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(Aktualisiert 2023-07-17)HCM ERP Project Manager / Specialist
Berlin, Germany
Einheimische English, Anfänger German
- No/Low code application developer
- 15+ years in Global ERP implementations
- Certified Project Manager (PMP) since 2013
Fähigkeiten (29)
ERP
QUALITY ASSURANCE
COPPER CRM
PROCESS AUTOMATION
BUSINESS CASE
Project Management
Zapier
PROCESS DESIGN
PMO
monday.com
SCHEDULING
Business Analysis
Zendesk
Application Support
RETAIL
Workday
WORKATO
Six Sigma
Salesforce
HR
Smartsheet
UI Path
bubble.io
MS PROJECT
SAP Successfactor
Scrum
PipeDrive
Websphere
Product Management
Berufserfahrung
Founder / Digital Transformation Consultant
Prozaro Solutions (Independent)
2015-10 - Jetzt
Remote ● Led transformation for call center operations, including design, build, delivery, comms, training, and launch of 40+ Operations and support processes, successfully met 90% SLA targets from initial 45% targets.
● Implemented SaaS applications for HR (BambooHR, Personio, OrangeHCM, SmartRecruiter) for SMBs ● Implemented Kissflow process automation for IT onboarding, Finance AP approvals, and manual workflows Management Consultant - HR Service Delivery Deloitte Consulting ● Workstream lead for four global ERP projects in HR Service Delivery, training strategy, process design/blueprints, business case, target operating model, contact center operations, Workday HCM, and SAP SuccessFactors.
● Led design, build, and the go-live of Contact Center organization for a global HR transformation project. Developed 40+ future state processes, roles-responsibilities matrixes, outsourcing provider integration, budget plans, change communication strategy, knowledge management articles, and training collateral.
Senior Consultant - Strategy & Transformation IBM Global Business Services (GBS) ● Experienced in global PMO teams, responsible for project financial tracking ($600k - $10M), team onboarding, status reporting, change communication, stakeholder engagement, business analysis, and risk tracking.
● Led workstream to incorporate lean six sigma in HR processes at 15 client sites.
● Completed four ERP implementation lifecycles across phases including due diligence, business blueprinting, development & configuration, quality assurance/testing, training, cutover, and go-live support for SAP, Oracle Fusion, and IBM Websphere.
10/2010 - 10/2015 New York City, USA 2/2005 - 10/2010 Washington DC, USA
● Implemented SaaS applications for HR (BambooHR, Personio, OrangeHCM, SmartRecruiter) for SMBs ● Implemented Kissflow process automation for IT onboarding, Finance AP approvals, and manual workflows Management Consultant - HR Service Delivery Deloitte Consulting ● Workstream lead for four global ERP projects in HR Service Delivery, training strategy, process design/blueprints, business case, target operating model, contact center operations, Workday HCM, and SAP SuccessFactors.
● Led design, build, and the go-live of Contact Center organization for a global HR transformation project. Developed 40+ future state processes, roles-responsibilities matrixes, outsourcing provider integration, budget plans, change communication strategy, knowledge management articles, and training collateral.
Senior Consultant - Strategy & Transformation IBM Global Business Services (GBS) ● Experienced in global PMO teams, responsible for project financial tracking ($600k - $10M), team onboarding, status reporting, change communication, stakeholder engagement, business analysis, and risk tracking.
● Led workstream to incorporate lean six sigma in HR processes at 15 client sites.
● Completed four ERP implementation lifecycles across phases including due diligence, business blueprinting, development & configuration, quality assurance/testing, training, cutover, and go-live support for SAP, Oracle Fusion, and IBM Websphere.
10/2010 - 10/2015 New York City, USA 2/2005 - 10/2010 Washington DC, USA
Workday Workforce Management Specialist
On AG
2022-12 - 2023-07
Germany ● Led the implementation of Workday's Launch Methodology for Workday Workforce Management modules (Time tracking, Scheduling & Labor optimization, Absence) for 5 retail stores.
● Led project from plan to go live, including Application support and service delivery.
● Product ownership of Workday Extend apps from design to collaboration with Extend developer.
● Led project from plan to go live, including Application support and service delivery.
● Product ownership of Workday Extend apps from design to collaboration with Extend developer.
Senior Project Manager
Workday ERP
2019-12 - 2022-07
Germany ● Led the implementation of Workday HCM, Time attendance, Absence, and Finance modules in all project stages incl. planning, architect, test, cutover, go-live, and post-production support, per Workday Launch methodology.
● Led change management & communication across the organization and subsidiaries incl. risk & stakeholder engagement, steering committee, and weekly status updates, training, cutover, and go-live launch.
● Responsible for developing project schedules, resources, and work activities planning, Workday Delivery Assurance, training, and enablement curriculum development, integrations, and E2E test management.
● Facilitated HR process design sessions, decision-making, SOP development, and stakeholder alignment.
● Led implementation of Spendesk AP application for the Finance department, resulting in invoice automation and 60% faster approvals, audit & compliance, 95% error reduction, and 40% faster financial month closings.
● Led change management & communication across the organization and subsidiaries incl. risk & stakeholder engagement, steering committee, and weekly status updates, training, cutover, and go-live launch.
● Responsible for developing project schedules, resources, and work activities planning, Workday Delivery Assurance, training, and enablement curriculum development, integrations, and E2E test management.
● Facilitated HR process design sessions, decision-making, SOP development, and stakeholder alignment.
● Led implementation of Spendesk AP application for the Finance department, resulting in invoice automation and 60% faster approvals, audit & compliance, 95% error reduction, and 40% faster financial month closings.
Head of Technical Operations
Minodes GmbH
2018-01 - 2019-07
Germany ● Defined operational processes that improved internal workflows leading to faster customer delivery by 30%.
Revamped JIRA-Confluence with automation, templates, and knowledge content e.g., FAQs, and SOPs.
● Implemented customization in Salesforce CRM to increase end-to-end support, i.e. connect customer data with operational support data, e.g., hardware inventory, customer support tickets, change orders, and invoicing.
Revamped JIRA-Confluence with automation, templates, and knowledge content e.g., FAQs, and SOPs.
● Implemented customization in Salesforce CRM to increase end-to-end support, i.e. connect customer data with operational support data, e.g., hardware inventory, customer support tickets, change orders, and invoicing.
Akademischer Hintergrund
Certificate in Business
University of Pennsylvania
2016-01 - 2017-01
MSc.
Michigan State University
2010-01 - 2011-01
BSc.
Pennsylvania State University
2000-01 - 2004-01
Zertifikate
Certified Production & Inventory Management (CPIM)
Workday Pro - Finance
Certified Project Management Professional
Certified Scrum Master (ScrumAlliance)
Certified Scrum Master
Certificate in Business Analytics
Workday Project Manager PRO cert
Green Belt Lean Six Sigma (IBM)
SAP Success Factors Consultant