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(Opdateret 2020-02-17)Learning & Communication Specialist
Copenhagen, Denmark
Modersmål English, Øvet Danish
- Prince II certified and agile experience
- Training and communication project manager
- 8 years experience with ERP implementation and migration
Kvalifikationer (26)
Senior
Internal Communication
Project Management
Structured
Organisational development
RESTRUCTURING
Migration
digital
TRAIN-THE-TRAINER
public speaking
SharePoint
VIRTUAL TRAINING
subject matter expert (sme)
internal engagement
INSTRUCTIONAL DESIGN
digital communication
Projektleder
E-LEARNING
Facilitation
Change Management
User Acceptance Testing (UAT)
VIRTUAL LEARNING
community building
PROCESS DEVELOPMENT
ACCEPTANCE TESTING
Jira
Resumé
Ten years of experience within IT. Eight years of ERP implementation and migration in Denmark and abroad across different systems including TRIRIGA, Salesforce, Jira, Cornerstone and AFLS.
Training and communication change management and I are old friends. I have six years' experience with the training journey right from scoping, to design, transition, roll out and measurement.
I’ve also worked as a Senior Communication Specialist delivering complex information within organisations and for specific projects to internal audiences.
Right now, I’m just coming off a global ERP implementation at ISS where for the last 1.5 years I was the change lead with a focus on training, communication and user engagement.
During my learning journey, I’ve had roles across the entire learning value chain as an end-user, SME, super user, process expert, master trainer, instructional designer, e-learning developer and project manager. This complementary background allows me to approach my tasks from multiple angles while balancing different team perspectives.
I am certified as a coach by MindGym (https://uk.themindgym.com), and also Prince II project management certified.
My portfolio is available at https://peoplexp.dk.
Professionel erfaring
2019-01 - Nuværende
Change Lead responsible for developing and delivery of training, communication and user engagement across a global workplace experience system implementation
Technologies Used: Articulate 360, SuccessFactors, Office 365, Trello, Slack, Jira, GoToWebinar, Microsoft Teams
• Building and running the learning and communication function
• Creation of learning, stakeholder and communication plans, and obtaining budgetary sign-off
• Organising and executing train-the-trainer sessions in Europe & the US
• Transforming training sessions into a blend of engaging face-to-face and device agnostic e-learning options
• Managing engagement with the 100+ super user community
• Coordinating and resourcing a team of 5 IBM SME subcontractors
• Role expanded to include business process development, pre go-live support and backing-up the project manager
2019-07 - 2019-09
Developing Sitecore based intranet site for Global Support Services department
Technologies Used: Sitecore CMS, HTML5
• Designed and launching the intranet site for six ERP projects and five standing teams
• Interviewing different teams and end users and creating content based on the interviews
• Designing site, deploying site components and uploading content to the intranet site
• Training new content authors as part of handover, troubleshooting and first level support
• Deploying Google Analytics to site
2018-02 - 2018-12
Training Lead tasked with recovery of learning plan to catch-up with overall project plan
Technologies Used: Articulate 360, Office 365, Trello, Slack, Jira, GoToWebinar, Microsoft Teams
• Conceptualised and developed alternative learning plan that cut training time and cost by deploying interactive webinars
• Setting up and relaunching 100+ SME network to support learning activities
• Developing and implementing a train-the-trainer setup for the project
• Setting up and deploying training sessions in Europe and the US for new software releases
• Applying IT learning principles (Herskin methodology) to project delivery by creating a self-paced and bite-size learning approach
• Introducing agile and collaboration tools such as Microsoft Teams, Trello and Jira to project
2016-11 - 2017-07
Senior Communication Specialist responsible for project communication during transition of a gas field from one energy producer to another
Technologies Used: Office 365, SharePoint, Canva
• Developing and implementing a multi-channel internal communication strategy
• Operational communication support initiatives for employees to advise them on the impact of business closure
• Management reporting to HQ on progress towards closure on different technical, economic and HR parameters
• Translating strategy, complex ideas and projects into relevant and engaging content including intranet articles, presentations, webinars and infographics for internal media, campaigns and events
• Media monitoring, fact-checking and preparing summaries for daily transition project management team meetings
• SharePoint update and analytics
2013-11 - 2016-09
Process Expert, SME, Test Team Lead and Master Trainer for implementation of new pricing and insights system
Technologies used: Office 365, AFLS, Microsoft Project, Jira
• Developing business processes to match new organisational setup and pricing system
• Reviewing functional requirement documents, design documents, test plans and configuration requirements in assigned pricing areas
• Leading test teams during user acceptance testing (UAT) across multiple releases
• Planned and ran four train-the-trainer sessions to ensure end user training readiness in Denmark and the US
• Rolled out interactive and virtual training tools to replace classroom training for 70 end users
• Role expanded into responsibility for the coordination of learning efforts across 20 projects as part of a simplification drive across Maersk Line
• Conducting behavior change workshops for new managers following internal restructuring on topics such as difficult conversations, personal development planning and giving feedback
Akademisk baggrund
2004-04 - 2025-04
Certificeringer
Kontakt konsulent
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