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(Updated 2022-12-30)Salesforce SME
Malmø, Sverige
Beginner Urdu, Danish, Svenska, Norwegian, English, Hindi, German
- 10+ years of Salesforce experience and 11* Certififed
- 15+ years of CRM experience
- Speaks Danish fluently and Swedish + Norwegian are very good.
Skills (3)
Professional Experience
Product Owner and Business Analyst
4s advisory ApS
2022-12 - Present
Job description: Primarily working with Salesforce in any capacity to help clients realise value from their CRM platform.
Director, Digital Customer (Programme and Project Management)
Deloitte Danmark
2022-12 - 2022-12
Job description: Leading Digital Transformation Programmes for large clients as a Project Manager and Business Architect (Business Analyst Lead), to perform business blueprint and FIT GAP analysis. Key areas of expertise; Sales Cloud, Service Cloud and Experience Cloud.
Associate Partner, Salesforce Practice Leader Nordics
IBM Danmark ApS
2022-12 - 2022-12
DS & iX - Growth Platforms Job description: Delivery Lead for Digital Transformation Programmes for large Agriculture and Retail clients (Arla & IKEA) both as a Product Owner and Business Analysis Lead with Salesforce in the centre.
Key areas of responsibility; - Delivery Lead - Execute on the product roadmap - Define milestones and KPI"s - Ensure SAFe/Agile practices in the project - Represent the business within the project team - Prepare and refine user stories - Own the product backlog
Key areas of responsibility; - Delivery Lead - Execute on the product roadmap - Define milestones and KPI"s - Ensure SAFe/Agile practices in the project - Represent the business within the project team - Prepare and refine user stories - Own the product backlog
Product Owner for a Global CRM Project
Nilfisk A/S
2022-12 - 2022-12
Job description: Lead an internal consulting organization with 6 direct reports across the globe, partnering with business stakeholders to deliver world class CRM capabilities to the business using Salesforce best practices, focusing on; Sales Cloud, Service Cloud and CPQ.
Act as a Global point of escalation for CRM related issues and requests across the enterprise, and managing a portfolio of concurrent projects and initiatives, work collaboratively with business to identify and define the requirements and prepare GAP analysis, to enhance the maturity of the CRM application, including architecture and design standards, integration, testing and maintenance. Key areas of responsibility; - Creating user-centric customer and employee experiences - Apply design thinking to define and elaborate product features - Gather, define and refine user stories - Ownership of the project backlog - Managing a portfolio of concurrent projects and initiatives
Act as a Global point of escalation for CRM related issues and requests across the enterprise, and managing a portfolio of concurrent projects and initiatives, work collaboratively with business to identify and define the requirements and prepare GAP analysis, to enhance the maturity of the CRM application, including architecture and design standards, integration, testing and maintenance. Key areas of responsibility; - Creating user-centric customer and employee experiences - Apply design thinking to define and elaborate product features - Gather, define and refine user stories - Ownership of the project backlog - Managing a portfolio of concurrent projects and initiatives
Research Assistant
CBS
2003-06 - 2022-12
Job description: Research on eGovernment, preparing and composing a working paper at the Center for Research on IT at the Public Sector (CRIPS) & research on eBanking to be applied the GeM Masters Programme CBS.
Salesforce SME
Coloplast
2022-05 - 2022-12
Job description: Facilitate requirements gathering sessions. Translate business requirements into solutions. Ensuring that the solution accurately reflects and meets the defined expectations of the business, from both functional requirements and process perspectives.
Document and validate results with subject matter experts and drive the creation of robust system specifications that enable the development and/or acquisition of appropriate systems to meet business requirements.
Document and validate results with subject matter experts and drive the creation of robust system specifications that enable the development and/or acquisition of appropriate systems to meet business requirements.
Business Analyst
Handelsbanken
2021-10 - 2022-04
Job description: Lead the definition and refinement of requirements across a wide variety of business, IT and data initiatives, by gathering and analysis of requirements, both functional and non-functional.
Identifying dependencies and synergies across projects/programmes or releases, and ensure outputs/effort is aligned to business and technical strategy.
Where required, participate in Agile, Waterfall or Hybrid change delivery as part of a multi-skilled team, including User Story definition and refinement, delivery/Sprint planning, and appropriate meetings/ceremonies.
Identifying dependencies and synergies across projects/programmes or releases, and ensure outputs/effort is aligned to business and technical strategy.
Where required, participate in Agile, Waterfall or Hybrid change delivery as part of a multi-skilled team, including User Story definition and refinement, delivery/Sprint planning, and appropriate meetings/ceremonies.
Salesforce SME
Ericsson AB
2021-04 - 2021-12
Job description: Creation, preparation and refinement of User Stories.
Proper handover to the development team, and once build act as QA on the built features. Finally, participate and some time drive the demo of the build functionality.
Provide a detailed level of effort estimates for proposed solutions and provide expertise during pre-sales efforts to estimate the level of effort
Proper handover to the development team, and once build act as QA on the built features. Finally, participate and some time drive the demo of the build functionality.
Provide a detailed level of effort estimates for proposed solutions and provide expertise during pre-sales efforts to estimate the level of effort
EMC Cloud Infrastructure & Services
2017-01 - 2017-01
MAY 2015
TRAINING RECORD
2016-11 - 2016-11
Senior Manager, Cloud First (Project Manager, Salesforce SME, Scrum Master)
Accenture Denmark
2001-01 - 2016-09
Job description: Heading a team of 7 highly talented and motivated individuals within Salesforce. Moreover, to participate as Delivery Lead and Scrum Master to provide functional architecture strategy and guidance on Salesforce projects with focus on Salesforce Sales Cloud, Service Cloud, Marketing Cloud as well as Apttus CPQ.
Associate Partner, Nordic & Baltic Lead CoE Emerging
CSC Sweden
2001-01 - 2014-11
Technologies and CRM Job description: I was responsible for leading the business development in the Nordics for our Global Salesforce (SFDC) practice. Which includes relationship building with SFDC organization and end customers in the Nordics, consulting clients of future CRM platforms, and implement these. Furthermore, I also act as Trusted Advisor, Project Manager and SFDC Solution Architect within CRM for project teams.
Also, I was people manager of 2 local consultants and 5 nearshore consultants within Salesforce and Workday.
Also, I was people manager of 2 local consultants and 5 nearshore consultants within Salesforce and Workday.
Force.com
2014-03 - 2014-03
FEBRUARY 2014
Salesforce Advanced Administration
Salesforce Implementation Essentials
2013-05 - 2013-05
MARCH 2013
Salesforce Product Owner/Business Analyst
TeliaSonera Group
2001-01 - 2012-08
Job description: Maximizing the CRM platform - 250+ users; I was responsible for leading the discovery phase (Identify requirements, GAP analysis blueprinting) and delivery of solutions and technologies to meet business goals and technical requirements. Had a BA role in evaluating and selecting selecting a CPQ for Telia Denmark and Finland (Tacton). Key areas of responsibility; - Define product definition and delivery approach - Scoping and analysis of high level business requirements - Prepare solution design, roadmap and deployment plan based on the requirement prioritization
Salesforce Administration Essentials
2012-09 - 2012-01
SAP CRM - CRM 2012 Conference APRIL 2012
Authorizations
2011-06 - 2011-06
SAP CRM - TCRM Fundamentals JULY 2010 SAP CRM - CR300 Sales NOVEMBER 2008
SAP ERP SAPSCM
2009-12 - 2009-01
PRINCE2 Foundation JANUARY 2008
Siebel New Features
2008-09 - 2008-09
8.0 JUNE 2008
Senior SAP CRM Consultant
Dong Energy A/S
2001-01 - 2008-08
Job description: SAP CRM 7.0 Certified Application Consultant; Vast experience in Sales, Marketing, Middleware, Integration to SAP IS-U.
Customizing/configuration in small and large projects.
Furthermore, also to facilitate and execute test management along with Project, Change and Off Shore Management.
Customizing/configuration in small and large projects.
Furthermore, also to facilitate and execute test management along with Project, Change and Off Shore Management.
Siebel Essentials
2007-02 - 2007-02
Senior Siebel CRM Consultant
Minerva A/S
2001-01 - 2007-01
Job description: Implementing Siebel for external customers
ITIL Practitioner
2006-08 - 2006-08
ITIL Foundation
2006-04 - 2006-04
OCTOBER 2004 GMP and validation JUNE 2004 21CFR Part 11 - electronically documents and signature MAY 2004
Senior IT Business Analyst
Novo Nordisk IT A/S
2001-01 - 2004-01
Job description: IT Implementation Consultant, with focus on Validation and Test Management along with System Maintenance. Implemented several IT systems in Novo Nordisk, Product Supply, Sales & Marketing and Quality Assurance.
Academic Background
M.Sc.
IT University of Copenhagen
2001-01 - 2003-01
Masters
University of Technology
2002-01 - 2002-01
B. Sc.
Copenhagen Business School
1997-01 - 2000-01
HND in Export Management
West Thames College
1994-01 - 1996-01
Ballerup Teknisk Skole
Ballerup Teknisk Skole
1991-01 - 1993-01
Certifications
Salesforce Certified Sharing and Visibility Designer 15-NOV-2017
Salesforce Data Architecture & Management Designer 19-JUL-2017
ITIL Problem, Incident and SD Manager Certified -AUG-200
Salesforce Certified Service Cloud Consultant
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Advanced Administrator
SAP CRM 7.0 Certified Application Associate
Salesforce Certified Sharing and Visibility Designer
ITIL Problem, Incident and SD Manager Certified
Salesforce Certified Administrator 23-JUL-2013
Salesforce App Builder Certified
SAP CRM Best Practice Certified 17-SEP-2009
SAP CRM 7.0 Certified Application Consultant
Salesforce Certified Developer 09-JAN-2015
Salesforce Pardot Specialist 23-AUG-2017
PRINCE2 Foundation Certified 24-JAN-2008
ITIL Foundation Certified -APR-2006
Siebel CRM 7.7 Certified 02-APR-2007
Salesforce Certified Administrator
Certified in SAFe 4.0 and Project
SAP CRM Best Practice Certified
SAFe 4.0 for Teams 15-FEB-2017
Salesforce Certified Developer
PRINCE2 Foundation Certified
ITIL Foundation Certified
Siebel CRM 7.7 Certified
Certified Administrator
Foundation Certified
Certified Developer
CSC
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