Desktop Support Analyst Level 2

The Role

Desktop Support Analyst will work with vendors and client IT staff to provide exceptional first and second level IT support services to employees.

The Responsibilities

• The successful candidate will setup and configure Desktop & Laptop PCs
• Installation, removal, configuration and ongoing usability of approved desktop software for SOE devices and configure peripherals and software according to security standards and guidelines.
• The role will assist the IT Service Desk by providing First and Second Level Support and provide onsite/offsite and remote support to users for cases escalated by the IT Service Desk.
• Provide training to users on use of Desktop hardware and software as well as install, troubleshoot and maintain Client's IP telephony system.

Ideal Candidate:

• The ideal candidate will have previous experience in an IT Support role, experience supporting MS Office suite including Outlook, experience with service desk software, active directory and VOIP phones.
• Solid understanding of current Windows & Mac OS versions, knowledge of computer networking and good understanding of anti-virus and desktop security products.
• There is an on call component based on a rotating roster.