Technical Desktop Support

Key Responsibilities

• Resolves customer questions and issues over the telephone in the areas of system configuration, product functionality and general usage.
• First call resolution preferred
• Maintain contact with customers as necessary on ongoing issues
• Escalates issues as appropriate to other support areas
• Maintains relationships between the company and customers during each interaction, and supports client interests and goals.
• Meets or exceeds all individual and team production and performance expectations.
• Participates in projects and supports company initiatives as required.
• Customer technical support experience, call center preferred but not required
• Strong communication skills and telephone etiquette
• Strong business/technical oral and written skills
• Must work well independently or in a team environment
• Working knowledge of Microsoft Office, particularly Excel
• Working knowledge of Oracle or SQL
• Proficient with entire Microsoft Office suite
• Bachelor’s degree in a computer technology field

Required

• Customer technical support experience, call center preferred but not required
• Strong communication skills and telephone etiquette
• Strong business/technical oral and written skills
• Must work well independently or in a team environment
• Working knowledge of Microsoft Office, particularly Excel
• Working knowledge of Oracle or SQL
• Proficient with entire Microsoft Office suite
• Bachelor’s degree in a computer technology field