It looks like you are in United States. Would you like to go to https://onsiter.com/us/ instead?
Denne opgave tager ikke imod ansøgninger. Klik her for at finde andre relevante opgaver.
Updated: 2023-09-12
Service Desk Analyst Level 2
Chicago
- Offentliggjort 3 years ago
- Engelsk
- Forventet startdato: Hurtigst muligt
Assignment Details
Description:
- You'll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services.
- You'll succeed at this job if you're comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed.
- The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users.
- As the Help Desk Analyst, it is important that you understand how your role relates to IT projects and IT Service Management initiatives.
- You should also understand Incident, Problem, Change Management and other processes.
- How these processes work together to provide superior support and high availability of our business is also important.
Major Responsibilities
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Provide guidance to Tier 1 support and team members
- Facilitate user account management: Onboarding, change and departure processes
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Requirements
- Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
- Ability to multitask and meet deadlines
- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
- Proficiency in Microsoft Office 365
- Exchange experience
- MS Windows 10 experience
- Microsoft Office 365 experience required
- Adeptness in Microsoft Exchange Server
- Microsoft Exchange experience highly desired
- Experience in one or more programming or scripting language
- Excellent communication skills (written and verbal)
- A combination of superior customer service skills and technical aptitude is required for success at this position
- Ability to work independently with minimal oversight
- Applicants with ITIL certification are preferred
Overview
Område | Chicago |
Arbejdsbyrde | 40 Timer / Uge , 100 % onsite |
Forventet startdato | Hurtigst muligt |
Forventet slutdato | Åben |
Nødvendige sprog | Engelsk |
Nødvendige kvalifikationer | Analyst, ITIL, Management, Service, support |
Opgave afsluttet
Denne opgave er lukket pr. 2020-06-01 og tager ikke længere imod ansøgere. Opret en konto for at være den første, der får besked, når lignende eller andre relevante opgaver offentliggøres på Onsiter.
Opret konto