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(Updated 2024-03-04)Test manager
Farum, Denmark
Native Danish, Fluent English
- 10+ years experience in Agile quality assurance
- 7+ years experience inQuality Assurance and Test advisor
- 20+ years experience in Pension & Insurance
Skills (30)
TESTING TOOLS
BEST PRACTICES
INSTRUCTOR
CONTINUOUS IMPROVEMENT
USER ACCEPTANCE
USER ACCEPTANCE TESTING
AzureDevOps
QUALITY ASSURANCE
TEST PLANS
Agile
TEACHING
COACHING
SOFTWARE QUALITY ASSURANCE
QA
Automated Testing Tools
WORKFLOW
Scrum
Business Analysis
REGRESSION TESTING
PROCESS IMPROVEMENT
Agile Methodologies
TEST ENGINEER
Jira
Change Management
ITIL
IT Infrastructure Library
WORKFLOW MANAGEMENT
OPERATIONS
AUTOMATED TEST TOOL
BROKERAGE
Summary
Results-driven professional with extensive experience in the pension and insurance industry, specializing in quality assurance and test management.
Demonstrated expertise in understanding business needs and implementing effective testing strategies. Proven track record of success in coaching teams and implementing agile methodologies to optimize testing processes.
Adept at building strong relationships with stakeholders and delivering high-quality results. Currently serving as a Program Test Manager at Netcompany, overseeing a team of 9 Test Managers and 50 testers across Vietnam and Denmark.
Additionally, entrusted with teaching the Test Seminar to all Netcompany testers. Committed to driving excellence and continuous improvement in testing practices to ensure superior product quality and customer satisfaction.
Experience summary of my roles and accomplishments:
* Business Tester: Managed extensive testing for system replacements at AP Pension.
* Technical Tester: Collaborated with international teams at Traen to ensure quality in workflow systems.
* Test Consultant: Oversaw pension system conversions and promoted market interest rate pensions.
* Agile & Technical Tester: Drove the agile transformation and enhanced testing at AP Pension.
* Test Manager: Developed comprehensive test strategies, managed testing activities, and ensured data security and compliance.
* QA Manager: Led two test teams, fostering collaboration between testers and developers.
Personal Strengths as a software testing and quality assurance professional include:
* In-depth domain knowledge in the pension and insurance industries.
* Proficiency in test strategy development and test process optimization.
* Skilled in managing and coordinating testing activities.
* Expertise in test tools and automation for enhanced efficiency.
* Strong collaboration and communication skills, bridging the gap between testers and developers.
* A track record of promoting a culture of quality and fostering competence development within teams.
* Proven experience in driving agile transformations and promoting quality as a shared responsibility.
* Core competencies.
Test Management
* Software Quality Assurance (QA)
Professional Experience
Test Manager
Velliv
2023-01 - 2024-01
Project: Datasanering - Mainframe As a Test Manager, I led a GDPR compliance project, focusing on ensuring data privacy standards. My role included coordinating with business testers, conducting thorough test analyses, and implementing quality assurance practices to align our software with GDPR requirements.
Responsibilities: * Planning the test activities though the different stages, such as test analysis, test execution, defect management and regression test.
* Coaching testers from the business in test analysis and creation of test cases.
* Collaborated effectively with the business analysis and developer, to ensure clear requirements and prioritizing.
* Reporting to stakeholders on test progress and test status.
Responsibilities: * Planning the test activities though the different stages, such as test analysis, test execution, defect management and regression test.
* Coaching testers from the business in test analysis and creation of test cases.
* Collaborated effectively with the business analysis and developer, to ensure clear requirements and prioritizing.
* Reporting to stakeholders on test progress and test status.
Program Test Manager
Topdanmark
2020-01 - 2023-01
Project: Nytland The Nytland project focused on replacing outdated IT systems with modern, digitized standard solutions. The primary goal was to enhance the efficiency, flexibility, and overall functionality of the existing IT systems by implementing the latest technologies and best practices in IT development. This project was a part of a larger organizational effort to implement SAFe (Scaled Agile Framework) as a management methodology for software development projects. The objective was to elevate product quality, reduce development time, and promote collaboration across different teams.
Responsibilities: * Planning the test activities though the release cycle, such as User story test, Feature test, Regression test and Acceptance test.
* Ensuring test and requirements of end-to-end business flows by conducting workshops with the business.
* Collaborated effectively with the customer and Agile teams to prioritize and manage test activities in.
* Collaborating with various teams to improve product quality, reduce development time, and foster collaboration across the organization.
* Introducing and implementing methods Built-in quality and Shiftleft.
* Reporting to stakeholders on test progress and test status.
Methods: SAFe Technologies: Guidewire, Microsoft AzureDevops, Salesforce
Responsibilities: * Planning the test activities though the release cycle, such as User story test, Feature test, Regression test and Acceptance test.
* Ensuring test and requirements of end-to-end business flows by conducting workshops with the business.
* Collaborated effectively with the customer and Agile teams to prioritize and manage test activities in.
* Collaborating with various teams to improve product quality, reduce development time, and foster collaboration across the organization.
* Introducing and implementing methods Built-in quality and Shiftleft.
* Reporting to stakeholders on test progress and test status.
Methods: SAFe Technologies: Guidewire, Microsoft AzureDevops, Salesforce
QA Manager & Instructor
Netcompany
2020-01 - 2023-01
Project: Test Seminar As a team of experienced Test Managers at Netcompany, we initiated and facilitated a test seminar with a focus on the "Built-in Quality" concept and testing methods throughout the development lifecycle. Our goal was to promote a culture of quality and competence development among our teams, including both developers and project managers.
Responsibilities: * Curating a comprehensive seminar program.
* In-depth discussions of the "Built-in Quality" concept.
* Exploring methods for early defect detection and prevention.
* Emphasizing the importance of quality from the project's inception.
* Integrating testing activities throughout the development cycle.
* Promoting a culture of quality as a shared responsibility.
* Cultivating a culture where quality is embraced by the entire development team.
* Creating a platform for knowledge transfer and experience sharing.
* Strengthening competencies in testing and quality assurance.
This seminar was the result of our strong teamwork and contributed to enhancing product quality in our projects at Netcompany.
Methods: Coaching, Teaching.
Technologies: N/A
Responsibilities: * Curating a comprehensive seminar program.
* In-depth discussions of the "Built-in Quality" concept.
* Exploring methods for early defect detection and prevention.
* Emphasizing the importance of quality from the project's inception.
* Integrating testing activities throughout the development cycle.
* Promoting a culture of quality as a shared responsibility.
* Cultivating a culture where quality is embraced by the entire development team.
* Creating a platform for knowledge transfer and experience sharing.
* Strengthening competencies in testing and quality assurance.
This seminar was the result of our strong teamwork and contributed to enhancing product quality in our projects at Netcompany.
Methods: Coaching, Teaching.
Technologies: N/A
Test Manager
Udlændinge- og integrationsministeriet
2019-01 - 2020-01
Project: IVR-VIS The IVR-VIS project entailed the development of an interactive service and an associated web application for the "Ministry of Immigration and Integration." Responsibilities: * Analyzing complex requirements and crafting detailed test plans.
* Coordinating testing activities across development teams.
* Conducting user acceptance tests and regression tests to ensure high quality and correct functionality.
* Coordinating testing activities across development teams.
* Conducting user acceptance tests and regression tests to ensure high quality and correct functionality.
Test Manager
ATP
2019-01 - 2020-01
Project: ATP-FO In the ATP FO project, she served as a Proxy Product Owner and Test manager. This project focused on developing a web application for the administration of insurance products.
Responsibilities: * Collaborating with the customer to prioritize the product backlog.
* Coaching the customer in creating effective user stories.
* Performing user acceptance tests to ensure the product met the customer's expectations.
* Coordinating testing activities in different environments.
* Planning and conducting tests to ensure the system's proper functionality in various environments.
Responsibilities: * Collaborating with the customer to prioritize the product backlog.
* Coaching the customer in creating effective user stories.
* Performing user acceptance tests to ensure the product met the customer's expectations.
* Coordinating testing activities in different environments.
* Planning and conducting tests to ensure the system's proper functionality in various environments.
Test Manager
AP Pension
2018-01 - 2019-01
Project: Outsourcing/Transition to NNIT This project focused on AP Pension's outsourcing of their IT operations, support, and development to NNIT.
Responsibilities: * Defining the test strategy and creating a comprehensive test plan.
* Analyzing test activities to ensure compliance with quality standards and objectives.
Methods: Traditional project, Migration Technologies: AzureDevOps
Responsibilities: * Defining the test strategy and creating a comprehensive test plan.
* Analyzing test activities to ensure compliance with quality standards and objectives.
Methods: Traditional project, Migration Technologies: AzureDevOps
Product Owner/Product Manager (Certified)
SAFe
2019-01 - 2019-01
2015 It-projektledelse 3 - Forandringsledelse (Change management) 2015 It-projektledelse 2 - Estimering og planlægning 2015 It-projektledelse 1 - Projektet fra A til Z
Test Manager
MIA - Mutual Insurance Application
2018-01 - 2018-01
Project: MIA The MIA project entailed coordinating testing activities among three different insurance companies that had implemented the MIA insurance system.
Responsibilities: * Planning and structuring testing including customers.
* Instructing customers in test process structuring.
* Collaborating with each customer to tailor test plans to their specific needs.
* Managing a test team cross countries (Poland, Philippines & Denmark) * Coordinating testing activities
Responsibilities: * Planning and structuring testing including customers.
* Instructing customers in test process structuring.
* Collaborating with each customer to tailor test plans to their specific needs.
* Managing a test team cross countries (Poland, Philippines & Denmark) * Coordinating testing activities
Test Manager
Rigspolitiet (PET)
2017-01 - 2018-01
Project: As the Test Manager, she was responsible for developing and implementing a comprehensive test strategy within the development department. The focus was on establishing effective testing processes and utilizing appropriate testing tools, including test management and automated testing tools. Additionally, she was well-versed in operational processes and ITIL standards.
Responsibilities: * Developing and implementing a comprehensive test strategy within the development department.
* Establishing effective testing processes and using appropriate testing tools.
* Managing and coordinating testing activities while maintaining the integrity of the test environments.
* Purging test data to uphold data security and compliance with regulations.
* Coordinating and overseeing user acceptance testing (UAT) to ensure the product met customer requirements and expectations.
With this responsibility, she also ensured that user acceptance testing was effectively coordinated and managed to achieve successful customer approval of the product.
Methods: Scrum, ITIL Technologies: Jira, Testrail, Confluenze
Responsibilities: * Developing and implementing a comprehensive test strategy within the development department.
* Establishing effective testing processes and using appropriate testing tools.
* Managing and coordinating testing activities while maintaining the integrity of the test environments.
* Purging test data to uphold data security and compliance with regulations.
* Coordinating and overseeing user acceptance testing (UAT) to ensure the product met customer requirements and expectations.
With this responsibility, she also ensured that user acceptance testing was effectively coordinated and managed to achieve successful customer approval of the product.
Methods: Scrum, ITIL Technologies: Jira, Testrail, Confluenze
Agile Tester
AP Pension
2015-01 - 2016-01
Project: As the Agile Tester in a cross-functional team, she was a part of driving the organization's agile transformation. The project, FSS STP, focused on complex technical integrations with minimal user interface development. To enhance testing, we introduced SoapUI (User Interface) (Pro) and integrated automation, while also using stubs for simulating external interactions.
Responsibilities: * Collaborating with Agile Coaches to promote effective testing practices within the agile framework.
* Actively participating in the FSS STP project, focusing on technical testing and integration testing.
* Introducing SoapUI and automation technologies to enhance test coverage and efficiency.
* Practicing "pairing" with developers to ensure close collaboration and early error minimization.
* Contributing to project success through effective testing practices and continuous integration.
As an Agile and Technical Tester, she played a central role in ensuring effective testing, continuous integration, and overall project success within the agile framework at AP Pension.
Methods: Scrum, Agile Technologies: AzureDevOps, SoapUI, STP (straight through processing)
Responsibilities: * Collaborating with Agile Coaches to promote effective testing practices within the agile framework.
* Actively participating in the FSS STP project, focusing on technical testing and integration testing.
* Introducing SoapUI and automation technologies to enhance test coverage and efficiency.
* Practicing "pairing" with developers to ensure close collaboration and early error minimization.
* Contributing to project success through effective testing practices and continuous integration.
As an Agile and Technical Tester, she played a central role in ensuring effective testing, continuous integration, and overall project success within the agile framework at AP Pension.
Methods: Scrum, Agile Technologies: AzureDevOps, SoapUI, STP (straight through processing)
QA-Manager
E-Boks
2016-01 - 2016-01
Project: As a QA Manager, I was responsible for leading two test teams located in Ukraine. The development process followed the Scrum methodology, with testers playing a crucial role in writing Behavior-Driven Development (BDD) test scenarios using Gherkin syntax (Given/When/Then). These test scenarios were then passed on to a technical team for automation.
Responsibilities: * Managing two test teams in Ukraine with a focus on the Scrum development methodology.
* Implementing Zephyr, a test tool integrated with Jira, to structure the testing process and measure progress.
* Efficiently managing test cases and improving visibility in the testing process using tools like Zephyr.
* Promoting collaboration between testers and developers to ensure continuous quality improvement.
* Optimizing the testing process to enhance quality and efficiency in the development process.
Methods: Scrum Technologies: Jira, Zephyr
Responsibilities: * Managing two test teams in Ukraine with a focus on the Scrum development methodology.
* Implementing Zephyr, a test tool integrated with Jira, to structure the testing process and measure progress.
* Efficiently managing test cases and improving visibility in the testing process using tools like Zephyr.
* Promoting collaboration between testers and developers to ensure continuous quality improvement.
* Optimizing the testing process to enhance quality and efficiency in the development process.
Methods: Scrum Technologies: Jira, Zephyr
Test Manager/Tester
Financys/Schantz
2013-01 - 2015-01
Project: Financys was a small company delivered software to Pension companies. One of the projects she participated in was the Willis project. Willis, a brokerage firm specializing in pension services, required a deep understanding of the pension industry. She assumed the role of Business Analyst/Business Tester, focusing on optimizing test processes and ensuring comprehensive test coverage. Even after Schantz's acquisition of Financys, her responsibilities remained unchanged.
Responsibilities: * Structuring test activities to ensure efficient test planning and coordination.
* Collaborating with customers to align and tailor testing efforts according to project needs.
* Serving as Test Manager and Test Coordinator with responsibilities for managing and coordinating testing activities.
* Reviewing requirements and user stories to ensure their testability.
* Analyzing and structuring test activities to achieve comprehensive test coverage.
* Conducting functional tests, integration tests, calculation tests, and regression tests.
In these roles, she played a central part in ensuring effective test planning, coordination, and execution, particularly in the context of the Willis project.
Methods: Scrum Technologies: AzureDevOps
Responsibilities: * Structuring test activities to ensure efficient test planning and coordination.
* Collaborating with customers to align and tailor testing efforts according to project needs.
* Serving as Test Manager and Test Coordinator with responsibilities for managing and coordinating testing activities.
* Reviewing requirements and user stories to ensure their testability.
* Analyzing and structuring test activities to achieve comprehensive test coverage.
* Conducting functional tests, integration tests, calculation tests, and regression tests.
In these roles, she played a central part in ensuring effective test planning, coordination, and execution, particularly in the context of the Willis project.
Methods: Scrum Technologies: AzureDevOps
Agile Project Leader (Certified)
2014-01 - 2014-01
Certified Agile Tester
2014-01 - 2014-01
(Certified)
Test consultant
Nordea Liv og Pension
2012-01 - 2013-01
Project: This project was with Nordea Liv og Pension, she was a tester and the project involving the conversion of "Kapitalpension" to the new "Alderspension".
Responsibilities: * Reviewing requirements and test designs.
* Providing instruction on test techniques.
* Crafting test analysis, test designs, and test cases with a risk-based approach.
* Conducting integration tests and functional tests.
* Performing regression tests.
* Managing defects, including description and retesting.
Methods: Traditional project Technologies: HP Alm - Quality Center
Responsibilities: * Reviewing requirements and test designs.
* Providing instruction on test techniques.
* Crafting test analysis, test designs, and test cases with a risk-based approach.
* Conducting integration tests and functional tests.
* Performing regression tests.
* Managing defects, including description and retesting.
Methods: Traditional project Technologies: HP Alm - Quality Center
Test Analyst
ISTQB
2013-01 - 2013-01
(Not certified)
Business Tester
AP Pension
2008-01 - 2012-01
Project: This project aimed to replace the older mainframe system at AP Pension with a new core system. The scope was extensive, covering everything from payment processing, policy agreements, corporate agreements, to disbursements of insurance coverage and pensions, creating investment profiles, and integrating with external systems like EDI and Pensionsinfo. The goal was to enhance system functionality, ensure more efficient operations, and achieve better integration with external partners. This project was pivotal in modernizing and optimizing AP Pension's business processes.
Responsibilities: * Functional testing, integration testing, regression testing, and calculation testing.
* Managing defects (creation and retesting).
* Implementation of TFS - Test Manager (Azure DevOps).
* Test analysis, test design, and test cases.
In the role of a Business Tester, she played a significant part in ensuring the successful implementation of the new core system, which was crucial for modernizing and enhancing AP Pension's business operations.
Methods: Traditional project Technologies: TFS (AzureDevOps) Courses and certifications 2022 Agile testing Days (Conference) 2019 Various Leap Work (Automated test tool) (Certified)
Responsibilities: * Functional testing, integration testing, regression testing, and calculation testing.
* Managing defects (creation and retesting).
* Implementation of TFS - Test Manager (Azure DevOps).
* Test analysis, test design, and test cases.
In the role of a Business Tester, she played a significant part in ensuring the successful implementation of the new core system, which was crucial for modernizing and enhancing AP Pension's business operations.
Methods: Traditional project Technologies: TFS (AzureDevOps) Courses and certifications 2022 Agile testing Days (Conference) 2019 Various Leap Work (Automated test tool) (Certified)
Technical tester
Traen
2012-01 - 2012-01
Project: At Traen, a company specializing in the development of workflow systems for public administration, I held the position of Technical Tester. Her role involved testing services using SoapUI and verifying the functionality of small building blocks. Notably, the actual workflow testing was carried out by the client, providing me with valuable experience in databases and customer collaboration.
Responsibilities: * Reviewing requirements and test descriptions.
* Conducting integration tests using SoapUI to validate service behavior and integration.
* Performing regression tests.
* Contributing to the development and enhancement of workflow systems for public administration.
* Collaborating with development teams in India.
As a Technical Tester, she played a key role in ensuring the quality and functionality of workflow systems, collaborating with international teams to achieve project success.
Methods: Shift-left, Test cases as requirements Technologies: Workflow management system
Responsibilities: * Reviewing requirements and test descriptions.
* Conducting integration tests using SoapUI to validate service behavior and integration.
* Performing regression tests.
* Contributing to the development and enhancement of workflow systems for public administration.
* Collaborating with development teams in India.
As a Technical Tester, she played a key role in ensuring the quality and functionality of workflow systems, collaborating with international teams to achieve project success.
Methods: Shift-left, Test cases as requirements Technologies: Workflow management system
Test Engineer (Certified)
TMAP
2011-01 - 2011-01
ISTQB Foundation
2010-01 - 2010-01
(Certified) 2009 Matematik niveau C 2007 3.21 Livsforsikringsmatematik (forsikringsakademiet) 2004 4.13 Forsikrings Jura (forsikringsakademiet) 2003 3.01 Personforsikring (forsikringsakademiet)
Personaleadministration
2002-01 - 2002-01
(merkonom)
Virksomheds organisation
2001-01 - 2001-01
(merkonom) 2001 Ledelse og samarbejde (merkonom)
Virksomhedsøkonomi
2000-01 - 2000-01
Travangsvej 197 3520 Farum Telephone: 6060 6535 louise@leadingquality.dk www.leadingquality.dk Leading Quality Travangsvej 197 3520 Farum Telephone: 6060 6535 louise@leadingquality.dk www.leadingquality.dk
Certifications
Product Owner/Product Manager (Certified)
Product Owner/Product Manager
Certified Agile Tester (CAT) (Certified)
Certified Agile Tester
Agile Project Leader (Certified)
Agile Project Leader
TMAP@ Test Engineer (Certified)
TMAP@ Test Engineer
ISTQB Foundation (Certified)
ISTQB Foundation