Technical Support Level 2

The Role

In the fast-paced role you will respond to and follow up on technical help tickets submitted via phone, email, and walk-ups, as well as providing IT support for Windows, Microsoft Office, and a variety of other applications used internally. Let your eye for detail and creativity shine as you independently investigate and implement solutions to technical issues and identify recurring technical issues, proposing solutions to address the cause of problems.

Your Skills & Experience

Brilliant experience installing and configuring Windows OS, networked and local printers, and business applications.

• Experience in Windows 7 & 10 administration and bug-fixing in an Active Directory environment.
• Outstanding analytic skills in Microsoft Office applications.
• Experience with IT support ticketing systems.
• Good knowledge of basic TCP/IP networking concepts.
• Ability to create test transactions and run tests to find errors and confirm programs meet specifications and regulatory compliance.
• Experience in training end users to use programs.

About you

You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others.