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(Opdateret 2024-04-03)Automation & Process consultant
Odense, Denmark
Modersmål Danish, English
- ITSM systems
- PowerShell
- Automation & processes
Kvalifikationer (30)
Test
PowerShell
Integrations
ITSM systems
TOPdesk
Process Optimization
IT AUTOMATION
Service configuration
API
application management
Automation
Change Management
ITSM
ASSET MANAGEMENT
REST API
SCRIPTING
Incident Management
Supplier coordinator
License Management
ITIL
Active Directory
System administrator
SDLC
RPA
Jira
IT-sikkerhed
Azure
GDPR
Windows Server
Office365
Resumé
The most important part of a well-functioning IT setup is a focus on the
employees and their needs, to ensure it works for those who use it.
I enjoy collaborating with others and emphasize effective communication
to make collaboration easier across teams and departments.
With a holistic approach to IT, I assist in planning and implementing
changes to optimize and automate systems and processes, tailoring them
to the specific workflows and employees.
My biggest motivator is working alongside people and helping
alleviate frustrations for employees to make work more enjoyable
for them.
It is of course also fun and one of my key skills to dive deeper into
the more technical and nerdy aspects.
I’m a very laid-back person even when the tempo and pressure is
high. A smile on the lips and contributing to a good work
atmosphere is part of the package.
New challenges and unexpected errors are a part of daily life as an
IT professional and are always greeted with open arms.
I have a systematic approach to tasks, where communication
across all involved parties plays a central role. I emphasize
establishing a solid foundation and finding our needs to ensure the
end result is as complete as possible.
In my view, technology is only the final 20% of a solution. While its
functionality is of course critical, it builds upon the first 80% which
encompasses employee needs, business requirements, desired
workflows, existing workflows, and setups, all of which form the
foundation and reason for the setup.
If we start with a shoddy foundation and vision, we'll end up with a
sloppy outcome.
I always strive for a positive experience throughout the process,
both for those working on the task and those who are gonna use it
after, as it makes working more enjoyable for everyone
Expert within IT automation with a focus on time savings and smarter systems, mainly done with ITSM systems, PowerShell, processes, integrations, application management, API, TOPdesk & IT infrastructure.
Professionel erfaring
2022-04 - Nuværende
Expert within IT automation with a focus on time savings and smarter systems, mainly done with PowerShell, processes, DevOps, integrations, API, TOPdesk, ITSM systems & IT infrastructure.
2021-01 - 2023-01
My focus was on building upon existing automation and setting up new processes, scripts & reporting as well as application management for business critical applications and integrations across the business.
We had collaboration across the whole business, with many different project and management groups, where we in cooperation supported their tasks, IT solutions and IT automation so it improved their workflows and employee’s efficiency.
Responsible for our ITSM system TOPdesk & its further automation,
Akademisk baggrund
2017-01 - 2021-01