Updated: 2023-09-12

Help Desk Analyst - Waukegan, IL

Waukegan, IL, USA

  • Veröffentlicht 4 Jahre zurück
  • Englisch
  • Erwartetes Startdatum: SOFORT

Assignment Details

Responsibilities:

  • Respond to all incoming contacts (phone/email/online). 
  • Document incident/request specifics in the Incident Management System. 
  • Triage/troubleshoot/diagnose/resolve incidents through use of experience, available documentation and tools. 
  • Expected resolution rate is outlined in section 6.4 Service Level Objectives. 
  • Document all relevant data on issue unable to resolve (including incident specifics and any actions taken to attempt to resolve) and escalate to appropriate Service Desk or ITG support team. 
  • Triage outage assessed as being critical/high priority and follow procedures to escalate the incident to the Tactical Response Unit team.
  •  Communicate any current outage/critical incident status to callers and, if new information/symptoms reported, communicate to the tactical response unit to update team on technical bridge. 
  • Participate in continuous process improvement activities, making recommendations whenever possible.
  •  Participate in project work Comply with HIPAA, diversity principles, corporate integrity, compliance program policies and other applicable corporate and departmental policies.
  •  Maintain complete confidentiality of company related business. 
  • Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested. 
  • Technical certification/diploma with 1 years experience in a technical call center, customer service team or service desk OR 3 years experience in a technical call center, customer service team or service desk. 
  • Verbal, written, interpersonal, team-building, organizational and customer service skills. Troubleshooting and problem solving skills. 
  • Support 24/7 hours of operation. 
  • Proficiency in typing


    Qualifications:
  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: No Degree Required

Skills:

  • Help Desk Support
  • MS Office
  • Ticketing
  • Windows

Overview

Standort Waukegan, IL, USA
Arbeitsumfang 40 Stunden/Woche , 100% vor Ort
Vorraussichtliches Startdatum SOFORT
Vorraussichtliches Enddatum Öffnen Sie
Erforderliche Sprachen Englisch
Erforderliche Fähigkeiten HELP DESK, Management, SKILLS, Technical, support

Projekt abgeschlossen

Dieses Projekt ist seit dem 2020-03-16 abgeschlossen und nimmt keine Bewerber mehr an. Erstellen Sie ein Konto, um als Erster zu erfahren, wenn ein ähnliches oder andere relevante Projekte auf Onsiter veröffentlicht werden.

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