Incident Manager within Service Delivery

For our Client, are we in  sarch of an experienced Incident Manager. You will be a part of a team of 6. 

A part of the assignment will be Major Incident Manager tasks (On Call, 24/7, normally for one week at a time) may also be required and the candidates are expected to be able to make themselves available for MIM-duties if notified in a timely manner. 

The assignment includes: 
- Following up on Incidents - Reporting progress of Incidents - Ensuring that progress is made on Incidents and so the SLA does not breach 
- Handling deviations where Incidents are not on the right track 
- Ensuring that work is done on Incidents 
- Handling escalations of Incidents where progress is not as expected 
- Ensuring communication to User Community, Business and other stakeholders 
- Ensuring and following up on cooperation between suppliers on Incidents 
- Hand-over of gained experience implemented continuous improvements and general status to team members

Qualifications: 
- Excellent analytical skills. 
- Excellent coordination and independence skills. 
- Very well structured and delivery oriented. 
- At least 3 years of experience with support and suppliers. 
- Proven ability to independently capture and share information through formal written documentation in English and local language. 
- Fluent in English and a local language (Swedish or Danish), both spoken and written.

Education and experience: 
- Relevant knowledge and skills in relation to Incident Management Ways of Working acquired through work experience and continuing professional education. 
- Preferably technical skills in Application Management or IT infrastructure in the form of technical understanding. 
- At least three years of experience in monitoring outsourced support activities according to agreements. 
- Clear understanding of ITIL, first and foremost Service Operation. 
- Thorough knowledge of the Incident Management process.