Project Manager, ERP consultant

Manage the implementation of a project of more than 2 million USD for different countries with resources located in India, USA and Mexico.

Analyze, plan and drive the implementation of D365 for a retail company in Mexico and Chile.

Execute the project and deliver the desired outcomes in an effective and timely manner.

Understand the project scope, set the right expectations, and work closely with internal and external stakeholders.

Collaborate effectively with onshore and offshore teams.

Act as a business and finance consultant.

Translate the business requirements to the offshore team.

Lead the monthly steering committee meeting.

Drive periodic project reviews and risks mitigations.

Contributing to the delivery of all aspects of the project and services; controlling and reporting on project activities.

Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and rapidly.

Participating actively and collaborating within the IT team, providing feedback on current day to day activities, and recommending improvements.

Work description:

Building a cloud ERP/POS system to integrate front end retail operations and an ERP solution to have agile business processes, and consolidate sales, inventory, and finance information, through the transformation and automation of processes.

Provide business applications consultancy services and project management mainly for ERP systems. 

Work description:

Transformation of a Fortune 500 Global company information technology team through managed IT service delivery to ensure business continuity and support in Americas region.

Provide leadership, advice, and guidance to IBM applications support team to meet business demands and provide reliable solutions to end users.

Responsible for incident, change and problem management processes ensuring SLA achievement and high levels of customer satisfaction.

Provide technical and functional guidance to Operative Companies about implementation of new initiatives and projects related to applications and/or business processes, e.g. ERP projects, datacenter migrations, etc. Manage the application portfolio for Americas region to provide insights and initiatives for cost savings, standardization, and applications modernization.

Lead and coordinate the IT roadmap for Heineken Americas

Coordinate with Global support organization the support service delivery for Heineken common applications in Americas like SAP, MS Dynamics, finance, and commercial applications among others.

Achievements:

Lead the change to transform from a local support to a centralized outsourced model for the Americas region.

Reduce to zero the P1 incidents in Operative Companies in Americas using EXACT and MS Dynamics ERP’s.

Responsible of the master data and initial balances cutover for the ERP standardization project for breweries in The Caribbean region Implementation of MS Dynamics in Peru in 2021.

Work description:

Lead, manage and deliver projects and solutions related to ERP systems and business applications in the Caribbean and Export Markets (CAE) region. 

Inform the different steering committees about the project’s status, issues, risks, and actual costs vs. budget.  Ensure that business applications and finance reporting tools comply with the business needs and local requirements aligned to Heineken procedures.

Coordinate and provide functional and technical support to end users in different processes, like record to report, order to cash, purchase to pay, etc.

Manage the different vendor service providers either for support or consultancy services.

Understand business requirements and translate them into designs and technical specifications to fulfill the requests and expectations.

Align with breweries management teams new initiatives and projects.

Budgeting estimation for regional projects and operative expenses.

Coordinate with regional infrastructure team the maintenance of critical servers for The Caribbean region.

Achievements:

Reduce dependency from external consultants, decreasing supporting costs in 50% and keeping knowledge in the Center of Excellence 

Standardization of infrastructure and software platforms in the breweries using Exact ERP 

Upgrade hardware and software of ERP servers in the region to the most recent versions available at that moment.

Implementation of a returnable management process for Brasserie Lorraine in Martinique

Implementation of MRP and Plant Maintenance modules in Bahamas and Martinique

Implementation of the common cost center structure in CAE Operative Companies

Implementation of the standard roles and rights process, to manage and control accesses to Exact.

Implementation of intercompany reconciliation application in The Caribbean region

Implementation of VAT system in St. Lucia

Implementation of an interface to import transactions from the point of sales system into Exact in The Bahamas

Implementation of a TPM reporting tool in the BI system for Suriname

Stabilization of the ERP system across the region, reducing the number of tickets raised in more than 60%.

 HeiMatch (Global intercompany reconciliation system) implementation in CAE region.

Work description:

Project manager of ERP implementations

Responsible for defining the project plan, informing the steering committee about project status, ensuring that costs are aligned with budget and complying with the planned delivery dates.

Responsible for implementing ERP software (Macola & Exact Globe). Experience in financial, logistics & manufacturing business processes.

Understand business requirements to propose, design and deliver solutions to customers.

End users training. 

Identify opportunity areas to propose solutions and negotiate with customers the implementation of new modules or applications to improve their business processes.

Presales consultant, presenting solution proposals to potential customers.   

Achievements:

Successful implementation of Macola manufacturing modules in Sidel (Alpha Labal subsidiary) shop in one month.

(Shop Floor, standard routing & manufacturing costs). 

Implementation and go-live of Globe Financials & Logistics in Drilling Innovation de México (Oil industry) in two months.

Responsible of the first implementation of Exact Globe manufacturing in Mexico.

Work description:

Implementation of logistics modules of Microsoft Dynamics AX in Lechera Guadalajara, S.A. de C.V. (second largest milk producer in Mexico) 

Analysis and documentation of business processes according to Microsoft methodology (Sure Step). 

Design all the business processes for warehouse management to improve warehouse operations and inventory controls.

Achievements:

Design and implement the logistic business processes for all the warehouses and distribution centers in Lechera Guadalajara.

Work description:

Responsible of Oracle e-Business Suite maintenance 

Provide support services to logistic and financial modules.

Responsible for follow up infrastructure and network projects.

Responsible for different applications and infrastructure projects, ensuring to comply with project goals, budget and delivery dates.

Follow up and maintain updated IT projects according to PMI methodology.

Responsible of data migration from Oracle e-business suit to SAP 

Responsible for implementing and upgrading the access and assistance control software. 

Responsible of testing SAP BW for Mexico, Argentina and Brazil.

Ensure that support service providers comply with agreed SLA’s.

Achievements:

Reduce 90% the open issues from Oracle e-Business Suite, reducing dependency from the vendor. 

Implementation of project Nexus in two weeks less than estimated and migrating 20% more users than originally planned. The main goals of this project were the migration of all Mexico and Central America employees from Lotus Notes to Outlook and standardization and update of workstations images for LATAM.

Work description:

Responsible for implementing software ERP and conducting project activities, realize analysis, blueprint, training the project team, setup, modeling and test procedures, design and test developments, documentation, go live, and support. 

Follow up the activities to compare with the project plan and budget to analyze variations. 

Implementations include new functionality to cover specific requirements for each client like the use of handhelds and bar codes in receipts, shipment or shop floor activities. 

Propose enhancements to the business processes, aligning the processes to standard policies and procedures.

Experience implementing financial, distribution and manufacturing modules.

Training and supporting end users on functional and technical topics.

Main Projects:

TWB (Manufacturing): Implement a solution for shop floor control, inventory management and lot traceability.

Work description:

Managing ERP projects implementations

Implementation of finance, sales, logistics and manufacturing modules

Training end users

Development of reports 

Implementation of software for statistical process control of chemical and biochemical industries Implementation of software to increase plant efficiency by reducing downtime and improving processes.

Main projects:

Fertimex (Biotechnology): Responsible for the production and inventory modules. 

Grupo Cobos (Manufacturing / Retail / Real State): Project manager, responsible for implementing all modules.