Senior CX/UX consultant

Bosiddende i Odense, Danmark
Taler Dansk (5), Engelsk (4)
- 5+ erfaring med CX/UX
- User-centered design
- Customer Centricity

Tilgængelig Hurtigst muligt

Opdateret 2020-09-16

Kvalifikationer

PROTOTYPE
PROTOTYPES
USER TESTING
BUILDING BRAND-ROOTED CX VISION STATEMENTS
CUSTOMER CENTRICITY
CONCEPT TESTING
USABILITY TESTING
ETHNOGRAPHIC
USABILITY TEST
HEURISTIC EVALUATION
CX CULTURE TRANSFORMATION
USER RESEARCH
CX MEASUREMENTS OUTSIDE-IN
CUSTOMER JOURNEY MAPPING
DATA ANALYSIS
RECRUITING
QUANTITATIVE
MAPPING
PRODUCT DEVELOPMENT
MICROSOFT OFFICE
UX
BUSINESS CASE DEVELOPMENT
TEACHING
BUSINESS CASE
VALUE PROPOSITION
HP-UX
PUBLISHING
GPS
TOPO
TALENT DEVELOPMENT
COLLECTION
REPORT WRITING
ONBOARDING
BUDGET

Resumé

As a T-shaped customer-centric product designer and developer with +5 years' experience within CX, UX and innovation, I am very enthusiastic about the development of products, processes and services based on end-user needs, wants and behaviours. I am trained to question existing solutions and very engaged with research as a craft that extends well beyond speaking to people - to showcase how to connect the dots to create outstanding experiences. In addition, I have solid experience working with different people and professionals in huge enterprises as well as entrepreneurial and innovative firms in the intersection between customer and business needs. In my work, I master the orchestration of end-to-end CX projects (from CX vision to telling the ROI story),
ethnographic fieldwork, customer journey mapping, qualitative interviews, data analysis and prioritization of pain-points, facilitation of idea and co-creation workshops, interactive prototype and pretotype development, user testing as well as major written evaluations.

Professionel erfaring

Senior Customer Experience Consultant
Danske Bank
2018-01 - 2020-01
UX Designer and Digital Project Manager
University of Southern Denmark
2016-01 - 2018-01
UX designer
PlayAlive
2017-01 - 2018-01
Sports Manager
KanalSport Divisionen
2016-01 - 2017-01
Author
The University of Southern Denmark
2017-01 - 2017-01
Self-employed
Self-employed
2014-01 - 2016-01
UX & Design Research Ass
Southern Denmark & the IT-company
2015-01 - 2016-01
Research Assistant
University of Southern Denmark
2014-01 - 2015-01

Akademisk baggrund


Syddansk Universitet
2020-10 - 2020-10


Syddansk Universitet
2020-05 - 2017-01

D. M.
Institut for Idræt og Biomekanik
2020-05 - 2017-01


School of Excellence
2020-05 - 2016-01


Syddansk Universitet & University College Lillebælt
2020-05 - 2016-01


School of Excellence
2020-05 - 2016-01


Aarhus IT University
2020-05 - 2014-01

Bachelor in Media Science
University of Southern Denmark
2020-05 - 2011-01

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