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Professional Desktop Support
La Grange, IL, USA
- Veröffentlicht 3 years ago
- Englisch
- Erwartetes Startdatum: SOFORT
Assignment Details
The IT Help Desk Associate provides technical end-user support to a variety of employees, teams and executives. This position is the initial point of contact for technical support requests received by phone, e-mail or other methods. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and other IT equipment to ensure optimal performance. The successful candidate must provide quality support to end users with high degree of customer satisfaction in a timely manner by taking ownership of requests, utilizing their technical knowledge, resulting in resolution, delegation, or coordination of efforts with IT management.
Job Responsibilities:
- Serve as a first point of contact to end users by responding to technical assistance requests by phone, email, or in person.
- Diagnose and resolve technical hardware and software issues. Follow established procedures to resolve user issues.
- Assist with the deployment/upgrading of laptops, PCs, tablets, and other devices
- Perform onsite and remote troubleshooting through diagnostic techniques and asking pertinent questions
- Determine the best solution based on the issue and details
- Walk the user/employee through the problem-solving process
- Escalate unresolved issues to a senior IT resource
- Keep accurate documentation pertaining to resolutions and root cause analyses
- Follow-up and update IT requests with status updates and accurate notes
Qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Associates
Skills:
- Desktop Support
- Helpdesk
- Windows Troubleshooting
- Microsoft Support
- Active directory
Overview
Standort | La Grange, IL, USA |
Arbeitsumfang | 40 Stunden/Woche , 100% vor Ort |
Vorraussichtliches Startdatum | SOFORT |
Vorraussichtliches Enddatum | Öffnen Sie |
Erforderliche Sprachen | Englisch |
Erforderliche Fähigkeiten | ACTIVE, Desktop , IT, Microsoft, Troubleshooting |
Projekt abgeschlossen
Dieses Projekt ist seit dem 2020-07-16 abgeschlossen und nimmt keine Bewerber mehr an. Erstellen Sie ein Konto, um als Erster zu erfahren, wenn ein ähnliches oder andere relevante Projekte auf Onsiter veröffentlicht werden.
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