IT Management konsult Gävle, Sverige

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(Aktualisiert 2023-05-03)

IT Management konsult

Gävle, Sverige

Einheimische Svenska, Fließend English

  • IT Projektledning
  • IT Service Management
  • Business Development
Kontakt

Fähigkeiten (25)

OPERATIONS

SERVICE DESK

ITSM

CUSTOMER SERVICE

PROBLEM-SOLVING

IT Service Management

PROCESS IMPROVEMENTS

ORGANIZATIONAL CHANGE

EDUCATING

ITIL

IT Infrastructure Library

Change Management

CORPORATE STRATEGY

CUSTOMER SERVICE ORIENTED

Business Intelligence

Agile

MENTOR

IT Project Manager

Agile Methodologies

Scrum

Office 365

IT Project Management

Microsoft Office 365

ServiceNow

RETAIL SALES

Zusammenfassung

Versatile IT service and project management professional with 10+ years of success helping clients navigate IT landscape as process oriented ITIL specialist with expertise in IT Management, service design and project delivery. Proven track record of monitoring and maintaining integrity of client systems, leading development and implementation of action plans facilitating improved IT services. Equally capable of collaborating effectively with cross-functional project teams or working independently to enhance performance and increase profitability. Engaging communicator in both Swedish and English, able to forge solid relationships with key internal and external stakeholders and foster collaborative partnerships across multiple operations.

Berufserfahrung

IT Service Manager & IT Project Manager
SANDVIK MINING AND ROCK SOLUTIONS

2021-01 - 2022-12

  • Managed services and projects within the Business Intelligence area at SMR Data & Analytics, overseeing daily operations of two Data Warehouses and related services. Supervise and mentor two internal resources and outsourced support team, setting and enforcing standards for IT practices and operations.

 

  • Developing and setting practices and processes for ITSM in new organization, including Handover to Operation, Service Model and Delivery Model.

 

  • Developed and implemented the Service Catalog in ServiceNow * Lead delivery of data catalog implementation, retirement of legacy reporting service and manage data warehouses during huge organizational change.

 

  • Maintain effective client relationships, liaising with stakeholders in present environment whilst department shifts technologies.
IT Service Manager
Digital Workplace, Rusta, Upplands Väsby

2020-08 - 2020-12

Short-term contract during shift in ITOps. Drove transformation of IT services and processes aligned with corporate strategy and organizational needs. Facilitated improved IT services for business through development and implementation of action plans, setting and monitoring standards for improved processes, systems, and operations.
Solution Architect / IT Service Coordinator
Sandvik IT

2018-10 - 2020-08

Played key role implementing improvements, solutions, and processes to bridge gap between legacy mail environment and Microsoft O365. Managed collaboration between O365 Team and Identity and Access Management Team, as well as third-party integration and configuration of mail service.

 

  • Co-ordinated systems migration to O365 for multiple lines of business, developing process and managing transition projects related to functional mail service offerings.

 

  • Led cross-functional process improvements to mail-enabled products.
Service Manager
Sandvik IT

2016-01 - 2018-01

Managed the Operations and continuous improvements of custom applications. Ensured security, integrity and reliability of the systems. Managed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring effective operations and maintaining financial control. Drove change management initiatives and projects, improving systems performance and productivity.
Senior Service Desk Analyst
Sandvik IT

2014-01 - 2016-01

Provided diagnostic support for IT services, troubleshooting and resolving technical hardware, software, and infrastructure issues through effective incident and request management. Supported end users, guiding and educating for "all things IT related." Identified root causes and either resolved issues as first- and second-level support or escalated support to second/third line groups.
IT-Consultant
Atea Sverige AB

2010-01 - 2014-02

IT Consultant toward several companies, mostly related to Windows clients and software's. Provided multiple levels of support for end users, including onsite support, first and second line support, and product specialist support.

Akademischer Hintergrund

Master
John Bauer Gymnasiet

2006-01 - 2008-01

Zertifikate

Certified Project Manager
ITIL Foundation Certificate in IT Service Management
ITIL Foundation Certificate
Foundation Certificate in IT Service Management
Foundation Certificate
Certificate in IT Service Management
Certificate in IT
MCSA
Certified IT Architect Master, DF Kompetens, Stockholm

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