IT Support

Languages required: English + local (French)
Backfill: NO
Type of service:  FTE- Deskside Technicians Level I
Project Start Date: 1st October 2020
Project Duration:  43 working days (between 1st October - 30 Nov 2020)
Reason of RFQ: Scope extension

JOB DESCRIPTION:

This position is a desk side position that will require an individual to solve customer support issues by visiting the customer’s location and may involve supporting multiple facilities. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IMACR contract. Candidates will be required to have basic PC support knowledge and experience with common tools.
Key Responsibilities
• Respond to computer related service and trouble calls 
• Lenovo PC (Desktops/Laptops) – Hardware and Software Troubleshooting
• Setup and configure Apple iPads installing relevant apps. Mobile Iron knowledge beneficial.
• Ability to resolve Windows 7 Operating System Errors 
• IMAC – Imaging & Desk Relocation 
• Basic Network troubleshooting skills and knowledge 
• Proficient in Microsoft Office 2010 Suite Including Skype
• Understanding of McAfee Endpoint Protection software
• Correctly track incidents and calls timely and accurately 
• Basic Knowledge of Microsoft Active Directory
• Implement virus detection and eradication procedures
• Diagnose printer and other peripheral device failures and implement solutions
• Provide installation and upgrade services of supported hardware and software
• Some hardware support experience required e.g. installing memory/hard drives
Support of key engineering applications at use within the business

Person Specification 
• 1 Years’ experience in an IT Support Role 
• Candidates need to be flexible, efficient and able to work independently
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service 
• Good organizational skills 
• Excellent Verbal and Written Communication Skills
• Ability to multitask
• Team focused
• English/French Speaking