Senior IT Project Manager

During the exciting 6 month of assignment work as IT Project Manager at DMVO, I have earned a lot of valuable experiences within vendor and stakeholder management, nevertheless, the excitement of learning new business area in pharmaceutical space.
With my long IT experience within SW development I could manage and coordinate the deliverables from our SW vendor, and at the same time manage and coordinate workshops, communication, planning and on-boarding of the stakeholders, such as pharmaceutical producers, wholesalers and pharmacies.
My main task was to coordinate the relevant IT tasks between all the partners to have a smooth startup of the pilot phase with no issues or unanswered question. Having done that, we have paved a solid way for the project to proceed and complete with success. Due to pro-active work, we have achieved to be one of the first country in EU to deploy medicine verification system, which communicates with the central European medicine verification system to prevent falsified medicine in Europe.

From April 2016 to end September 2017
During a year and half, I worked as Data Centre Failover project manager for Business Continuity Management (BCM) organization at Nordea Bank. Not only I performed my tasks in an excellent way with best results, but also gained immense knowledge about BCM and Data Centre failover planning, procedures and execution. The assignment was one of the Nordea's major projects with the size and complexity that required the duration of one and half year and involving hundreds of resources from IT infrastructure and Business areas.
The goal of this project was to maintain Business Continuity even if one Data Centre goes down because of any major threat, like fire, explosion, or any other catastrophic event.
Together with another consultant PM, I started this task and completed with total customer satisfaction. The results and project closing package were documented as evidence for European Central Bank (ECB) and FSA. This package will be also used by the BCM organization at the Bank for future periodic datacentre failover (DR) exercises.
We executed successfully total of nine partial Data Centre Domain (DCD) failover tests over a period of one year to minimize the risk. And completed the project with performing a successful total Data Centre failover test at the end of August 2017.
The tests were executed in a gracious and controlled manner to minimize the risks for the Bank.

I worked in a 3-month assignment at Maersk line IT, as project manager for coordination and implementation of a new application, Market Plan 2.0. My main responsibility and delivery were to coordinate and manage many stakeholders from different departments at Maersk line as well as software vendor and operation vendor for deployment of this new application according to the hard deadline we had. I managed to achieve the projects goal to deploy this application on time according to the plan. This assignment was completed with full customer satisfaction.

I was Project Manager/Scrum Master for a Siebel re-implementation project at "Call me" (3C's client).
Project duration was estimated for 14 months and started in August 2014.
Project consisted of analysis, design, build, data conversion, test and deployment of all business processes (SR, CA, OM and PC. Etc )
We used Agile methodology approach for this project. I had the role of Scrum Master and together with Product Owner and other involved stakeholders worked with planning of the sprints, resource allocations. I managed daily stand up meetings, retrospective meetings. We used Jira tool in this project.
I was responsible for an international and professional team of 12, which were business analysts, architect, data conversion/migration specialist and SW-engineers from Denmark, England, Portugal and Ukraine. We used F2F meetings for stand-up meetings while my team were on site and tele conference while my resources worked remotely from other locations.

I had different roles and responsibilities working for IBM Denmark. My major role was performing as project or program manager for different accounts (IMB's Clients), but I also had other roles such as Quality Assurance assessor for other IBM projects and resource manager.

Client: KOMBIT
Project headline Child & Maintenance Care System
Project location Denmark, Copenhagen
Industry Public Sector, Government
Project Role Overall program manager, service delivery manager
Duration: 18 months
Resource 30 international consultants

Description
I was overall program manager for development projects and IT operation for this account.
Total number of team members working in this account reporting to me was about 30 consultants, architects and IT specialist from India, Slovakia and Denmark.
I was responsible for project planning, resource management, project execution, quality assurance and deliverables for software development projects and implementation to the production environment.
I was also responsible for IT operation of this account with more than 2000 users in 52 Danish municipalities.

Client: ATP
Project headline Consolidation and Relocation project
Project location Denmark, Copenhagen
Industry Public Sector, Government
Project Role Transition project manager
Duration: 6 months
Resources 5 for start-up and planning
Description
This project was about transition, transformation of all ATP's batch jobs (more than 2000 batch jobs) from mainframe to Tivoli Workload Scheduler (TWS) on the decentralized systems.
I performed project start up, planning but the project at this time was transferred to sub-contractor to continue with project execution. The reason of discontinuation was that ATP outsourced its IT operation to another vendor and hence this project was taken over by the new vendor.


Client: A.P. Møller Mærsk (APMM)
Project headline MLIT e-Commerce & security
Project location Denmark, Copenhagen
Industry Private Sector, Shipping, Sea Line container
Project Role Deputy Delivery Project Executive/ Program Manager
Duration: 12 months
Resources 50 consultants
Description
I had responsibility of MLIT e-Commerce & security program, which contained 3 different business application areas. Project types were both new development and enhancement to the existing applications.
More than 50 resources (4 project managers, several IT architects and IT specialists) from both India and Denmark reported to me.
Besides overall program management responsibilities, I also participated in project planning, project execution and control to meet the targets of the projects.
Projects were managed in form of Agile programming with Scrum methodology. I supported my project managers to make sure that the Scrum meetings are held every day for all projects and obstacles and issues were removed as soon as possible to maintain the progress and speed to meet the targets.
Tasks that I performed as program manager were:
• Create and maintain overall communication plan
• Create and maintain overall resource plan
• Manage overall program budget
• Hold Customer Satisfaction meetings
• Risk and issue management
• Monitor and control projects progress
• Mentor and coach the project managers and the team members
• Prepare and status report to the upper management in IBM as well as customer
• Hold different meetings according to communication plan and manage minutes of meeting


Client: Nordic Processor
Project headline Nordea Finance Transition and Transformation program
Project location Denmark, Copenhagen
Industry Private Sector, Banking
Project Role Overall program manager
Duration: 14 months
Resources 28 consultants
Project size: 12000 hours
Description
I was working as Program/Project manager for two major programs and a couple of projects for Nordic Processor (A joint venture IT Company owned by IBM and Nordea Bank.)

Transition and Transformation program to relocate entire Nordea Finance IT infrastructure and 12 applications from Denmark to data centres in Sweden.

Business case: it was not profitable and easy to manage the IT infrastructure in an out-dated environment in Denmark, therefore the applications had to be relocated running from the two modern Swedish data centres.
Resources: One project manager, 1 infrastructure architect, 1 network architect and 1 enterprise architect and more than 25 IT specialists in different areas were reporting to me for this program.

We created a new environment in the Swedish datacentres and after a detail planning for data conversion/migration and user acceptance test execution agreed on a cut over date for each application. The migration completed with great customer satisfaction according to plan and budget.


Client: Nordic Processor
Project headline Fionia Bank transition to Nordea
Project location Denmark, Copenhagen
Industry Private Sector, Banking
Project Role Overall program manager
Duration: 10 months
Resources 22 consultants
Project size: 4100 hours
Description
Another program I managed for this account was transition and transformation of Fionia Bank infrastructure into Nordea IT environment.
The scope of this program was transition and transformation of Fionia Bank head quarter and 24 branch offices for HW roll out, data conversion, ATMs set up and IP telephony.
I completed this program together with specialist from both IBM and Nordea team according to agreed schedule and cost and obtained great customer satisfaction.
Two project managers and more than 20 IT specialists reported to me for this program. I also used sub-contractors for physical installation of the HW in Fionia Bank offices.


Client: IBM Global Services
Project headline Resource management
Project location Denmark, Copenhagen
Industry Private Sector, IT
Project Role Resource Manager
Duration: 12 months
Description
During 2008 I was resource/capacity manager for IBM global services in Denmark managing resources for all GBS projects. This involved many 1+1 meetings with resources for mentoring and coaching them for their career development.
Holding meetings with business managers to report and support their business areas regarding resources. It also includes coordination with different project manager to allocate the right resources to the projects need on time.


Client: IBM Global Account, Application Management Services (AMS)
Duration at this client: 9 years
Project headline Payment Systems, Customer Fulfilment projects
Project location Denmark, Copenhagen
Industry Private Sector, IT
Project Role Project Manager
Projects duration: between 4 months to 1 year
Project resources: 6 to 20 (architects, IT engineers, business analysts.)
Description
During a period of 9 years I managed mostly software development projects for customers within the IBM organization, such as IBM Finance, IBM customer fulfilment.
All Projects were financed by IBM (internal contracts)

I was a member of Project Management team who worked on establishing the process and procedures for Project Managers to run the projects based on IBM WWPMM methodology.
One of the outcomes from this team was a PM Cook book, which was used in all Projects to follow a standard process and procedures.
Other tasks I had during this period were:
• QA reviewer for other projects
• EDI project manager for IBM's outsourcing and external customers

Project headline EDI projects
Project location Denmark, Copenhagen
Industry Private Sector, Transportation
Project Role Project manager
Projects Duration 3 to 6 months
Project resources: 3 to 6
Description
I managed EDI projects for Samson Transport/DSV to enable the company to communicate seamlessly with business partners via EDI.
EDI documents created to exchange electronically were e.g.: Orders, Order confirmation, Shipping notice, Invoice

Project headline EDI projects
Project location Denmark, Nordborg
Industry Private Sector, Industry
Project Role Project manager
Project duration 3 to 6 month
Project resources: 5 to 7
Description
I managed EDI projects for Danfoss Group to enable the company to communicate seamlessly with business partners via EDI.
Document created to exchange via EDI were e.g. orders, order confirmation, shipping notice, invoice and many other documents that usually were being send by mail/paper.

Project headline Supply chain management
Project location Denmark, Nordborg
Industry Private Sector, Industry
Project Role SW engineer/ System consultant/ Project participant
Project duration: 3 months to 1 year
Project resources: 5 to 10
Description
I participated in different ERP projects for development of new systems or enhancements tasks. This included from start-up of the project, analysis, estimation, planning, SW development, test, and implementation into production for areas such as orders handling, invoicing, warehousing and EDI communications.


Experiences Prior to IT business:
From January 1975 To June 1985

Prior to IT career, I held management positions both in Iran and California, USA in service sector such as Hotel, Restaurant and detail store. In each organization I had a staff between 25 to 85 persons.


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