Available ASAP

(Updated 2020-11-18)

Erfaren IAM/ITSM Projekt-/Programleder

Køge, Denmark

Native Danish, English, Intermediate Swedish, Norwegian, Beginner French, German,

  • 5+ års erfaring med IAM, IGA projekt- og programledelse
  • 10+ års erfaring med IT ledelse (Drift/Support/Servicedesk)
  • 10+ års erfaring med ITIL/ITSM (PM, product owner, process consultant)

Kvalifikationer (37)

BUDGET MANAGEMENT

HELPDESK

DIRECTOR LEVEL

Project Management

BUDGET

BUSINESS CASE

PROGRAM MANAGER

OPERATIONS MANAGER

PROCESS DEVELOPMENT

SHARED SERVICES

Vendor Management

IGA

OPERATIONS

GOVERNANCE

ITSM

SATISFACTION

IAM

Change Management

IT Support

BUSINESS CASE DEVELOPMENT

PAM

Multi-Factor Authentication

INTEGRATION

CHANGE AGENT

MFA

OFFSHORE

OPTIMIZATION

TECHNICAL SUPPORT

SSO

INTEGRATOR

FINANCE

INSTRUCTOR

AP

ERP

INSURANCE BUSINESS

HANSEN

CSC

Resumé

Executive summary

Project- and Program manager experience within IAM (IGA, PAM, MFA), ITSM (IT Services, Service catalogue etc.) and outsourcing

Infrastructure/ operations manager experience (customer and vendor)

Outsourcing and vendor management experience – as Project/Program manager, Client manager and SDM 

Process experience from ITSM and IAM projects

Building and managing IT Service delivery organisations in large national and international companies – cost effective and best in class

Align Service delivery model to business needs (SLM/BRM)

IT manager and interim manager at director level

Shared Service (SSO) experience cross business units (FSSC, HR, IT) – based on shared SM platform (same SLA, KPI etc.)

My Story in Brief

+20 years’ experience in private/public sector – customer/vendor site – since 2013 independent consultant

Service catalogue experience (project lead: strategy, service portfolio, PM, stake holder/communication, implementation etc.)

IAM experience – Transition and process, stake holder management

Played key roles within Service Delivery in both private and public sector - in large national and global companies. 

Managed projects to simplify, streamline and globalize Service management processes (ITIL) cross large IT organisations. 

Implemented global 24x7 ServiceDesk including org. optimization. 

Experience in global Shared services cross business units (HR, Finance, IT) – using common Service management platform (SLA & KPI).

Worked with outsourcing on national/global accounts, as SDM and SLM

Personal skills

Collaboration skills (team-oriented)

Structured, logical thinker, service & change minded

Goal and results oriented (business mindset) 

Good listener (empathy)

Innovative, visionary (see opportunities), Dedicated and trustworthy

Professionel erfaring

Program manager IAM
Ørsted

2019-02 - 2020-12

Program manager IAM (IGA, MFA, PAM, OCM, EU tender process, IAM Framework & Governance)

Program manager
Copenhagen Airports

2018-02 - 2018-10

Program manager (IAM, SIEM, Technical hardening). Several projects with national, international providers. Project impact on entire organization

Project manager (IAM)
BEC

2017-12 - 2018-02

PM at IAM project (2nd phase). Product = OneIdentity

Transition and Process consultant (IAM)
Nordea

2016-08 - 2017-11

IAM project with focus on Processes and Transition.

Service catalogue project (PM)
Nordea

2015-09 - 2016-07

Service catalogue project (PM) btwn I&O <> Business. Customer facing SC, Self-service portal and ITSM tool Service catalogue alignment 

Director, owner
STEPSAHEAD

2013-04 - Nuværende

Ørsted (February 2019 – December 2020): Program manager IAM (IGA, MFA, PAM, OCM, EU tender process, IAM Framework & Governance)

Copenhagen airports (Feb – Oct 2018): Program manager (IAM, SIEM, Technical hardening). Several projects with national, international providers. Project impact on entire organization.  

BEC (Dec 2017 – Feb 2018): PM at IAM project (2nd phase).  

Nordea (Aug 2016-November 2017):  IAM project with focus on Processes and Transition.

Nordea (Sep 2015-Jul 2016): Service catalogue project (PM) btwn I&O <> Business. Customer facing SC, Self-service portal and ITSM tool Service catalogue alignment  

Syscom, Norway: 3 x speaker (Aug., Oct., Nov) on ITSM strategy  

Dagrofa A/S (November-December) SLA/Contract proposal: IT <> shops

Hartmann A/S (July): Advisory - Outsourcing contract

Næstved commune (June-August): Advisory role, document review (SLA, etc.)

Lederne (May-August): Outsourcing (advisory role, contract/SLA review)

Steps Ahead (April 2015): Service Management roadmap presentation (April 2015). Keynote speaker at ChangeGroup.

Scandlines (January – March 2015: ITSM project, Service catalogue, Business<>IT SLA, R&R, ITIL process development

Chr Hansen (August-October 2014):  Keynote speaker at global IT conference/Budapest, workshop design and facilitator

Maersk Corporate IT (April –October 2014): Program manager for large outsourcing project in India. Scope: move multiple in-house services to several external vendors in AP and Europe  

Maersk Drilling (Nov 2013-March 2014): Manage offshore ERP vendor selection process, run ERP hosting process, describe Service strategy and project  

Slagelse kommune (Sept-Nov 2013): ITSM projekt. Process optimization, role/job descriptions, SLA template, workshop preparation etc.  

Ballerup commune (May-Sept. 2013): ITSM project (Service catalogue, tool selection etc.)

Akademisk baggrund

Mat/Fys student
Sorø Akademi

1977-08 - 1980-06

Certificeringer

Scrum master

2019-04

GDPR

2017-10

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