublin Institute of Technology

2024-12 - 2024-12

Bachelor of Applied Science

Davenport College of Business

2022-02 - 1998-12

Associate of Arts

Northwestern Michigan College

2022-02 - 1998-12

Certificaciones

ITIL ® Foundation