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(Aktualisiert 2020-04-17)ICT professional with focus on ITSM.
Hyvinkää, Suomi
Einheimische Finnish, Russian, Mittelstufe English
- TOGAF Architecture
- Project Management
- IT Service Management
Fähigkeiten (19)
Change Management
CUSTOMER SUPPORT
OPERATIONS
Incident Management
TECHNICAL SUPPORT
MBA
ITIL
DEPLOYMENT
MAINTENANCE
Solution Owner
PROTOTYPE
PRODUCT DEVELOPMENT
INTEGRATION
INTEGRATOR
BUSINESS REQUIREMENTS
TECHNICAL DESIGN
APPLICATION DEPLOYMENT
PROTOTYPING
SYSTEMS MANAGEMENT
Zusammenfassung
Long-term ICT professional with focus on Service Management. Ilja has worked with on-premises and cloud technologies and keeps things organized. Enjoy working with people and trying new ways to get things done.
Berufserfahrung
2017-04 - 2019-11
Operational responsibility for named customer Team leader of mobile application development
outsourced environments as lead IT Service team in Singapore (9 months)
Manager. The main customer is a Finnish airline
company. Supervisor of the international and Achievements: Successful deployment of Value-
geographically decentralized team. Part-time Added Services (VAS) services in Southeast
project manager for on-premises infrastructure Asian countries.
(3-5 FTEs) from initiation to closure phases.
2008-12 - 2014-12
Providing IT infrastructure services for customer Network Administration (Windows, Exchange,
developing common information systems Sun Solaris)
required for pension insurance on public and Customer Training
private sectors with responsibilities related
2004-08 - 2008-12
Leading the development of the infrastructure Application deployment, testing and production
service strategy and technical roadmap using environment support the on-prem infrastructure and on MS Azure
2003-01 - 2004-08
to meet business requirements. Working closely Product development and test environment
with vendors to deliver value for services. maintenance and application installations as a
member of the DevOps team
Achievement: Significant improvement in Change Management process. Achievements: Automation of product
development and test environment installations
2000-10 - 2001-12
Improving the usability of IT services on-prem & Design and development of mobile applications for
cloud environments. Main responsible for telecom companies in Europe & Asia
incident management and availability KPIs for
1998-06 - 2000-01
1998-06 - 2000-01
Application functional, technical design
MBA ITSM PM PO
Long-term ICT professional with focus on Service Management. Ilja has
worked with on-premises and cloud technologies and keeps things
organized. Enjoy working with people and trying new ways to get things
done.
+358 40 559 3126 iljab@iki.fi LinkedIn: iljab
Akademischer Hintergrund
2012-01 - 2016-01
2004-01 - 2007-01
Zertifikate
2020-03
2020-03
2020-02
2016-11