Technology Specialist & Help Desk Support - Adelaide

JOB DESCRIPTION:

 Ideally we are seeking an individual who has a genuine passion for IT who has at least one year of Level 1/Level 2 support experience in a medium to large organization. This role will provide Helpdesk support via phone and email, and face-to-face site-based assistance. We require a fast transition, and need applicants that are successful to have an immediate start.

 Requirements:

• Experience in the I.T Field for at 1-2 Years
• Being able to Remote into desktops
• Required to work at customer sites
• Assisting in projects and any Adhoc work with Services Team
• Perform installations of PCs, Servers and relevant network equipment
• Abiding by SLA’s and ensuring time management is maintained
• Liaising with customers and other technical staff at IP Partners to identify problems
• Maintaining system documentation
• Problem solving and trouble shooting
• Backup Reports
• Ensuring equipment configurations are backed up and current
• Potential employment to full-time.

Technical Knowledge:

• Windows Server 2003 – 2016
• Windows XP – Windows 8
• Windows XP – Windows 10
• Remote in on PC’s
• Knowledge of Local and Wide Area Networks
• Exchange and SQL is desired
• Cisco knowledge is desired
• Knowledge of Microsoft office suite

Personal Skills

• Strong and clear communication
• Strong Interpersonal skills
• Showing Professionalism and great customer service
• Providing a can do attitude onsite with clients and employees
• Ability to work under pressure
• Excellent problem solving and organizational skills

Mandatory requirements

• Current driver’s license
• Access to reliable motor vehicle during working hours
• Police Clearance, DCSI and RAN (TBC)
• Fluent English
• Australian Citizen

Getting ready for the interview:

• Know about IP Partners and Data Up – Research website
• Professional Attire
• Exceptional Communication skills
• Any relevant documentation to support application