Program/Project Manager Copenhagen, Denmark

Til rådighed ASAP

(Opdateret 2024-10-09)

Program/Project Manager

Copenhagen, Denmark

Modersmål Danish, English, Begynder Svenska, Begynder German

  • Program Management
  • Project Management
  • IT Engineering Managment

Kvalifikationer (27)

Project Management

teknisk projektledelse

Continuous Process Improvements

Scrum

Koordinering

PRINCE2

Excel

Netværk

TELCO

MANAGERIAL

MAINTENANCE

PPT

Agile

OPERATIONS

PROCESS IMPROVEMENTS

HEALTHCARE

PRODUCT DEVELOPMENT

Coach

Product Management

WORKFLOW

Microsoft infrastruktur

TEACHING

RETAIL

OPERATIONAL SUPPORT

DISPATCHING

SALES TRAINING

RADIO NETWORK

Resumé

Kim is an experienced Agile Engineering manager and Senior
Program/Project manager with more than 15 years of professional
experience working with IT applications and technical teams within large
organizations across different industries. He has led a variety of different
large-scale and complex IT projects and agile programmes, which has given
him a deep understanding of managing several different groups of
stakeholders, enabling cross-functional collaboration, and effectively
bridging new solutions across business and IT to enable sustainable and
effective delivery to customers.
Kim has furthermore acted as both Agile Program and Delivery Lead in
several agile transformation projects focused on supporting business
delivery. As a leader, he has a solid track record of achieving great
measurable results including more reliable operations and significantly faster
delivery, increased employee satisfaction and better utilization of resources.
He is focused on achieving sustainable fast paced outcomes from teams and
working with enhancing their focus on what drives value towards the
customer.
Kim is structured in his approach and always keeps a focus on creating
business value and achieving organizational goals. His experience and
background, combining technical development skills and extensive
managerial skills, makes him a versatile leader in any complex, large-scale
project, especially when the goal is to enable technical adaptation in
organisations.

Professionel erfaring

Senior Project Manager
GlobalConnect

2022-01 - 2023-01

Director of People and Delivery
Falck

2017-01 - 2022-01

DevOps Implementation and Agile

2020-01 - 2022-01

As Program Manager, Kim led the Implementation of Agile practices and principles in nine DevSecOps teams based on the XP/Scrum framework supporting more than 60 systems. He was accountable for the team's deliveries and value add to business. This included devising and implementing Lean continuous process improvements to optimise outcomes of all teams, while building resilience across teams to easily handle on- and offboarding.
Results of the agile transformation include a decreased time-to-market by 50%, reduced maintenance by 20 ppt., increased employee satisfaction (eNPS) by 30% as well as more predictable deliveries from the teams. This was achieved by applying a wholistic lean approach to the entire value chain supported by the teams and focusing on stabilizing operations and new feature development.
Senior Manager
Deloitte

2022-01 - 2022-01

2022
Certified Agile Leadership Organisation

2022-01 - 2022-01

Certified Agile Leadership Essentials

2022-01 - 2022-01

Certified ScrumMaster

2021-01 - 2021-01

Falck Assistance

2017-01 - 2020-01

development, he insourced development of 40 developers to Falck in the period while building new Ways of Working with the teams centered on fast feedback, quality i.e., understanding the code, small batches, pairing and software craftmanship for more than 100 applications used by Falck including many old monolithic applications that we decomposed.
Quality increased significantly, project deliveries became more predictive, and the teams cared about understanding the products they were working on by having more dialogue with customers. This yielded a significant increase in the total feature throughput across the applications.
Furthermore, increasing the use on data tracking and analysis enabling a decreased lead time and an overall faster end-to-end delivery process for the supported applications.
Secondly, Kim managed the program for doing a business transfer of the national radio network in Denmark supporting the fire dispatching in many Danish municipalities. This involved a lot of different stakeholders covering unions, business, authorities, and technical people to allow a seamless transition with no down time on such a mission critical service.
Senior Manager
Telenor

2014-01 - 2017-01

Telenor Denmark

2014-01 - 2017-01

Program managed the fixed line transition of the BSS systems over a twoyear period, with the aim of migrating to a new Chinees platform that had Professional experience never operated in the European market. Complex program that achieved its goal on time and resulted in a significant business simplification with the elimination of a whole product group to allow for a leaner and more competitive fixed line offering in the market. A big part of this was to convey the technical understanding to the new vendor on how a fixed line business is supported.
Planned and managed go-to-market activities and IT product development activities. Establishing product management department and IT-Sales channel, ultimately simplifying production line leading to the growth of 10% in EBITA. Focus on business-driven development in the development practice.
Several rounds of teaching sales employees in new processes and the new IT setup as well as conducting sales training.
Lead the negotiation of commercial terms with TDC as the national provider, expanding the potential customer base significantly in the process.
Model Thinking

2017-01 - 2017-01

Technical Project Manager
Self-employed

2012-01 - 2013-01

Outfitt ApS

2012-01 - 2013-01

Design and delivery of retail management application (2012 - 2013) Technical project management of the design, development and implementation of an online retail management application based on PHP.
Led the organizational transformation from an "Excel management tool" to the new online retail management application for the client and their users, while ensuring the stability of the legacy platform. Delivered technical support for the new system, ensuring zero incidents during and after the transition.
ITIL4 Foundation

2013-01 - 2013-01

Senior Manager
Telenor

2007-01 - 2012-01

Professional experience GlobalConnect A/S: Implement new IT operating model and selecting a new Network Monitoring platform As a Senior Project Manager for GlobalConnect, Kim headed the implementation of the crawl phase of a new IT operating model aimed at making the IT operations more efficient and get a better MTTR on IT issues to facilitate the primary customer production support systems. Due to strong OCM the project was a huge success with zero down time and improvements to the operational support from the go-live date with happy stakeholders.
Secondly, Kim drove the selection process for a new data network monitoring system. Initial scope was to roll out the current platform in their Swedish operation, but it was identified that the commercial terms did not scale and the feature set for the current application would not be able to support the future target operating model for the company. This involved coordinating with stakeholders across the Nordic business units and navigating previously acquired companies and their legacies.
Telenor Denmark

2011-01 - 2012-01

Lead a team of 12 people fully focused on XP to support the CBB application ecosystem that supported a yearly revenue of +1.1 BDKK. We managed daily production releases, new features to production in less than 2 days, no dead code on the platform, full CI/CD, everyone did pairing when working and when something happened, which was rarely, then we did full swarming of the issue and MTTR was always counted in minutes and hours. Software was built according to SOLID principles and always passed on code reviews.
Development was done using TDD and was for some areas transitioned to SBE where stakeholders were mature enough. Strong involvement with end users to ensure early adaptation of the application changes being done.
Telenor Denmark

2007-01 - 2011-01

Leading a successful transformation of older and unstable application platforms within the IT department. Creation, delivery, and maintenance of a custom mediation platform, adding critical functionality significantly reducing churn among customers and lowered internal IT costs by enabling the scalable deployment of pipelines, main purpose here was to replace an old monolithic application which was primarily built for mobile customers.
Establishing new best practices with a focus on quality in processes, introducing Kanban and agile principles, increasing the collaboration between business and IT for these key applications.
Relevant training Certifications & Licences

Akademisk baggrund

MSc
Technical University of Denmark

2024-12 - 2024-12

Copenhagen Business School
Copenhagen Business School

2024-12 - 2024-12

Certificeringer

Certified Agile Leadership Organisation
Certified Agile Leadership Essentials
Certified Scrum Product Owner
Certified ScrumMaster

Kontakt konsulent

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