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(Opdateret 2020-01-15)IT Trainer
France
Modersmål English
- Highly Experienced Microsoft Office Trainer
- Customising & Configuring Dynamics 365
- 8 years working with Dynamics 365
Kvalifikationer (20)
IT Support
MICROSOFT OUTLOOK
MICROSOFT POWERPOINT
MICROSOFT WORD
IT TRAINING
TRAINING DOCUMENTATION
SOFTWARE DOCUMENTATION
MICROSOFT EXCEL
DOCUMENTATION
REPORT WRITING
SYSTEM TESTING
MICROSOFT OFFICE
MICROSOFT PROJECT
MICROSOFT DYNAMICS CRM
PROJECT PLANS
ADOBE PHOTOSHOP
NEEDS ASSESSMENT
CUSTOMER SERVICE
CUSTOMER RELATIONSHIP MANAGEMENT
INTRANET
Resumé
Applications training has been my chosen profession for many years, as I have an enthusiasm to impart knowledge to ensure people gain the most from their software. I seek varied and challenging positions to enhance and develop my role as a 'solution provider', and in training I endeavour to engage all delegates in participation and help them to find their own solutions as well. I am an excellent communicator at all levels with both the written and spoken word, and considered to be professional, reliable and well organised as well as articulate and creative.
Professionel erfaring
2013-05 - Nuværende
• Developing and presenting standard and tailored courses for clients on both an ad hoc and contractual basis
• Providing consultancy and support to clients
• Configuring, designing, testing and implementing CRM solutions
• Technical Training (user-focused)
Jul '93 - Apr 2013 IT TRAINER & CONSULTANT Self-employed
2019-04 - 2019-06
2018-07 - 2019-03
2017-09 - 2018-03
2017-06 - 2017-09
DYNAMICS CRM CONSULTANT/
DEVELOPER/TRAINER
August 2016 - June 2017
Part of ongoing work for a long-standing client, InfoPad Ltd, gathering business requirements, project planning, customising and training Microsoft Dynamics CRM 2011-365 systems to a number of their clients
2016-09 - 2016-09
2016-03 - 2016-07
2015-02 - 2016-01
2015-01 - 2015-02
SHAREPOINT TRAINER
May - June & September - December 2014
Developed training schedule and all materials for the Public Register aspect of a major SharePoint 2013 and Office 365 rollout, and provided SharePoint, mobile phone and tablet training for Natural Resources Wales (NRW)
2014-01 - 2014-04
2011-06 - 2013-06
Other Work
Developed content and provided Dynamics CRM 2011 training for the Securities division of Investec Bank, and also for Miller Brands (for InfoPad Ltd)
Developed a substantial resource management, multi-project environment using Microsoft Project for TRW, a leading global car engineering company
Developed Project Management software documentation and delivered training on this and other modules on IFS 7.5 (ERP system) at Babcock Infrastructure Ltd
Developed training course and provided Webex training for bespoke online recruiting software for Sue Ryder charity
Acted as Lead Trainer during Microsoft Office upgrade at the Welsh Office in Cardiff and Lead Floorwalker at Vodafone Contact Centres and Zurich Financial Services during Microsoft Office implementations
Provided training, consultancy and support for a gaming developer in Cardiff involving the use of Microsoft Office applications, backup and disaster recovery, PC auditing, security and document management
Developed training documentation and provided training for Security Services Group (part of the MoD) and provided fully documented training assessment after project completion. Project ran for two years, to include new recruits and software upgrades
Provided tailored training for the MoD at Army, Navy and RAF at bases throughout the UK
Between projects I undertake ad hoc training for several agencies and training companies on Microsoft products, for both public and private courses
Career
1991-03 - 1993-03
1989-02 - 1991-02
1983-03 - 1989-02
1979-01 - 1983-03