Project Leader

The assignment was to take primary responsibility for Master Data related to Customers and Suppliers in Martin & Servera's SAP S/4HANA implementation project. This included overseeing the migration and integration of Master Data into SAP S/4HANA and other related systems like Dynamics CRM and E-commerce platforms.

Jonas resolved it in this way: Jonas was deeply involved in defining functions, processes, and Master Data management within SAP S/4HANA, ensuring smooth integration with other systems. He was deeply involved in the investigation of how to migrate existing ERP Master Data for suppliers into SAP S/4HANA, working closely with IT and business operations teams to ensure the processes and data were aligned. As an expert in SAP modules MM and SD, Jonas led data cleansing initiatives and collaborated cross-functionally with departments such as IT, EDI, Sales, and Purchasing to ensure that the solution met internal requirements.

The results from Jonas’s work were that the Master Data was cleansed and correct, and supported all the other streams requirements. His leadership as the process owner for Master Data, overseeing data cleansing and fostering cross-functional collaboration, ensured the solution was both efficient and aligned with internal business needs. Moreover, it established a robust foundation for future system integrations.

The assignment was to lead the introduction of Robotic Process Automation (RPA) across multiple departments and countries. This involved defining requirements, conducting process mining, building new processes, creating KPIs, and implementing Blue Prism RPA in four countries.

Jonas resolved it in this way: As project leader, Jonas managed the full lifecycle of the RPA implementation, from gathering requirements internally to analyzing existing processes and identifying areas for automation. He coordinated the deployment of Blue Prism RPA across most departments,(HR, Finance, Customer Service, and Sales) ensuring seamless integration with business operations in four countries, and created relevant KPIs to measure performance. Jonas also led the standardization of business processes and Master Data.

The results from Jonas’s work were that RPA was successfully rolled out across multiple departments and countries, streamlining over 20 processes. The automation resulted in improved efficiency, reduced manual workload, and enhanced data accuracy. Jonas's efforts contributed to significant cost savings and operational improvements, while also empowering teams to focus on higher-value tasks. The standardized processes laid a solid foundation for future process optimizations and automation initiatives.

The assignment was to lead the migration of MS Dynamics to SAP, focusing on the migration of Customer Master Data, functions, processes, and customer segmentation, particularly within the SAP modules SD and MM. Additionally, Jonas was responsible for overseeing the allocation of customers among sales representatives during the transition.

Jonas resolved it in this way: As project leader, Jonas coordinated the entire migration process, ensuring a seamless transition from MS Dynamics to SAP. He worked closely with the IT and business teams to map out key processes, migrate Master Data, and implement customer segmentation into the new system. Jonas also managed the allocation of customers to sales representatives, ensuring continuity and minimal disruption during the migration.

The results from Jonas’s work were that the ERP migration was successfully completed, with all functions, processes, and Master Data integrated into SAP. The customer segmentation was streamlined, and the allocation of customers to sales reps was effectively managed, ensuring smooth operations and minimal business impact. The project laid a solid foundation for further system optimization and process improvement.

The assignment was to act as project leader for the launch of three e-commerce sites in three different countries. This involved conducting comprehensive requirements gathering both internally and externally, choosing the correct partner,designing and translating the sites, and overseeing their development.

Jonas resolved it in this way: Jonas led the entire project from initiation to execution, gathering requirements through extensive collaboration with internal teams and external stakeholders. He designed the e-commerce platforms to meet the needs of each country’s market and oversaw the development process, ensuring the sites were tailored to local requirements and provided an optimal user experience.

The results from Jonas’s work were that all three e-commerce sites were successfully launched on schedule, effectively meeting the needs of each country’s market. His leadership ensured that the sites were user-friendly, integrated seamlessly with existing systems, and contributed to increased sales and customer satisfaction. The launch of these platforms strengthened the company’s digital presence and helped expand its market reach.

The assignment was to meet critical customer requirements, conduct requirements gathering for various solutions, and lead the standardization of Master Data and processes  in  SAP across four countries. Additionally, Jonas was responsible for handling customer document outputs such as E-invoices and EDI (Peppol), as well as managing incoming EDI orders.

Jonas resolved it in this way: Jonas worked closely with Sales and Customer Service to ensure that the digital solutions met customer needs. He conducted comprehensive requirements gathering both internally and externally, ensuring that the solutions addressed the specific challenges and requirements of each department and customer. He led the implementation of significant changes in SAP, including customer setups, pricing, sales orders, and Data Governance. Jonas also automated the onboarding process in SAP SuccessFactors and streamlined the handling of EDI orders and E-invoices, ensuring smoother integration and more efficient operations.

The results from Jonas’s work were that the business experienced a smoother and more efficient order-to-cash process, with automated onboarding, better Data Governance, and improved integration between internal systems and external partners. The changes in SAP and the handling of EDI orders and E-invoices resulted in improved operational efficiency, reduced errors, and quicker response times, ultimately enhancing customer satisfaction and driving business growth.

The assignment was to manage a team of 5 employees in the Postal department, serving printing companies and other clients, and to drive change and standardization initiatives across the department. Jonas was responsible for overseeing daily operations and ensuring that processes were efficient and aligned with company goals.

Jonas resolved it in this way: As the Personnel and Operations Manager, Jonas led his team by setting clear objectives and providing ongoing support to ensure high performance. He spearheaded change management initiatives to streamline workflows and standardize processes, improving both the efficiency and quality of service. Jonas worked closely with the leadership team and reported directly to the CEO to ensure departmental objectives were in line with the broader company strategy.

The results of Jonas’s work were that the department became more efficient through standardized processes and improved team collaboration. His leadership in driving operational changes resulted in smoother workflows, higher service quality, and the successful achievement of the department's goals, all contributing to the overall success of the company.

The assignment was to manage and develop the product portfolio for the Enterprise department, which sells software and mailing systems to manufacturing companies. This involved overseeing the entire product lifecycle, from evaluation and pricing to launching, creating quotes, and acting as a sales support function. Jonas was responsible for various solutions, including inserters, addressing, logistics, CCM systems, and cloud-based shared services.

Jonas resolved it in this way: As Product Owner, Jonas led the development and launch of key product solutions, including an e-invoicing solution in 2016 in collaboration with the marketing team. He managed product responsibility for mailing solutions, logistics systems, and CCM, negotiating with suppliers and setting competitive pricing strategies. He also worked directly with technicians, ensuring product delivery and continuous improvements. Jonas played a key role in creating financial models, pricing strategies, and sales support materials for solutions that ranged from SEK 10k to SEK 7 million.

The results from Jonas’s work were that the product portfolio was successfully launched and positioned in the market, leading to increased revenue and profitability. His strategic approach to product development and pricing resulted in strong customer adoption and the successful establishment of key solutions in the market. The product offerings contributed to both short-term sales and long-term customer retention.

The assignment was to drive business growth and develop new opportunities within the software solutions sector for the Enterprise department, while maintaining and expanding existing customer, partner, and supplier relationships. This role included overseeing financial arrangements, such as annuity loans, and managing the business development of the New Business division.

Jonas resolved it in this way: As a Business Developer, Jonas established and led the New Business division, which generated more than SEK 10 million in 2015. He worked on developing financial structures for projects, including annuity loans, to support long-term business goals. Additionally, Jonas focused on building and nurturing strong business relationships with customers, partners, and suppliers, ensuring sustained growth and profitability. His role also involved negotiating deals and evaluating the performance of the existing business portfolio.

The results from Jonas’s work were that the New Business division saw substantial growth and the continued success of the company's software solutions offerings. His focus on financial structuring and relationship management led to new business opportunities and an expanding customer base, positioning the company for future growth in a competitive market.

The assignment was to manage and develop the service operations across the Nordic region (4 countries), ensuring the service department met the company's objectives and delivered exceptional service to customers. This included overseeing personnel, scheduling, conducting performance reviews and salary negotiations, and ensuring ongoing employee development.

Jonas resolved it in this way: As the Nordic Business Manager for Mailroom Solutions, Jonas was responsible for leading and developing the service department, managing business and activity plans, processes, and procedures to ensure quality and efficiency. He successfully negotiated and established service contracts, monitored profitability, and ensured commitments and response times were met. Jonas also played a key role in maintaining and strengthening business relationships with both customers and partners. He was responsible for creating annual index figures and determining pricing for spare parts. Additionally, Jonas was involved in the annual inventory process and worked closely with the technicians to coordinate both daily and long-term tasks for the service department.

The results from Jonas’s work were that the service operations across the Nordic region were successfully managed and developed, ensuring high customer satisfaction and profitability. His efforts in business development and contract negotiations resulted in effective service agreements and improved financial performance. Jonas’s focus on process development and relationship management strengthened both internal operations and external partnerships, contributing significantly to the company’s overall success in the Nordic market. 

The assignment was to develop the business within the mailroom segment across the Nordic region (4 countries), with a focus on business growth and reaching company-wide objectives. This involved overseeing various business aspects, including hardware and software sales, customer proposals and contracts and maintaining strong customer and partner relationships.

Jonas resolved it in this way: As a business developer, Jonas was responsible for identifying new business opportunities and fostering growth within the company. He played a key role in negotiating service contracts, ensuring they were aligned with profitability goals. Jonas was deeply involved in developing business strategies and working closely with customers and CEO to maintain and strengthen relationships. 

The results from Jonas’s work was that the turnover and profit increased, and the development of new opportunities. His work in negotiating contracts and developing pricing strategies resulted in improved profitability, while his focus on business development strengthened the company’s position within the Nordic market.

The assignment was to standardize mailrooms across Europe, which involved evaluating various printers, inserting machines, CCM and spool systems, as well as assessing file formats, protocols/tickets, barcodes, and order documentation. The project spanned several years and required extensive coordination across multiple teams.

Jonas resolved it in this way: He contributed to the team by evaluating and selecting appropriate systems and processes to meet the project’s goals. His work included the development of a web-based postage optimization system, which used complex algorithms to identify the cheapest postage options while adhering to the different postal operator requirements for maximum discounts. This system also managed customer postal agreements, delivery areas, prices, and rules, while reporting to the ERP system for control and order management. Jonas also developed a web-based archiving system for the reprinting of customer files, including the conversion of various file formats (AFP, AFPDS, Linedata, PostScript, PCL to PDF & AFP). Additionally, he participated in the development of a camera system for monitoring and logging all shipments (ADF solution) and was involved in the insourcing of approximately 2,000 different applications, including system integration with MVS & AS400 spool systems and IBM's InfoPrint Manager.

The results from Jonas’s work were that the mailroom standardization project was successfully implemented across multiple countries in Europe, leading to optimized postage costs and more efficient mailroom operations. His contributions to system development significantly improved the management of large volumes of files and customer data, while ensuring compliance with various postal regulations and internal systems. His efforts also supported the smooth integration of thousands of applications and the enhancement of internal systems for better monitoring, file management, and order processing.