Change Manager Level 3

Responsibilities:

• Leads high level (size, scope, complexity, criticality and impact) or cross-functional change projects, or a major change program, or multiple work streams within a large program.
• Leads production of project charter with business sponsor(s) and stakeholder(s); facilitates shared meaning and commitment to goals.
• Deploys change tools to drive adoption of new behaviors.
• Defines change plan milestones and deliverables, and manages assignments to completion
• Drives project outcomes and ensures achievement of benefits.
• Develops and facilitates organizational change work including change readiness, input to communication development, input to talent management processes, input to leadership and ownership, learning/training, and change implementation and reinforcement plan.
• Leads production of success measures for adoption and sustainment.
• Ensures timely identification and mitigation of risks and issues.
• Performs quality reviews of projects.

Qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

Skills: 

• Leads large cross-functional projects (size, scope, complexity, criticality and impact on strategy, customer or brand) or functional program
• Reports to: Program, Enterprise Program Consultant, or Sr. Enterprise Consultant. Education: Required: H.S. diploma or equivalent. Preferred: Bachelor's degree in business, management, HR, MIS, operations or related field
• Experience: Required: 7 years' experience in primary discipline (project management, change management or business analysis) in a consulting environment
• Excellent communication skills (written, verbal, facilitation and presentation.
• Excellent technical skills (e.g., Microsoft Project, PowerPoint, Word, Excel, Visio.) Preferred: 1 + year experience in secondary discipline (project management, change management or business analysis) in a consulting environment
• Experience in a large global consumer-oriented business in the retail industry and/or a multi-channel/multi-brand business
• Formal education or certification in primary discipline (project management, change management, business analysis, or business process re-engineering.

Job Expectations:

• Leads high level (size, scope, complexity, criticality and impact) or cross-functional change projects, or a major change program, or multiple work streams within a large program
• Leads production of project charter with business sponsor(s) and stakeholder(s); facilitates shared meaning and commitment to goals
• Deploys change tools to drive adoption of new behaviors
• Defines change plan milestones and deliverables, and manages assignments to completion
• Drives project outcomes and ensures achievement of benefits
• Develops and facilitates organizational change work including change readiness, input to communication development, input to talent management processes, input to leadership and ownership, learning/training, and change implementation and reinforcement plan
• Leads production of success measures for adoption and sustainment
• Ensures timely identification and mitigation of risks and issues
• Performs quality reviews of projects.