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(Opdateret 2020-04-08)Udviklingsdirektør
Aalborg, Danmark
Flydende English, Øvet Norwegian, Begynder Svenska
- Branding og cross-channel orienteret værdiskabelse
- Wordpress front-end udvikler
- Marketingspecialist i Sociale Medier og Google
Kvalifikationer (27)
WOOCOMMERCE
OPTIMIZATION
CUSTOMER SERVICE
DIGITAL CAMPAIGN
WordPress
CUSTOMER SERVICE ORIENTED
ECOMMERCE
OPERATIONS
B2C
Marketing
PROJECT ASSISTANT
Facebook ads
CONFIDENT
Digital Marketing
SEO Search Engine Optimization
MULTITASKING
SATISFACTION
Instagram Ads
B2B
Google Ads
RETAIL
LinkedIn Ads
SERVICE DEPARTMENT
RETAIL SALES
LOGISTICS
SALES ASSISTANT
SALES AGENT
Resumé
:
Result oriented business graduate with proven ability to perform in various roles. Extensive knowledge within the international
business and marketing spheres. I am a great team player with
strong interpersonal skills, who balances the interests of the group with my personal ambition to deliver best-in-class work.
Graduated MSc Economics & Business Administration (International
Business Economics)
Score: 12 / A. (September 2017)
Graduated BSc Business Economics & Administration
Score: 12 / A. (June 2015)
Personal contact (direct): larsmarcoandersen@gmail.com or +45
24225378
Professionel erfaring
2014-11 - Nuværende
Jewelier.dk is an eCommerce. Retailing well established jewelry brands from danish fashion designers.
Tasks:
*Business administration, operation and development
Accomplishments:
*4 partnerships established (danish design brands)
*90+ referring domains (backlink profile)
*35.000+ followers on Facebook
*2.000+ followers on Instagram
2017-11 - Nuværende
Digital Marketing & Branding // Projektledelse // Forretningsudvikling
Som udviklingsdirektør besiddes det overordnede ansvar for at skabe gode
rammer for vækst og udvikling hos kunderne. Sammen med den kreative
direktør findes et fælles ansvar i at gøre Apropos Bureau til et godt sted at arbejde, hos og sammen med, for medarbejdere og virksomheder.
Vi opererer primært i segmentet for små og mellemstore virksomheder, hvor
vi dagligt løfter et samsurium af opgaver på tværs af diverse kanaler online og offline. Porteføljen af kunder har en høj diversitet da vi altid matcher den enkelte virksomheds aktuelle behov. Vores 360 graders full-service hjælper
virksomhederne på strategisk, taktisk og operativt niveau.
2013-03 - 2017-08
2015-11 - 2017-08
Bellevue A/S is one of the leading providers of gift box experiences in Denmark. Bellevue A/S is providing high quality gift box experiences with great
value for its customers. The gift boxes are respesented in 100+ retail stores in Denmark, and multiple online stores.
Task:
*Development of new processes and implementation
* E-mail marketing
Accomplishment:
*Increased conversion rates of e-reviews from 2% to 5%
*Increased TrustScore from 5.3 to 7.0
(TrustPilot.com measure for customer satisfaction)
2016-07 - 2016-11
*Delivering high-quality service via support platforms;
*Responding to challenging questions from customers to travel agents, tour
operators and hotels;
*Solving problems in a quick, unique and efficient way, by getting in touch with the right person or team;
*Always be two steps ahead;
*Multitasking and switch between several media;
*Handling all tasks in a social and confident manner;
*Managing both internal and external relationships.
Tasks in Acquisition/SEO Team:
*Creating SEO-optimized content;
*Off-page optimization of the Danish domain;
*Cooperating with the Web Editors and creating content for the Danish site.
2013-03 - 2016-07
Bellevue A/S secure its customers and partners an excellent experience, from an in-house service division. 500+ customers and multiple partners are
handled, through the customer service department, on a daily basis.
Tasks:
*Customer service (B2C)
*Partner service (B2B)
*Outbound sales (B2B)
Insights:
*Importance of giving customer a good experience from the moment they
recieve a package from Bellevue A/S
*Practial knowledge of B2C customer service and satisfaction
*B2B outbound sales of corporate events
2014-10 - 2016-07
Bellevue A/S distribute gift experience boxes from its own wharehouse in Denmark. The wharehouse distribute gift experience boxes to 100+ retail
stores, multiple online stores and houndreds of customers on a daily basis.
Tasks:
*Daily operations including packaging of displays, order registration and order
processing
Insights:
*Daily logistic issues of a warehouse
*Importance of the adaptation and planning of resources between inbound and outbound logistics.
2013-07 - 2014-06
2013-07 - 2014-06
insight in the importance of additional sales, how it is achieved, and how to get
visitors to return to Benediktes - Late Night Club through a high service level in collaboration with the collegues.
2012-11 - 2013-07
2012-09 - 2013-04
2008-08 - 2011-08
Insights in the importance of the back office functions to get the daily
operations running.
2010-01 - 2011-08
Valuable insight into how a retail store is divided, and the importance of the specific products space and location in the store.
2008-04 - 2008-08
Insight in the daily logistic issues of a warehouse.
Akademisk baggrund
2015-01 - 2017-01
2012-01 - 2015-01
2009-01 - 2012-01