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(Aktualisiert 2020-08-26)IT-Sysadmin
Bremen, Germany
Einheimische Polish, German, Fließend English, Anfänger Russian, Anfänger French
- Active Directory
- Linux Server
- Windows Server
Fähigkeiten (46)
Problemlösung
MS EXCEL
Drucker
CLIENTS
SERVICE DESK
Hilfe
UMSETZUNG
Kopierer
Prozesse
Pflege
Kunden
SCANNER
MS EXCHANGE
ACROBAT
Unterstützung
IT Support
BUSINESS DEVELOPMENT
MICROSOFT EXCHANGE
Excel
CUSTOMER SERVICE
PCS
Kommissionierung
Incident Management
Verwaltung
MS OFFICE
Planung
TRANSLATOR
Problemlösung
Abschrift
Beschaffung
VERKAUF
DATUM
UMSETZUNG
EXCHANGE
Übersetzen
Fehlerbehebung
LOTUS NOTES
LAN
Verpackung
HTML
VERKAUF VON
FINANCE
Marketingabteilung
CAD
Auto-Cad
Berufserfahrung
IT ADMINISTRATOR/LOCAL ONSITE IT
Wärtsilä EUROATLAS GmbH
2019-11 - 2020-07
• Responsible for the local network infrastructure (passive and active components, clients, printers etc.).
• Proxy for Administrator of the central headquarter and management of Active Directory within the given group strategy and forward development of the local network.
• Responsibility for server environment in the Windows environment (Windows Server 2012 and higher), DHCP, DNS, certificate management, WSUS, Exchange, MSSQL, VMWare
hypervisor, MS Hyper-V, MS Office 365, Vallispace, Qiata, AMS (ERP), Enterprise E-Mail (BlackBerry Work), PRTG Network.
• End user support (1st and 2nd) and assuring a 100% service level and availability of the IT infrastructure.
AREAS OF EXPERTISE
• Proxy for Administrator of the central headquarter and management of Active Directory within the given group strategy and forward development of the local network.
• Responsibility for server environment in the Windows environment (Windows Server 2012 and higher), DHCP, DNS, certificate management, WSUS, Exchange, MSSQL, VMWare
hypervisor, MS Hyper-V, MS Office 365, Vallispace, Qiata, AMS (ERP), Enterprise E-Mail (BlackBerry Work), PRTG Network.
• End user support (1st and 2nd) and assuring a 100% service level and availability of the IT infrastructure.
AREAS OF EXPERTISE
LOCAL ONSITE IT TECHNICIAN WITH GERMAN&ENGLISH&FRENCH
COMARCH AG
2018-12 - 2019-11
12.2018-11.2019 (12m./2640h B2B)
• Responsibilities&Duties of second-line investigation and diagnosis and resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
Microsoft desktop OS • Escalates unresolved incidents/service requests within agreed timescales and logs relevant incident/service request details per help desk procedures.
• Communicates with client regarding incident progress and ensures tickets are updated at all times until issues are resolved.
MAC&Windows VIP support • Complies with Quality Health Safety Environment (QHSE) and IT policies and liaises with clients, other IT support 3rd party providers when necessary, f.x. for MS Office 365 or Mcafee.
• Performs staging of PCs and IMAC (Install, Move, Add and Change), conducts hardware and software maintenance and support, and troubleshoots and resolves PC incidents and/or VIP
inc. MACI service Broadband requests, coordinates with Service Desk for hardware repair and assists with Site Security Officer (SSO) on IT security issues and virus elimination.
• Assists local Server Team when server maintenance is required and creates/maintains documentation on BackDesk.
service • Special events coverage and connected Backup client support.
• Local network support and/or assists centralized Network Team.
Managed firewall service • System Administration experience is desired hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring and troubleshooting.
• Responsibilities&Duties of second-line investigation and diagnosis and resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
Microsoft desktop OS • Escalates unresolved incidents/service requests within agreed timescales and logs relevant incident/service request details per help desk procedures.
• Communicates with client regarding incident progress and ensures tickets are updated at all times until issues are resolved.
MAC&Windows VIP support • Complies with Quality Health Safety Environment (QHSE) and IT policies and liaises with clients, other IT support 3rd party providers when necessary, f.x. for MS Office 365 or Mcafee.
• Performs staging of PCs and IMAC (Install, Move, Add and Change), conducts hardware and software maintenance and support, and troubleshoots and resolves PC incidents and/or VIP
inc. MACI service Broadband requests, coordinates with Service Desk for hardware repair and assists with Site Security Officer (SSO) on IT security issues and virus elimination.
• Assists local Server Team when server maintenance is required and creates/maintains documentation on BackDesk.
service • Special events coverage and connected Backup client support.
• Local network support and/or assists centralized Network Team.
Managed firewall service • System Administration experience is desired hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring and troubleshooting.
IT SUPPORT/KAM/BDM WITH GERMAN&ENGLISH LANG
MEDIA-PRESS.TV S.A
2017-07 - 2018-11
(17m./3740h B2B)
Exchange • Answering customers' IT related queries in a professional manner..
• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
and Active Directory • Contacting decision makers in order to learn about their business needs and to promote the company as their IT solutions partner.
• Responsibility for achieving sales KPI's & SLA's, quality check of developed code (HTML, JavaScript, CSS).
MS Office (365) applications • Developing great and long-lasting relationships with customers.
• Understanding client's needs and translating them to the company's solutions development teams.
Internet services: mail, web and • Taking part in creating and implementing business strategy.
Exchange • Answering customers' IT related queries in a professional manner..
• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.
and Active Directory • Contacting decision makers in order to learn about their business needs and to promote the company as their IT solutions partner.
• Responsibility for achieving sales KPI's & SLA's, quality check of developed code (HTML, JavaScript, CSS).
MS Office (365) applications • Developing great and long-lasting relationships with customers.
• Understanding client's needs and translating them to the company's solutions development teams.
Internet services: mail, web and • Taking part in creating and implementing business strategy.
IT SERVICE DESK ADMINISTRATOR WITH GERMAN&ENGLISH
WIPRO IT SERVICES POLAND
2016-12 - 2017-06
12.2016-06.2017 (7 m.)
• Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via
Business development telephone or email whilst ensuring a high level of customer service.
• Team Leader responsibilities.
• Answering customers' IT related queries in a professional manner.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware for MAC&Windows support, inc. VIP application support:
salesforce.com, C-Global, Concur, Irep, Mobileiron, Veeva, etc.
• Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via
Business development telephone or email whilst ensuring a high level of customer service.
• Team Leader responsibilities.
• Answering customers' IT related queries in a professional manner.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware for MAC&Windows support, inc. VIP application support:
salesforce.com, C-Global, Concur, Irep, Mobileiron, Veeva, etc.
Akademischer Hintergrund
Master Degree
Nicolaus Copernicus University
2011-10 - 2014-01
Bachelor Degree
Nicolaus Copernicus University
2008-10 - 2014-01
Bachelor Degree
Nicolaus Copernicus University
2007-10 - 2010-09
Johannes Gutenberg University Mainz
Johannes Gutenberg University Mainz
2020-08 - 2009-08
Zertifikate
Foundation Certificate in IT Service Management
Foundation Certificate
Certificate in IT Service Management
Certificate in IT
Atos Customer Experience Atos Other
Atos Data Protection Atos Other
Atos Code of Ethics Atos Other
Atos Security Awareness Level 1 Atos Other
Skills & Competencies (details)
(details)
Skills & Competencies