IT Trainer France

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(Opdateret 2020-01-15)

IT Trainer

France

Modersmål English

  • Highly Experienced Microsoft Office Trainer
  • Customising & Configuring Dynamics 365
  • 8 years working with Dynamics 365

Kvalifikationer (20)

IT Support

MICROSOFT OUTLOOK

MICROSOFT POWERPOINT

MICROSOFT WORD

IT TRAINING

TRAINING DOCUMENTATION

SOFTWARE DOCUMENTATION

MICROSOFT EXCEL

DOCUMENTATION

REPORT WRITING

SYSTEM TESTING

MICROSOFT OFFICE

MICROSOFT PROJECT

MICROSOFT DYNAMICS CRM

PROJECT PLANS

ADOBE PHOTOSHOP

NEEDS ASSESSMENT

CUSTOMER SERVICE

CUSTOMER RELATIONSHIP MANAGEMENT

INTRANET

Resumé

Applications training has been my chosen profession for many years, as I have an enthusiasm to impart knowledge to ensure people gain the most from their software. I seek varied and challenging positions to enhance and develop my role as a 'solution provider', and in training I endeavour to engage all delegates in participation and help them to find their own solutions as well. I am an excellent communicator at all levels with both the written and spoken word, and considered to be professional, reliable and well organised as well as articulate and creative.

Professionel erfaring

IT TRAINER & CONSULTANT
Quite Possibly Ltd

2013-05 - Nuværende

(own business)
• Developing and presenting standard and tailored courses for clients on both an ad hoc and contractual basis
• Providing consultancy and support to clients
• Configuring, designing, testing and implementing CRM solutions
• Technical Training (user-focused)
Jul '93 - Apr 2013 IT TRAINER & CONSULTANT Self-employed
IT TECHNICAL ANALYST
Crest Nicholson PLC

2019-04 - 2019-06

Provided Dynamics 365 training, virtual and deskside support to Sales and Customer Service staff at Crest Nicholson PLC
IT TRAINER
Office 365, Microsoft Teams, Exact and Cezanne for Downing LLP

2018-07 - 2019-03

Developed training and materials for a new Dynamics CRM 365 system utilising ClickDimensions and other applications including SharePoint, Office 365, Microsoft Teams, Exact and Cezanne for Downing LLP
LEAD TRAINER DYNAMICS FINANCE & OPERATIONS (AX)
Sysdoc Ltd

2017-09 - 2018-03

Developed video and classroom training materials and delivered training on a new Dynamics AX application for Clarion Housing (for Sysdoc Ltd)
DEPLOYMENT SPECIALIST (TRAINING)

2017-06 - 2017-09

Supporting end users with new technology and software through training and floorwalking, involving tablets, laptops and the use of Skype, for Nottingham County Council

DYNAMICS CRM CONSULTANT/
DEVELOPER/TRAINER
August 2016 - June 2017

Part of ongoing work for a long-standing client, InfoPad Ltd, gathering business requirements, project planning, customising and training Microsoft Dynamics CRM 2011-365 systems to a number of their clients
SHAREPOINT/OFFICE 365 TRAINER
Wessex Water

2016-09 - 2016-09

Provided support and training for a SharePoint 2016 and Office 365 rollout to users at several sites, for Wessex Water
CRM TRAINER

2016-03 - 2016-07

Worked with a large team of Trainers to deliver Microsoft's largest implementation of hosted Dynamics CRM 2016 to staff of all levels across the UK, at KPMG
CRM TRAINER
Solicitors Regulation Authority

2015-02 - 2016-01

Developed training plans and all material for a Dynamics CRM 2013 system handling online applications, and also involved with system testing as well as developing security roles and case working methods, at Solicitors Regulation Authority (SRA)
CRM DEVELOPER/TRAINER
Leeds Jewish Welfare Board (for InfoPad Ltd)

2015-01 - 2015-02

Developed and customised a Dynamics CRM 2013 system, and created user guides, for Leeds Jewish Welfare Board (for InfoPad Ltd)

SHAREPOINT TRAINER
May - June & September - December 2014

Developed training schedule and all materials for the Public Register aspect of a major SharePoint 2013 and Office 365 rollout, and provided SharePoint, mobile phone and tablet training for Natural Resources Wales (NRW)
MICROSOFT OFFICE TRAINER

2014-01 - 2014-04

Provided training seminars, developed training courses and provided floorwalking support as part of a customised Microsoft Office 2010 upgrade for Browne Jacobson LLP
CRM TRAINER
InfoPad Ltd

2011-06 - 2013-06

Provided Train the Trainer courses for Victim Support on an extensive Dynamics CRM 2011 deployment, as well as developing all classroom training materials and eLearning guides. Created, maintained and controlled the training Project Plan and Project Scope documentation (InfoPad Ltd)


Other Work
Developed content and provided Dynamics CRM 2011 training for the Securities division of Investec Bank, and also for Miller Brands (for InfoPad Ltd)
Developed a substantial resource management, multi-project environment using Microsoft Project for TRW, a leading global car engineering company
Developed Project Management software documentation and delivered training on this and other modules on IFS 7.5 (ERP system) at Babcock Infrastructure Ltd
Developed training course and provided Webex training for bespoke online recruiting software for Sue Ryder charity
Acted as Lead Trainer during Microsoft Office upgrade at the Welsh Office in Cardiff and Lead Floorwalker at Vodafone Contact Centres and Zurich Financial Services during Microsoft Office implementations
Provided training, consultancy and support for a gaming developer in Cardiff involving the use of Microsoft Office applications, backup and disaster recovery, PC auditing, security and document management
Developed training documentation and provided training for Security Services Group (part of the MoD) and provided fully documented training assessment after project completion. Project ran for two years, to include new recruits and software upgrades
Provided tailored training for the MoD at Army, Navy and RAF at bases throughout the UK
Between projects I undertake ad hoc training for several agencies and training companies on Microsoft products, for both public and private courses

Career
BUSINESS MANAGER
Self-employed

1991-03 - 1993-03

COMPUTER MANAGER Cyanamid
Great Britain Ltd

1989-02 - 1991-02

OPERATIONS SUPERVISOR & SHIFT LEADER HFC
Bank plc

1983-03 - 1989-02

SHIFT LEADER
COMPUTER OPERATOR NEI Reyrolle Ltd

1979-01 - 1983-03

Kontakt konsulent

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