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(Opdateret 2023-02-06)Project Manager, ITSM experienced
Copenhagen, Denmark
Modersmål Danish, Flydende English
- Compliance, Processes, Work Instructions
- ITSM, and general Process Management
- 22+ years in PM and Processes
Kvalifikationer (50)
PROCESS IMPROVEMENT
IT Project Manager
ITIL
BUSINESS CONSULTANT
PROCESS IMPLEMENTATION
IT Service Management
QUALITY ASSURANCE
IT Infrastructure Library
ITSM
PMO
Project Management
IT Project Management
QA PROCESS
PROCESS DOCUMENTATION
PROCESSOR
BUSINESS SERVICES
ADJUSTMENTS
QA
MAINTAIN DOCUMENTATION
BUSINESS REQUIREMENTS
ServiceNow
GOVERNANCE
CMMI
PROJECT DEVELOPMENT
DOCUMENTATION
Incident Management
FULFILLMENT
CONTRACTS
INVOICING
Agile
BUDGET
FINANCE
Agile Methodologies
CONTRACT NEGOTIATION
MAINTENANCE
Scrum
CONTRACT NEGOTIATIONS
SUPPLY CHAIN
HR
LOGISTICS
CSC
GxP
TEACHING
OFFSHORE
Office 365
AR
Data Center
RETAIL MARKETING
RETAIL
Microsoft Office 365
Professionel erfaring
Senior IT Project Manager
Novozymes A/S
2018-01 - 2021-01
Project: Server 2008 Upgrade Project The purpose of the project was to present different approaches and options moving forward to minimize costs and ensure updated OS platform support for the business applications by moving to new HW setup and thus ensure: • Better and increased security.
• Reduce licensing costs.
• Increase productivity (faster CPU, faster hard drive, more processor capacity) • Reduction of costs (older systems have more problems - and thus more costs).
• Greater efficiency (better integration for monitoring Data Center Move Project Moving Novozymes's infrastructure components (server, network equipment and business applications from a data center to a new data center).
• Coordinator between the supplier side and the customer (NZ).
• Facilitates and coordinates the application migrations with LoB and operational supplier.
Methods: ITIL/NZ, GxP, Stakeholder Management, Scrum Technologies: Cherwell/Office 365/Visio/MS Project
• Reduce licensing costs.
• Increase productivity (faster CPU, faster hard drive, more processor capacity) • Reduction of costs (older systems have more problems - and thus more costs).
• Greater efficiency (better integration for monitoring Data Center Move Project Moving Novozymes's infrastructure components (server, network equipment and business applications from a data center to a new data center).
• Coordinator between the supplier side and the customer (NZ).
• Facilitates and coordinates the application migrations with LoB and operational supplier.
Methods: ITIL/NZ, GxP, Stakeholder Management, Scrum Technologies: Cherwell/Office 365/Visio/MS Project
Senior Change Manager, Senior Project Manager
Novozymes A/S
2018-01 - 2019-01
Project: Change Management • Preparation of process documentation and teaching material for the execution of the Change Management discipline, including ensuring the daily handling of incoming Changes.
• Facilitates the Change Advisory Board Methods: ITIL, Stakeholder Management, GxP, Scrum Technologies: Cherwell/Office 365
• Facilitates the Change Advisory Board Methods: ITIL, Stakeholder Management, GxP, Scrum Technologies: Cherwell/Office 365
IT Project Manager
LEO Pharma
2018-01 - 2018-01
Project: Toner replacement project Tender round for toner change in LEO Pharma, Ballerup, incl. contract drafting, specification of requirements and logistics/planning as well as optimization of the service as oneFull-Service Solution.
Printer Consolidation project Optimization of Threshold and consolidation of the total amount of printers Contract Management Consolidation of all regional IT contracts for local storage. Where contracts were previously stored by the business, they now had to be consolidated centrally in France.
Coordinated procurement of all (approximately 90%) of all contracted from regional units in Europe.
Methods: Contract Management, Stakeholder Management., GxP
Printer Consolidation project Optimization of Threshold and consolidation of the total amount of printers Contract Management Consolidation of all regional IT contracts for local storage. Where contracts were previously stored by the business, they now had to be consolidated centrally in France.
Coordinated procurement of all (approximately 90%) of all contracted from regional units in Europe.
Methods: Contract Management, Stakeholder Management., GxP
Application Manager, Process Lead
SDC
2015-01 - 2017-01
Project: Budget Preparation of retail budget planning (execution and planning).
Budget and forecasts were continuously prepared according to the finance department's current deliveries and presented to the director and other management for final acceptance.
Contract negotiation Executive on contract negotiations between system and data suppliers towards the business in close cooperation with the management.
As Process Lead & Application Manager for BI Finance Systems, I was co-responsible for new contract negotiations.
In this exercise, contract negotiations alone saved 2.3 million/year compared to otherwise negotiated prices. Furthermore, existing contracts were reviewed and resulted in a further reduction of costs of 1.3 million/year.
Governance Ensure that the governance structure used, in part project model and standards, is verified and subjected to QA.
As Process Lead & Application Manager for BI Finance Systems, the existing project model and governance model provided by the PMO had to be analyzed and QA'ed to ensure that there was continuity in overlapping processes and that it was applicable in practice.
A transition model was prepared to ensure that the transition between the projects and administration is carried out in accordance with best practice and applied administration principles.
System Governance Define system ownership and its relationships with employees and management.
As Process Lead & Application Manager for BI Finance Systems, the task was to get the system ownership presented in such a way that an overview of systems, competencies, group relations and belonging to a given department could be provided.
A matrix applicable to all relationships was drawn up, so that a clear overview was presented to the management and down to the individual department head of which people were associated with their respective department, which systems they each had a given defined competence for, stood up to their individual identification number. An overview that gave the management and department heads a quick overview of which systems are suffering, where there was overlap of competences and which solutions/systems should be included as areas of focus.
Documentation standards for BI Operation in SDC.
As Process Lead, I was responsible for the preparation of standards and regulations for use in daily support for the operational function, including the preparation of requirement specification templates, operational guidelines, project ID codes, maintenance of the employee competence chart and registration of all systems in the system catalog (service portal).
Necessary operating documentation template/standards were prepared and implemented in BI. Furthermore, time registration codes were updated to reflect the individual tasks and the systems they were related to - with an automatic update of the finance and accounting system for customer invoicing. This ensured that a higher percentage of the tasks that the technicians worked on were also attributed to billable hours to the customers.
Budget and forecasts were continuously prepared according to the finance department's current deliveries and presented to the director and other management for final acceptance.
Contract negotiation Executive on contract negotiations between system and data suppliers towards the business in close cooperation with the management.
As Process Lead & Application Manager for BI Finance Systems, I was co-responsible for new contract negotiations.
In this exercise, contract negotiations alone saved 2.3 million/year compared to otherwise negotiated prices. Furthermore, existing contracts were reviewed and resulted in a further reduction of costs of 1.3 million/year.
Governance Ensure that the governance structure used, in part project model and standards, is verified and subjected to QA.
As Process Lead & Application Manager for BI Finance Systems, the existing project model and governance model provided by the PMO had to be analyzed and QA'ed to ensure that there was continuity in overlapping processes and that it was applicable in practice.
A transition model was prepared to ensure that the transition between the projects and administration is carried out in accordance with best practice and applied administration principles.
System Governance Define system ownership and its relationships with employees and management.
As Process Lead & Application Manager for BI Finance Systems, the task was to get the system ownership presented in such a way that an overview of systems, competencies, group relations and belonging to a given department could be provided.
A matrix applicable to all relationships was drawn up, so that a clear overview was presented to the management and down to the individual department head of which people were associated with their respective department, which systems they each had a given defined competence for, stood up to their individual identification number. An overview that gave the management and department heads a quick overview of which systems are suffering, where there was overlap of competences and which solutions/systems should be included as areas of focus.
Documentation standards for BI Operation in SDC.
As Process Lead, I was responsible for the preparation of standards and regulations for use in daily support for the operational function, including the preparation of requirement specification templates, operational guidelines, project ID codes, maintenance of the employee competence chart and registration of all systems in the system catalog (service portal).
Necessary operating documentation template/standards were prepared and implemented in BI. Furthermore, time registration codes were updated to reflect the individual tasks and the systems they were related to - with an automatic update of the finance and accounting system for customer invoicing. This ensured that a higher percentage of the tasks that the technicians worked on were also attributed to billable hours to the customers.
Senior Project Manager
Maersk Supply Service
2017-01 - 2017-01
Project: In connection with MSS's Carveout from the Maersk group, the current project manager had to be replaced for an interim period to ensure the implementation of a new Vessel Management system for Supply ships including replacement of the existing HR Offshore system (transition from existing supplier to new supplier).
The duration of the project was set at 4 months. But was stopped by the customer 1 month early. The reason for this was that they wanted a project manager with greater technical insight on the integration side.
The duration of the project was set at 4 months. But was stopped by the customer 1 month early. The reason for this was that they wanted a project manager with greater technical insight on the integration side.
Enterprise Solution Architect
Symfoni
2013-01 - 2015-01
Project: Region Central Jutland (Symphony consultan t) Project: Implementation of a new ITSM System (ServiceNow) with a focus on the following processes: • Incident Management • Problem Management • Change Management • Request Fulfillment • Including; approver, fulfiller and associated workflows My role was to plan training and implementation of process setup and implementation of the ITSM processes and ensure ongoing follow-up between supplier and customer.
The processes were set up in ServiceNow with third-party technical assistance.
Carlsberg (Symfoni consultant) Project: ServiceNow system implementation (incident management & configuration management) for the Supply Chain System (SCS) in Carlsberg A/S.
As a business consultant, I advised within Process setup between Global SD, CBS and CSC applicable onboarding and rollout of the IM processes in ServiceNow.
The functionality was set up in ServiceNow with technical assistance, documentation of requirements and ongoing adjustments to this were defined and implemented, and a report on system setup was delivered.
Rambøll (Symphony consultant) Project: ServiceNow system setup for Incident Management and Business Services in Rambøll.
• As an Enterprise Solution Architect, I was put in the role of technical project manager.
The task was to ensure data quality and set up basic ServiceNow modules (business rules and configurations).
• Configuring the IM process, conducting IM workshops, facilitating UAT, ensuring control of the defects and enhancement processes and finally ensuring that the migration of data from Dev? Test? Prod via update sets was done and the task implemented COWI (Symphony consultant) Project: ServiceNow expatriation Process setup for HR in COWI A/S.
As a responsible project manager, the role was to coordinate business requirements with technical background with a view to final setup.
• Setting up basic ServiceNow modules, installing users and groups, facilitating UAT, preparing the expatriation process (sending employees worldwide, taking into account working conditions, housing, insurance, employment and legal matters). Auditing of the process was carried out in collaboration with finance, HR, legal and management Moderniseringsstyrelsen (Symphony consultant) Project: Development and implementation of parking reservation system.
Responsible project manager for coordinating the business' requirements towards technical setup.
• A system was prepared for use by employees and the management, where it is possible for the employees (before they leave home) via their phones to see if there are available parking spaces on the register. If there are free spaces, it is possible to reserve the space from home, and that way you are not stuck in the city center without a parking space (many had permanent spaces, but these could be freed up in the event of holidays, illness, etc.).
Methods: ITIL Technologies: ServiceNow
The processes were set up in ServiceNow with third-party technical assistance.
Carlsberg (Symfoni consultant) Project: ServiceNow system implementation (incident management & configuration management) for the Supply Chain System (SCS) in Carlsberg A/S.
As a business consultant, I advised within Process setup between Global SD, CBS and CSC applicable onboarding and rollout of the IM processes in ServiceNow.
The functionality was set up in ServiceNow with technical assistance, documentation of requirements and ongoing adjustments to this were defined and implemented, and a report on system setup was delivered.
Rambøll (Symphony consultant) Project: ServiceNow system setup for Incident Management and Business Services in Rambøll.
• As an Enterprise Solution Architect, I was put in the role of technical project manager.
The task was to ensure data quality and set up basic ServiceNow modules (business rules and configurations).
• Configuring the IM process, conducting IM workshops, facilitating UAT, ensuring control of the defects and enhancement processes and finally ensuring that the migration of data from Dev? Test? Prod via update sets was done and the task implemented COWI (Symphony consultant) Project: ServiceNow expatriation Process setup for HR in COWI A/S.
As a responsible project manager, the role was to coordinate business requirements with technical background with a view to final setup.
• Setting up basic ServiceNow modules, installing users and groups, facilitating UAT, preparing the expatriation process (sending employees worldwide, taking into account working conditions, housing, insurance, employment and legal matters). Auditing of the process was carried out in collaboration with finance, HR, legal and management Moderniseringsstyrelsen (Symphony consultant) Project: Development and implementation of parking reservation system.
Responsible project manager for coordinating the business' requirements towards technical setup.
• A system was prepared for use by employees and the management, where it is possible for the employees (before they leave home) via their phones to see if there are available parking spaces on the register. If there are free spaces, it is possible to reserve the space from home, and that way you are not stuck in the city center without a parking space (many had permanent spaces, but these could be freed up in the event of holidays, illness, etc.).
Methods: ITIL Technologies: ServiceNow
ServiceNow Certified System Administrator
2014-01 - 2014-01
IT Project Manager
Saxo Bank
2011-01 - 2013-01
Project: • Responsible for implementing operational procedures supporting the existing Configuration Management (CM) process.
• Performs and secures and supports CMDB implementation of System Center Service Manager from Microsoft (SCSM).
• Ensures optimization of CMDB content including interaction between CMDB and SCSM and subsequent daily operation.
• Ensures process optimization for IT Business Services and maintenance of name standards.
• Implements the QA process in collaboration with the QA function and thereby ensures optimization of the Access Directory (AD) role implementation. This is to achieve a maximum understanding between the business and operations to ensure the transfer of the right knowledge to the project managers.
• Ensure ongoing service improvements with the main focus on CM implementation.
• Creation and maintenance of the internal website (SharePoint administrator).
• Ensures compliance with legislation.
• Setting up rules and lists for ServiceNow implementation.
• The process for preparing new services was minimized in time from 2-20 days to an average time of 5 hours from initiation to delivery per service.
• Ensured creation and maintenance of the SharePoint page for Service Transition.
(Has been rated as one of the best updated sites for process documentation and is widely used by IT management, operations and project managers).
• Development and maintenance of naming conventions for all Configuration Items (CIs) in operation.
• Development of naming conventions for business services incl. role definitions.
• Maintenance of templates used for Service Transition processes.
• Ensured increased quality for IT Service attributes from 83% to 99.3%.
• 100% control has been achieved for all user groups and members who use the Service Management tool.
• 100% control of all relationships between; IT Owner - Platform Team - Business Service and related hardware.
Methods: ITIL Technologies: ServiceNow
• Performs and secures and supports CMDB implementation of System Center Service Manager from Microsoft (SCSM).
• Ensures optimization of CMDB content including interaction between CMDB and SCSM and subsequent daily operation.
• Ensures process optimization for IT Business Services and maintenance of name standards.
• Implements the QA process in collaboration with the QA function and thereby ensures optimization of the Access Directory (AD) role implementation. This is to achieve a maximum understanding between the business and operations to ensure the transfer of the right knowledge to the project managers.
• Ensure ongoing service improvements with the main focus on CM implementation.
• Creation and maintenance of the internal website (SharePoint administrator).
• Ensures compliance with legislation.
• Setting up rules and lists for ServiceNow implementation.
• The process for preparing new services was minimized in time from 2-20 days to an average time of 5 hours from initiation to delivery per service.
• Ensured creation and maintenance of the SharePoint page for Service Transition.
(Has been rated as one of the best updated sites for process documentation and is widely used by IT management, operations and project managers).
• Development and maintenance of naming conventions for all Configuration Items (CIs) in operation.
• Development of naming conventions for business services incl. role definitions.
• Maintenance of templates used for Service Transition processes.
• Ensured increased quality for IT Service attributes from 83% to 99.3%.
• 100% control has been achieved for all user groups and members who use the Service Management tool.
• 100% control of all relationships between; IT Owner - Platform Team - Business Service and related hardware.
Methods: ITIL Technologies: ServiceNow
Service Management consultant, IT Project Manager
Tieto A/S
2008-01 - 2011-01
Project: • Responsible for the implementation of ITIL related services.
• Improve and implement new Change process and thereby ensure optimization of Continuity Management activities including policies and procedures in the agile application.
• Responsible for training and preparing training material for use in ITIL processes.
• Process improvement activities for Infrastructure Services. Primarily in the operational Change function with a focus on general process improvement for Change and Configuration Management.
• Secure the internal management processes for IT Operation by keeping focus on ITIL process optimization.
• Develop and continuously maintain documentation of the Incident Management process.
• Ensure QA activities for all ITIL processes (Change, Problem and Configuration Management).
• Strengthen cooperation between project managers, developers and the IT operations to ensure a smoother and more agile operation.
• Setting up the PRM module process as support for Project Resource Management (PRM) tools.
• Improve and implement new Change process and thereby ensure optimization of Continuity Management activities including policies and procedures in the agile application.
• Responsible for training and preparing training material for use in ITIL processes.
• Process improvement activities for Infrastructure Services. Primarily in the operational Change function with a focus on general process improvement for Change and Configuration Management.
• Secure the internal management processes for IT Operation by keeping focus on ITIL process optimization.
• Develop and continuously maintain documentation of the Incident Management process.
• Ensure QA activities for all ITIL processes (Change, Problem and Configuration Management).
• Strengthen cooperation between project managers, developers and the IT operations to ensure a smoother and more agile operation.
• Setting up the PRM module process as support for Project Resource Management (PRM) tools.
ITIL Lifecycle Service Design
2009-01 - 2010-01
ITIL Continual Service Improvement
Service Management Consultant, Configuration Manager
Saxo Bank
2008-01 - 2008-01
(ITIL) Project: • Implementation of Configuration Management policies and processes • CMDB implementation (uCMDB from BMC/Remedy) • Tool optimization of the CMDB incl. The interaction between CMDB and HP Service Center.
• Ensure that the processes are continuously optimized applicable to IT Business Services • Preparation of naming standards • Implemented process description and diagrams for the Configuration Management process • Documented processes and updated templates • Ensured full integration between uCMDB and HP as well as documentation for future maintenance was established Daily operational activities for Configuration Management Methods: ITIL Technologies: Remedy Courses and certifications 2019 Prosci ADKAR Change Management Certification
• Ensure that the processes are continuously optimized applicable to IT Business Services • Preparation of naming standards • Implemented process description and diagrams for the Configuration Management process • Documented processes and updated templates • Ensured full integration between uCMDB and HP as well as documentation for future maintenance was established Daily operational activities for Configuration Management Methods: ITIL Technologies: Remedy Courses and certifications 2019 Prosci ADKAR Change Management Certification
ITIL Foundation v3
2008-01 - 2008-01
2008 uCMDB 7.0 Base Implementation
IT Service Management, Practitioner Configuration Management
2006-01 - 2007-01
BMC Atrium CMDB Administering
IT Service Management Foundation
2006-01 - 2006-01
AR System
2006-01 - 2006-01
6.x Administering - Part 1-2 2006 ITIL Best Practice Overview 2001 Configuration Management ll Certification
Certificeringer
ServiceNow Certified System Administrator
Certified System Administrator
CSC