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AV Technician level II
Chicago
- Veröffentlicht 4 years ago
- Englisch
- Erwartetes Startdatum: SOFORT
Assignment Details
Qualifications:
Multimedia Technician the Multimedia Technician provides user support in the area of technical conferencing and assists in the development, setup, monitoring, testing, and maintenance of technical conferencing solutions. Follows pre-existing processes and procedures to ensure consistent and high-quality service.
Principal Duties and Responsibilities –
- Client/Ticket Management, Support & Troubleshooting - 40% - Manages support tickets from ticketing system and ensures a high level of client support and service - Resolves routine identified issues utilizing pre-existing procedures and escalates as necessary to the proper source - Troubleshoots AV, videoconferencing and audio conferencing issues of moderate complexity (Level 1-3 support) - Works with vendor(s) and other IT groups to resolve issues.
- Technical Support/Maintenance- 30% - Responsible for installation, setup, monitoring, testing, and maintaining conferencing technologies, including video, audio and network components, AV systems and other custom AV solutions - Manages scheduling and customer communications for videoconferencing calls and AV conferencing - Supports recording functions and multimedia distributions and scheduling Solutions.
- Design & Development- 20% - Assists in the development of audio, video, and data conferencing solutions using components such as televisions, monitors, user interfaces, microphones, cameras, codecs, AV processing equipment, and AMX control systems.
- Documentation- 10% - Helps identify and develop manual processes or automated, scripted, solutions for common videoconferencing issues - Assists in developing, organizing, and maintaining standard operational procedures and workflow processes and procedures for AV system - Ensures all documentation is up to date and all quality checklists are completed.
Education and Experience
- 1-3 Years of AV field implementation experience - Bachelor`s Degree or Associate`s Degree in Computer Science, Information Systems or other related fields or equivalent work experience.
Knowledge and Skills
- Ability to determine, evaluate, and diagnose advanced video related connection issues and performance problems. –
- Experienced with security infrastructure equipment operations and their functions - Demonstrated punctuality and time management skills to make time sensitive appointments and meet client deadlines
- Ability to maintain a professional and positive attitude in a fast paced and high pressure environment
- Strong verbal and written communication skills
- Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729 and Cisco videocode cs
- Ability to adapt technologies to meet changing business processes, and environments - Knowledge of enterprise risk processes and best practices
- Broad knowledge of AV infrastructure, with strong understanding of the relationship between audio, video, telecommunications technology components and software including: MCU, TMS, Cisco codecs, Microphones, AV amplifiers, Scalars, Multiplexers, Splitters, cable standards and other Audio Visual technologies
- Possesses and applies both specific, and broad knowledge of principles, practices and procedures in the field of specialization to the completion of assignments
Other Requirements and Physical Requirements
- This position has an on-call function that requires 24/7 availability and support for high impact issues
- Must be able to lift AV equipment of 35+lbs
- Must be able to sit for extended periods of time
- Must be able to quickly push mobile AV carts weighing 60+lbs from room to room
Overview
Standort | Chicago |
Arbeitsumfang | 40 Stunden/Woche , 100% vor Ort |
Vorraussichtliches Startdatum | SOFORT |
Vorraussichtliches Enddatum | 2021-04-30 |
Erforderliche Sprachen | Englisch |
Erforderliche Fähigkeiten | Experience, IT, Management, Troubleshooting, data |
Projekt abgeschlossen
Dieses Projekt ist seit dem 2020-05-05 abgeschlossen und nimmt keine Bewerber mehr an. Erstellen Sie ein Konto, um als Erster zu erfahren, wenn ein ähnliches oder andere relevante Projekte auf Onsiter veröffentlicht werden.
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