Offshore ı Project Management

Social Intranet Social Intranet Digital Workspace as part of the Employer Branding Strategy. Establishment of the content analysis and archiving processes in preparation for the content migration.

Introduction of the social intranet solution, migration, new content, change and communication to Introduce the community management and decentralised editorial processes.

• Tender for public sector (as per EU regulations)
• Migration Strategy
• Coordinate the development of customizations
• Determination of the project-related communication and change measures.
• Coordination of migration.
• Go live and acceptance

Dining & Livestyle B2B Shop E-Commerce (B2B) As a project manager, responsible for the acceptance of the International development project, the handover to productive operation and the global roll-out of the B2B solution.

Digitization of the B2B order entry based on individual commercial contracts, industry-specific pricing and promotions.

Introduction of Salesforce as B2B Online Order Entry. Integration with SAP customer data, product data, prices, availability and order handling.
 

• Communication with management (reporting, steering)
• Coordination of the external development partner 
• Roll out planning 
• Tenant testing 
• Change management and process implementation 

IT-environment: Salesforce, SAP

B2B eShop Europe and North America Beauty Care International Roll-Out of HENKELs Beauty Care Professional B2B E-Commerce (B2B) eShop to Western and Eastern Europe and North America Multichannel Technical enablement of 15 country specific Hybris Base Stores.

International Development of a Business Enablement Strategy: Change Management and Training to setup an interdisciplinary global, regional and local eShop organization.
 

• Roll-Out Planning 
• Change-Management
• Implementation of Regional eShop Managers
• Training of local eShop teams

• B2B eShop Beauty Care HENKEL global digitalization strategy as Program Manager E-Commerce (B2B) responsible for the introduction of a global B2B eShop for Beauty Multichannel Care Professional.
  
  International E-Shop development in SAP Hybris for 4 pilot countries with 2 brands each (8 Hybris Base Stores). Introduction of Hybris PIM and AEM DAM Introduction of the global, regional and local E-Shop organization.
  
  Shop Management, Category Management, eCRM processes including the introduction of a cross-discipline data supply processes.
  
  Further expansion of marketing and promotion activities to integrate e-commerce as a sales channel.
   
• Project Planning and Resource Management
• Communication with C-Level Executives
• Selection and Supervisory of development partners
• Introduction of Shop Management Processes (Global) 

IT-environment: Hybris Accelerator, SAP Marketing Cloud, Hybris PIM, AEM DAM

Within the scope of a Europe-wide digital transformation as lead E-Commerce (B2B) consultant responsible for the creation of a uniform customer Multichannel experience across all sales channels.

International Agile Alignment of different development teams to a customer experience program: Establishment of cross-project organization and decisionmaking structures, introduction of Scrum scaling and the definition of holistic project objectives.
 

• Coach and consultant of the Program Manager
• Project planning and resource management
• Communication with program management and C-Level Management (reporting, escalation) 

IT-environment: EPiServer, InRiver PIM, SCRUM

Retail Relaunch of spar.at. and weinwelt.at. As a Project Manager, E-Commerce (B2C) responsible for Requirement Engineering Effort estimation and Multichannel Project Planning and Project Controlling.
 

• Planning and Resource Management Project
• Communication with Program Management and Management (reporting, escalation)
• Supervisory of external consultants
• Supervisory of the design agency in Italy 

IT-environment: AEM, Hybris, SAP Retail

telia.dk Telecommunications Development of the sales website for Telia Denmark. Content E-commerce (B2C/B2B) migration and adaptation of the necessary Self Service functions.

Multichannel Cross Product-Groups representation of broadband and mobile International products. Creation of rule-based product configurations, taking Agile different pricing models into account. As a Project Manager I was responsible for taking the shop on time and in budget in operation.

The e-commerce solution was successfully taken in Production.

Project language: English 

• Planning and Resource Management Project
• 25 members in the Development Team
• Communication with Program Management and Management (reporting, escalation)
• Supervisory of external consultants
• Supervisory of the design agency in Copenhagen
• Management of collaboration with external software providers in India and USA 

IT-environment: EPiServer, InRiver PIM, Selectica CPQ, SCRUM

Head of the PMO Department Improved plannability of further development through introduction of PMO a Portfolio Management. Introduction of a Project Management Interim Management Process Model under consideration of highly restrictive Security International Policies of a Luxemburg based E-Money Company. Project Agile Management to implement a CRM and DMS solution in a banking environment.
 

• Staff leadership 
• Communication with CEO, COO and CTO (reporting, steering)
• Management of collaboration with external software providers
• Introduction of a Project Management Process Model
• Project Management

IT environment: JBoss, Java, App-Development, Confluence, Jira, xPlan

Logistics OPDR is a Short Sea Shipping Container Line.

Interim Management Release Management Head of department International Introduction of an agile concept development process, improved plannability of further development through introduction of release and change management. Europe-wide introduction of a certified Document Management System (DMS) with workflow for incoming invoice checking. Coordination of provision of entire system landscape (shipping line solution and accounting) for newly founded OPDR Maroc in Casablanca.
 

• Staff leadership
• Agreement of subprojects between management team and user departments Organization of user support
• Management of collaboration with external software providers
• Production of user documentation
• Company-wide training measures in English and German
• Responsibility for rollout 

IT environment: Softship, LOBO DMS, NAVISION

Europe's largest garden centre group was developing a multichannel B2C e-commerce solution to complement its stationary trade. Interim Manager with responsibility for setting up and leading department and for realizing e-shop on time and within budget from concept to design and right through to implementation. The e-commerce solution was successfully put into operation.
 

• Communication with program management and management team (reporting, escalation)
• Moderation of telephone conferences and planning and review workshops Management of collaboration with external software provider 
• Management of collaboration with design agency in Hamburg 
• Responsibility for testing and go-live processes 

IT environment: NOVOMIND iSHOP, iPIM, JIRA 

Release Manager (ITIL®) and Deputy Change Manager (ITIL®) 

Hamburg Süd is a globally operating Container Shipping Line 

Release Management International 

Introduction of an ITIL conform Change- and Release Management processes to manage existing systems.

Project language: English 

• Project leadership for process introduction
• Agreement with global IT organization
• Analysis of existing situation
• Process design in collaboration with specialist departments from IT organization 
• Selection and introduction of tool (IBM Rational)
• Introduction and operation of processes 

IT environment: VISIO, ARIS, MS Project, IBM Rational, Hamburg Süd IT Infrastructure and Applications

Role: GLOBE Project Controller

Fully integrated custom-made development to cover all business processes specific to shipping lines. 

Offshore Software development in India. Development effort: ca. 65,000 Offshore development person-days. 

Project language: English

• Team leader (team of 4 in Hamburg, 4 in New Delhi)
• Communication with program management and management team (reporting, escalation)
• Monitoring schedule and costs of project in Hamburg and New Delhi Change Management on project level
• Coordination of reporting processes between New Delhi and Hamburg
• Individual coaching on intercultural competence 

IT environment: Java Software development, IBM Rational

Hansenet Telekommunikation GmbH (O2)

Telecommunications Consulting and concept for Alice online customer centre. Integration E-commerce (B2C) of order flow for new options and product add-ons such as Alice Order process Mobile, e-mail and online storage and Alice Home TV.

Online customer center Implementation of online customer centre processes in Alice Lounge.
 

• Coordination between product management and technical implementation 
• Concepts for user navigation and graphics
• Management of collaboration with design agency
• Coordination with Accenture Siebel developers in Rome 

IT environment: Java Software development, SIEBEL (CRM), Mantis

Telecommunications E-commerce (B2C) Production of sales website for Alice brand in the Netherlands.

Order process Migration and adjustment of necessary customer centre functions from Online customer center German Alice online-customer centre Alice Lounge. 

Project language: International English

• Coordination between product management and technical implementation 
• Concepts for user navigation and graphics
• Moderation of daily team meetings
• Management of collaboration with design agency in Amsterdam
• Coordination with Accenture Siebel developers in Rome 

IT environment: Java Software development, SIEBEL (CRM)

Telecommunications E-commerce (B2C) Following acquisition of AOL DSL by Hansenet: migration of AOL Online customer center online customer centre functions to Alice online customer centre International taking specific characteristics of AOL products into account.
 

• Analysis of existing situation with AOL 
• Concepts for user navigation and graphics
• Technical analysis for taking over AOL's technical infrastructure
• Management of collaboration with design agency
• Coordination with Accenture Siebel developers in Rome 

IT environment: Java Software development, SIEBEL (CRM), Mantis

Logistics Establishment of "Revenue Management for Maritime Transport" as a consulting competency at Lufthansa Systems AG 

• Product development
• Development of a marketing strategy
• Preparation of reference projects
• Production of marketing material 
• Sales presentations
• Training for sales staff

Development of an internet-based sea freight broker system to support E-commerce (B2B) purchasing, booking and capacity management (on land and sea) for a logistics enterprise with worldwide operations.

Offshore development 

• Team leader (team of 20)
• Establishment of project organization
• Communication (reporting, steering, escalation) with executive board (CIO and CTO)
• Coordination of production of functional specifications
• Management of collaboration with external software providers in Frankfurt and Budapest
• Coordination of development
• Establishment of test management system 

IT environment: IBM WebSphere (Java), IBM Rational