Updated: 2023-09-12

IT Service Desk Associate

Albury NSW, Australia

  • Offentliggjort 4 år siden
  • Engelsk
  • Forventet startdato: Hurtigst muligt

Assignment Details

About the Role

This full-time position based in Corowa will be responsible for providing IT support services via phone and email including troubleshooting and logging computer issues, and advising on appropriate actions.  

Key Responsibilities

  • Provide high level customer service and basic technical support via phone / email
  • Document and record contact made with the Service Desk and IT department into ITSM system
  • Troubleshoot issues and advise employees on appropriate actions or delegate within the team
  • Assist with the provisioning and support of end user devices (phones, laptops, etc.)
  • Create and maintain knowledge base articles

 

Skills & Experience

  • High level customer service, analytical, problem solving and research skills
  • Basic understanding of Microsoft Office, Windows, iSO and Android operating systems
  • Demonstrated ability to manage multiple tasks in an efficient and timely manner
  • Initiative and strong attention to detail
  • Ability to maintain strict confidentiality
  • Advanced computer skills
  • Current driver’s licence

Overview

Område Albury NSW, Australia
Arbejdsbyrde 40 Timer / Uge , 100 % onsite
Forventet startdato Hurtigst muligt
Forventet slutdato Åben
Nødvendige sprog Engelsk
Nødvendige kvalifikationer Analytical, Android, IT, Microsoft, Windows

Opgave afsluttet

Denne opgave er lukket pr. 2020-02-05 og tager ikke længere imod ansøgere. Opret en konto for at være den første, der får besked, når lignende eller andre relevante opgaver offentliggøres på Onsiter.

Opret konto