Business Analyst

To provide AM/AD and AO support for the PostNord uCMDB tool.

Configuration Management

Application Operations and Application Management

Ad hoc application maintenance upon requests according to the backlog

Configuration Management

Review and clarify requests for configuration data from business areas and organization. Turn this into detailed requirements specification ready to be assigned to outsourcing vendor.

Daily maintenance and operation of data quality for Service Management processes - e.g. configuration data Services and applications (IT-card), Desktops, Servers, IT-card, SLA information, Relations between services and infrastructure.

Maintain documentation and vendor guide for setting scope and policies for configuration management

Continued data improvement and optimization, to support business processes the best possible way

Applications Operations and Application Management

Application operations of Configuration Management System

Application Software upgrades, patch level maintenance

Weekly operations tasks, log review, cluster status etc.

Application operations of Integrations

Weekly monitoring of integration batch flow

Data load from vendors Capgemini and 3. Part from Atos

Monthly data quality reports