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(Opdateret 2020-12-22)Product Manager
Stockholm, Sweden
Modersmål English, Hindi, Øvet Svenska, Bengali
- 10+ Vendor management and outsourcing/offshoring
- 14+ Years as Project Manager/Service Delivery Manager
- 5+ Years as Product Manager/Product Owner
Kvalifikationer (41)
RESOURCE UTILIZATION
GOAL-ORIENTED
OFFSHORE
PRINCE2
GOVERNANCE
TEAM LEAD
GOAL ORIENTED
PROJECT MANAGER
SAS
Product Management
USER ACCEPTANCE
ACCEPTANCE TESTING
INTEGRATOR
BUDGET
Scrum
BUSINESS CASES
MAINTENANCE
FORECASTING
BUDGETING
SATISFACTION
CSI
BUSINESS CASE
PRODUCT MANAGER
PRODUCT DEVELOPMENT
RECOMMENDATION ENGINE
OPTIMIZATION
INTEGRATION
REGRESSION TESTING
Change Management
FEASIBILITY
SUPPLY CHAIN
AUDIT
RETAIL
REAL-TIME
AUDITS
USER ACCEPTANCE TESTING
MS VISIO
RETAIL INDUSTRY
Supply Chain Management
Marketing
VISIO
Resumé
Experienced, Creative, Customer centric, good communicator, skilled coordinator and self-motivated Prince2® Practitioner certified Digital Leader with 22 years of experience having worked with Digital Transformation, Change Management, Agile Digital Product Development, Business Growth & Digital Marketing in Airlines, Retail and Medical Welfare industries. Expert in working with e-Commerce platform (including booking engine and payment platform), marketing and distribution systems, data security compliance (GDPR), digital marketing, loyalty management, customer services, supply chain management.
Digital Product Manager with a background in Enterprise Resource Planning and Service Design, I am responsible for defining product vision, strategy, roadmap, growth opportunities, budgeting, vendor management and prioritization of the backlog. I define the product backlog, balancing minor feature developments and larger projects, making sure that we have the highest quality and user experience. I have demonstrated success by defining and launching products that meet and exceed business objectives. A part of my role is also to consistently analyze, measure performance and the results of new development. I emphasize on developing a product with our customers in focus, to continuously improve their experience and thus improving the CSI. Experience in Scaled Agile model (SAFe), Scrum of Scrums, Scrum and Kanban.
I have gained experience in successfully delivering multi-million dollars & challenging initiatives using matured process models based on industry best practices and reported to senior executives. I am Prince2® Practitioner certified and have handled large transformation and implementation projects including Implementation of New Distribution Capabilities for SAS, Data Security Compliance (GDPR), Digital Transformation, End to End data center migration and application maintenance transition, OPEX reduction, Legacy Modernization projects.
Professionel erfaring
2018-11 - 2020-03
• Responsible for successfully defining the product vision, strategy, and the road map for the New Distribution Capability.
• Responsible for resourcing, budgeting, and vendor management.
• Worked closely with commercial owners, distribution, sales, marketing, and customer care teams to ensure business cases and customer satisfaction goals are met.
• Responsible for developing the business case for new products, improvements to existing processes, and business ventures.
• Conducted workshops to gather, prioritize and manage the customer requirements to meet business value and needs.
• Maintain the unified product backlog and elaboration of epics, themes and features into user stories.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Experience working with business users and coordinating the User Acceptance testing.
• Responsible for successfully delivering the New Distribution Capability meeting the business objectives.
2017-03 - 2018-11
• Pre-study for GDPR impact on 200+ IT applications
• Define GDPR compliance roadmap and the implementation approach for the entire IT system
• Senior stakeholder management including legal representatives, data protection officer, CIO and Business CIOs
• Conducted workshops to present the compliance approach to DPOs (Digital Product Owners), Architects, Business stakeholders, and delivery managers of different departments
• Acted as a servant leader for development team for building the core solution for consent management and right to access
• Discuss and analyze the impact and define the changes needed in processes and IT systems within each department
• Review and audit the solution implemented by each department
• Draft the policies and guidelines for the post implementation maintenance and ongoing support for all the domains within the organization
• Successfully delivered the IT changes for the entire set of applications
• Successful completion of multiple Deloitte audits for GDPR compliance
• Successful handover to line organization for compliance
2013-12 - 2017-01
• Successful transition, stabilization, and maintenance of the Commercial and Ground Handling Portfolio applications for the airline, Sweden (40+ Applications including their e-Commerce site)
• Agile Transformation of the commercial portfolio using scaled agile framework (SAFe) including conversion of monolithic applications to microservices
• Management of 24X7 support of the applications, plan and execute small to medium sized enhancements and projects, governance, planning and forecasting of resource utilization and maintain client relationship
• Successfully managed the campaigns on SAS e-commerce site without any incidents during that critical period, which is the first time in SAS history
• Successful Deloitte Audit organized by SAS for the contractual obligations between TCS and SAS
• Reduced the maintenance cost by 20% during this period using automation, license optimization, OS upgrade, automated monitoring process, optimized the alerts, implemented efficient support processes
2015-08 - 2017-01
• Migration of legacy loyalty system to Comarch Loyalty Management (CLM) which utilizes Artificial Intelligence & Machine Learning mechanisms to help identify individual patterns and provide offers that are perfectly in line with their preferences.
• Responsible for the implementation and integration of the transition of the loyalty program for Scandinavian airline, deployment of the loyalty features and associated functionality, which provided the ability to create, execute, track and monitor cross channel marketing campaigns.
2014-11 - 2015-06
• Responsible for the evaluation of the product, implementation, and management of the Adobe Campaign product. Post deployment was also responsible for Creation, planning, scheduling, and sending of Campaigns. Ensured Adobe Campaign Interaction, participants get a high-performance marketing offer recommendation engine servicing inbound and outbound channels. The marketing offers were sent out based on individual profiles, past responses, and present behavior.
2013-06 - 2014-01
• End to end data center migration from CSC to TCS data center including application transition and maintenance for 100+ applications. As transition manager, was responsible for planning, execution, governance, budget, and resource planning for the end to end data center migration. Migration of 50+ application to azure cloud. Ensured automation of checklist for production cutover planning and automated regression testing to the extent possible.
2011-04 - 2013-05
• Transition project of the Supply Chain Management (SCM) and Corporate Technology Services (CTS) applications for Sears Holding Company, USA (240+ Applications in a short span of 4months). followed by management of 24X7 support of the applications, plan and execute small to medium sized enhancements, governance, planning and forecasting of resource utilization and maintain client relationship. The project required to develop and motivate a new team for knowledge transfer, application transition and maintenance and to ramp up to deliver enhancements within a short period.
2007-06 - 2011-03
• Involved in the transition as the Portfolio Manager for the team supporting Loyalty, Freight, USAS Sys and Reporting applications. Managed 24X7 support of the applications, plan and execute small to medium sized enhancements and projects, governance, planning and forecasting of resource utilization and maintain client relationship. Managed the modernization of the legacy loyalty application including the Data Migration, Integration and Quality assurance stream for the project.
2007-01 - 2007-05
• Functional analysis of the existing World flight System of Northwest Airlines for Discovery phase for the redesign of the system. The role was to review and analyze the feasibility and benefits of the proposed changes.
2004-08 - 2007-01
• Participated in the transition and maintenance of Lufthansa systems for critical applications like E-Ticketing, Interlining, Ground Handling, Multi Hosting, Check-in System for Paper and E-Ticket (DCS - Departure Control System), Baggage Handling. Responsible for the day to day maintenance and delivery from the offshore team. Ensured a clear communication process was established. Ensure the quality of the deliverable prior to user verifications.
2001-01 - 2004-07
• Maintenance and development of various Medical Welfare programs for the state of California as governed by the updated regulations
1998-08 - 2001-01
• Offshore support including maintenance, real-time modifications, and necessary developments for America West Airlines
Courses
1994-01 - 1998-01