IT Manager - Process and GDPR specialist Stockholm, Sweden

Könnte verfügbar sein

(Aktualisiert 2024-11-19)

IT Manager - Process and GDPR specialist

Stockholm, Sweden

Einheimische Svenska, English, Fließend Norwegian, Mittelstufe Russian, Portuguese

  • Head of IT, specialising in Operations
  • ITIL, Agile, SaFe, Prince and multiple MS Certifications
  • GDPR Inventory, complience and prcoess
Kontakt

Fähigkeiten (28)

DOCUMENTATION

BUYING/PROCUREMENT

BUDGET

PROJECT PLANS

Strategic planning

QUALITY ASSURANCE

CAE

FIRST LINE

PURCHASING

B2B

GDPR

tillgänglighet

COACHING

SERVICE DESK

Project Management

INVOICING

digital

Microsoft 365 Azure products

ITSM

Agile

IT Infrastructure Library

ITIL

Procurement

TELEPHONY

Adobe

PRINCE2

MAINTENANCE

ServiceNow

Berufserfahrung

IT Consultant
ADVL AB

2019-01 - Jetzt

Consulting assignment within Operative IT: IT head of department, ITIL & process owner, GDPR Process owner; Service Management.
Planning and optimization of IT environment and services, both ongoing and 3-5 year plans.
Customer ex: Prevent, Peltarion AB, Jesper Liljesköljd Financial
Head of IT
Ekenhuset AB

2017-08 - 2018-12

Responsibility for all IT Services and the IT environment. Including Suppliers, contacts, purchasing and budget.
Responsibility and execution of support, back-end and acting SPOC for all systems.
Development of systems and working methods within IT in o365 products, Windows and compony wide systems.
GDPR - Company-wide data Inventory of Personal data points, Project management, documentation, implementation of changes, training. Total approx. 28 systems, 300+ devices.
Head of IT
track Sweden AB

2013-02 - 2015-04

Operational manager for IT and telephony.
Budget, purchasing, invoicing and other associated financial tasks/responsibilities.
Strategic planning for the department, 1,3 and 5 years with associated project plans and budget, IT Process owner.
Responsibility, planning and execution of 15+ office moves/new openings, incl. common equipment, network, security, and local contracts as well as training of personnel and provision of documentation and site-specific tools.
All user support and back-end tasks such as orders and maintenance - Procurement followed by training of new support and operating supplier. Total approx. 35 Systems/Applications, 600+ devices (Mobile and PC)
Team Manager
Teleperformance AB

2011-11 - 2013-01

Responsible for a first line Norwegian support team for private customers, aprox 18 agents.
Personnel responsibility, Payroll administration, Personnel interviews & plans, reporting, customer meetings.
Coaching, quality assurance, feedback and training sessions with individuals.
Service Desk agent - Team Leader
IBM Dublin ldt

2008-04 - 2011-10

Team leader for a pool team of Danish B2B customers. Customer reporting & feedback. Responsible for implementing IBM Global delivery framework. Support agent for Swedish users within Windows, Customer-specific systems, o365, IBM systems, etc.
Certification and Courses

Zertifikate

CAE (Cambridge Cert. in Advanced English)
Certification and Courses
ITIL v3
ITIL v4
Power BI Data Analyst – CL300
MS Azure Fundamentals – AZ900T00
Agile Fundamentals
Prince2 Agile Foundation
Agile Project Manager - ICP-APM

2024-07

Certified Scrum Product Owner® (CSPO)

2024-09

SAFe 6 Agilist – Leading with SAFe

Berater kontaktieren

Brauchen Sie Hilfe bei der Suche nach einem Experten?

Wir können Sie mit qualifizierten Experten verbinden, die Ihren Anforderungen entsprechen.

oder

Rufen Sie uns an

+49 (0)171 967 1483

Mo-Fr: 9:00 - 18:00