Available ASAP(Updated 2020-11-18)
Erfaren IAM/ITSM Projekt-/Programleder
Native Danish, English, Intermediate Swedish, Norwegian, Beginner French, German,
- 5+ års erfaring med IAM, IGA projekt- og programledelse
- 10+ års erfaring med IT ledelse (Drift/Support/Servicedesk)
- 10+ års erfaring med ITIL/ITSM (PM, product owner, process consultant)
BUSINESS CASE DEVELOPMENT
Project- and Program manager experience within IAM (IGA, PAM, MFA), ITSM (IT Services, Service catalogue etc.) and outsourcing
Infrastructure/ operations manager experience (customer and vendor)
Outsourcing and vendor management experience – as Project/Program manager, Client manager and SDM
Process experience from ITSM and IAM projects
Building and managing IT Service delivery organisations in large national and international companies – cost effective and best in class
Align Service delivery model to business needs (SLM/BRM)
IT manager and interim manager at director level
Shared Service (SSO) experience cross business units (FSSC, HR, IT) – based on shared SM platform (same SLA, KPI etc.)
My Story in Brief
+20 years’ experience in private/public sector – customer/vendor site – since 2013 independent consultant
Service catalogue experience (project lead: strategy, service portfolio, PM, stake holder/communication, implementation etc.)
IAM experience – Transition and process, stake holder management
Played key roles within Service Delivery in both private and public sector - in large national and global companies.
Managed projects to simplify, streamline and globalize Service management processes (ITIL) cross large IT organisations.
Implemented global 24x7 ServiceDesk including org. optimization.
Experience in global Shared services cross business units (HR, Finance, IT) – using common Service management platform (SLA & KPI).
Worked with outsourcing on national/global accounts, as SDM and SLM
Collaboration skills (team-oriented)
Structured, logical thinker, service & change minded
Goal and results oriented (business mindset)
Good listener (empathy)
Innovative, visionary (see opportunities), Dedicated and trustworthy
2019-02 - 2020-12
Program manager IAM (IGA, MFA, PAM, OCM, EU tender process, IAM Framework & Governance)
2018-02 - 2018-10
Program manager (IAM, SIEM, Technical hardening). Several projects with national, international providers. Project impact on entire organization
2017-12 - 2018-02
PM at IAM project (2nd phase). Product = OneIdentity
2016-08 - 2017-11
IAM project with focus on Processes and Transition.
2015-09 - 2016-07
Service catalogue project (PM) btwn I&O <> Business. Customer facing SC, Self-service portal and ITSM tool Service catalogue alignment
2013-04 - Nuværende
Ørsted (February 2019 – December 2020): Program manager IAM (IGA, MFA, PAM, OCM, EU tender process, IAM Framework & Governance)
Copenhagen airports (Feb – Oct 2018): Program manager (IAM, SIEM, Technical hardening). Several projects with national, international providers. Project impact on entire organization.
BEC (Dec 2017 – Feb 2018): PM at IAM project (2nd phase).
Nordea (Aug 2016-November 2017): IAM project with focus on Processes and Transition.
Nordea (Sep 2015-Jul 2016): Service catalogue project (PM) btwn I&O <> Business. Customer facing SC, Self-service portal and ITSM tool Service catalogue alignment
Syscom, Norway: 3 x speaker (Aug., Oct., Nov) on ITSM strategy
Dagrofa A/S (November-December) SLA/Contract proposal: IT <> shops
Hartmann A/S (July): Advisory - Outsourcing contract
Næstved commune (June-August): Advisory role, document review (SLA, etc.)
Lederne (May-August): Outsourcing (advisory role, contract/SLA review)
Steps Ahead (April 2015): Service Management roadmap presentation (April 2015). Keynote speaker at ChangeGroup.
Scandlines (January – March 2015: ITSM project, Service catalogue, Business<>IT SLA, R&R, ITIL process development
Chr Hansen (August-October 2014): Keynote speaker at global IT conference/Budapest, workshop design and facilitator
Maersk Corporate IT (April –October 2014): Program manager for large outsourcing project in India. Scope: move multiple in-house services to several external vendors in AP and Europe
Maersk Drilling (Nov 2013-March 2014): Manage offshore ERP vendor selection process, run ERP hosting process, describe Service strategy and project
Slagelse kommune (Sept-Nov 2013): ITSM projekt. Process optimization, role/job descriptions, SLA template, workshop preparation etc.
Ballerup commune (May-Sept. 2013): ITSM project (Service catalogue, tool selection etc.)
1977-08 - 1980-06