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(Updated 2023-11-07)Ung og erfaren IT-professionel
København, Danmark
Native Danish, Fluent English, Intermediate Bokmål, Svenska
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Skills (19)
OPERATIONS MANAGER
OPERATIONS
IT Support
COACHING
MAINTENANCE
Incident Management
HELP DESK
MAC
React Native
Robotic Process Automation
RECRUITING
REACTJS
RPA
React
BUDGET
SYSTEMS DEVELOPMENT
PROCESS DOCUMENTATION
Strategic planning
AP
Professional Experience
CEO & Founder
ZIONIC CONSULTING (IT CONSULTING)
2022-04 - Present
● IT Strategy development ● Robotic Process Automation (RPA) development and implementation ● IT Cyber Security ● External CIO ● Digital Transformation execution
Digital Transformation Manager
JET TIME
2021-01 - 2022-04
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance ● Handle annual budget and ensure cost effectiveness ● Plan, organize, control and evaluate IT and electronic data operations ● Execution of high priority IT operations and 24/7 availability of IT help desk ● Participate in defining and developing Business Critical Systems and ensure that the developments support the strategy and business processes "to be" ● Continuously optimize and create a strong framework that provides a stable and cost efficient IT usage
IT Manager
JET TIME
2016-08 - 2020-12
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance ● Handle annual budget and ensure cost effectiveness ● Plan, organize, control and evaluate IT and electronic data operations ● Execution of high priority IT operations and 24/7 availability of IT help desk ● Participate in defining and developing Business Critical Systems and ensure that the developments support the strategy and business processes "to be" ● Continuously optimize and create a strong framework that provides a stable and cost efficient IT usage
IT Infrastructure & Operations Manager
JET TIME
2016-02 - 2016-08
● Responsible for operation of Jet Time's IT infrastructure ● Lead a strong operations team and support the IT project teams ● Participate in developing cross-departmental workflows, tools and processes and thereby optimizing the organization, secure effective ways of working and thus reduce cost ● Facilitate and take responsibility of Jet Times operations requirement, implement business improving technology and thus supporting a sustainable profitable growth ● Develop tools, SLAs, provide decision support ● Define and execute projects according to the project road map
IT Support (Student Assistant)
JET TIME
2014-01 - 2016-02
Provide high level customer support at 1st line level to internal and external service users ● Maintenance of existing system and process documentation and the creation of new material ● Ensure effective Incident Management in line with Jet Time defined SLA commitments ● Answer and respond to support incidents via phone and email ● Help diagnose & troubleshoot both hardware and software based issues ● Ensuring regular feedback is provided to customers in line with procedures
Academic Background
AP Degree
CPH Business
2013-08 - 2016-02