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Updated: 2023-09-12
Technical Support Analyst
Brisbane
- Offentliggjort 4 år siden
- Engelsk
- Forventet startdato: Hurtigst muligt
Assignment Details
This is a customer facing role and typical duties will include:
- Provide VC, AV and desktop support to End Users
- Accept walk-ups and provide diagnosis and analysis, work through Incident and Service Requests, complete routine checks of equipment and site;
Build and re-image laptops and desktops - Technology onboarding and offboarding of staff
- Provide reports, update procedures and general administration activities
- Scheduling and hosting training sessions, creating educational materials.
To be considered for this role you must have;
- Previous experience in providing IT technical support in a large organisation
Self-driven with a positive "can do" attitude. - Apply sound judgment.
- Stakeholder engagement
- Deal with day to day issues raised by end users, establishing priorities and set deadlines.
- Be able to communicate with all end users in a professional manner.
- Is able to communicate outcomes both written and verbal.
- Works to facilitate changes into operational reality.
- Excellent interpersonal skills - can establish and maintain win-win relationships.
- Excellent teaming and collaboration skills.
- Action oriented - consistently drives for and delivers results that meet or exceed expectations.
Overview
Område | Brisbane |
Arbejdsbyrde | 40 Timer / Uge , 100 % onsite |
Forventet startdato | Hurtigst muligt |
Forventet slutdato | 2020-06-30 |
Nødvendige sprog | Engelsk |
Nødvendige kvalifikationer | Analyst, Build, IT, procedures, support |
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